BB
Bonita B
Active since Apr 2017
8
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8 reviews4 months ago
Nouvelle pot damaged after normal washing – coating came off
Title: Nouvelle pot damaged after normal washing – coating came off I am extremely disappointed with the quality of my Nouvelle pot. After washing the pot normally, the sealed coating came off, leaving the surface powdery and damaged. This was not misuse, abuse, or harsh treatment — simply normal washing as any reasonable consumer would do. A cookware product should be fit for purpose and able to withstand basic cleaning without the coating disintegrating. This defect makes the pot unsafe and unusable, especially for food preparation. Given the reputation and pricing of Nouvelle cookware, I expected far better durability and quality. This experience has been frustrating and unacceptable. I would like Nouvelle to take responsibility for this defective product and offer a replacement or suitable resolution. I am sharing this to make other consumers aware and hope Nouvelle will respond promptly to resolve the matter.
0 replies
5 months ago
Formal Complaint – Failure to Assist & Concerns Regarding MTN Referrals and Unauthorised Debit Orders
To: Hammond Pole Attorneys Email: info@hammondpole.co.za Tel: 011 874 1800 Subject: Formal Complaint – Failure to Assist & Concerns Regarding MTN Referrals and Unauthorised Debit Orders Dear Hammond Pole Management, I am writing to lodge a formal complaint regarding the unacceptable and unprofessional manner in which my enquiry was handled when I contacted your offices regarding unauthorised debit orders being deducted from my bank account under MTN’s name. 1. MTN Continually Refers Me to Hammond Pole Every time I contact MTN Customer Care regarding the unauthorised debit orders, I am repeatedly referred to Hammond Pole for further information or clarification. MTN has stated on several occasions that Hammond Pole is handling or associated with the account linked to these deductions. However, when I phone your offices, I receive: No assistance No confirmation of any file being managed No clarity on the matter No information regarding any alleged account This conflicting information between MTN and Hammond Pole is deeply concerning and obstructs my ability to resolve what is clearly an ******* billing matter. 2. Failure to Assist When I Contacted Your Offices When I contacted Hammond Pole directly, your staff: Failed to assist me Refused to provide any explanation Provided no account details Left me with no understanding of why these deductions are happening This level of non-assistance is unacceptable, especially given MTN’s insistence that Hammond Pole is involved in the matter. 3. Unauthorised Debit Orders After MTN Contract Cancellation MTN has deducted the following unauthorised amounts from my bank account despite my contract being cancelled more than a year ago: Transaction Date Description Amount 14/11/2025 MTN BA119634739 251114 R684.07 15/05/2025 MTN BA119634739 250515 R478.97 30/04/2025 MTN SP BA119634739 000001 R2,153.25 17/04/2025 MTN BA119634739 250417 R319.31 14/03/2025 MTN BA119634739V250314 R425.75 These debit orders are not authorised, and no contract exists that entitles MTN to take any money from me. 4. Concerns Regarding Hammond Pole’s Involvement Given that: MTN continues to refer me to your firm Your staff refuse to provide any clarity MTN has no lawful grounds to debit my account These debits continue months after cancellation Your lack of transparency raises serious concerns about how this matter is being handled. To be clear: I am not making an accusation, but the refusal to assist combined with MTN’s constant referrals to your firm creates the impression of enabling or facilitating unauthorised deductions. This situation places consumers at financial risk and warrants formal investigation. 5. Demand for Clarification I hereby request the following in writing: Confirmation of whether Hammond Pole is handling any account, file, or legal matter in my name or linked to my ID. Full details of any alleged debt or claim being processed on behalf of MTN. Confirmation if no such account exists, so I may submit it as evidence to the Consumer Ombud. An explanation for the failure to assist when I previously called your offices. Clarification on why MTN is repeatedly directing me to Hammond Pole. 6. Escalation If I do not receive a response within 7 business days, I will escalate this matter to: The Legal Practice Council (LPC) The Consumer Goods & Services Ombud (CGSO) The National Consumer Commission (NCC) My bank’s ***** and dispute division PASA (Payments Association of South Africa) 7. Expectation As a legal firm expected to uphold professionalism, transparency, and ethical conduct, your cooperation in resolving this matter promptly is expected. Thank you for your immediate attention. Sincerely, Bonita Botha
0 replies
5 months ago
MTN taking money from consumers account UNAUTHORISED!
Bonita Botha 8110140035089 17 November 2025 MTN South Africa – Customer Care & ***** Department Email: customercare@mtn.com | *****@mtn.com MTN Head Office 216 – 14th Avenue Fairland Johannesburg Subject: URGENT: Formal Complaint & ***** Alert – Unauthorised MTN Debit Orders After Contract Cancellation Dear MTN Customer Care/***** Department, I am writing to lodge a formal complaint and ***** alert regarding unauthorised debit orders that MTN has taken from my bank account, long after my contract was cancelled more than a year ago. My MTN contract linked to number [insert number] was cancelled on [insert cancellation date], and I have had no active service, contract, or agreement with MTN since then. Despite this, MTN has continued to debit my bank account without authorisation. The following unauthorised transactions have been deducted: Date Amount Description 15/05/2025 R478.97 MTN BA119634739 250515 30/04/2025 R2,153.25 MTN SP BA119634739 000001 17/04/2025 R319.31 MTN BA119634739 250417 14/03/2025 R425.75 MTN BA119634739V250314 14/11/2025 R684.07 MTN BA119634739 251114 These transactions are not authorised, not linked to any active contract, and constitute a serious breach of the Consumer Protection Act, FICA, and the Debit Order Abuse Regulations issued by PASA. Suspected *****ulent Activity Given that: my MTN account is cancelled, no services have been used, and MTN continues to process unexplained debits under different references, I have reason to believe this may be part of a systemic issue affecting multiple consumers, amounting to potential debit order *****. I am therefore also escalating the matter to: The Consumer Goods & Services Ombud, National Consumer Commission, and My bank’s ***** division. I require the following urgently: Immediate reimbur*****t of all the above amounts. A full investigation and written explanation of how these debits were processed without a valid contract. Confirmation that all MTN debit orders have been permanently cancelled on your system. A complete statement/history of any other transactions linked to this MTN account reference. MTN’s ***** case reference number for this matter. Failure to resolve this within 7 business days will result in a formal complaint being submitted to the Ombud and NCC for regulatory action. I trust MTN will prioritise this matter seriously, given the financial and legal implications. Sincerely, Bonita Botha
53 replies
12 months ago
RAIN INTERNET THE WORST
I HAVE NOT HAD INTERNET FOR ALMOST 3 MONTHS AND MY SERVICE HAS BEEN CANCELED BUT RAIN STILL TAKES THE DEBIT ORDER AND IT IS IMPOSIBLE TO GET THEM TO STOP *****ING MONEY OUT OF MY ACCOUNT, THEY DONT ASSIST, NO SERVICE ALSO NO SUPPORT IF YOU TRY TO RESOLVE THE MATTER, ABSOLUTE ****
116 replies
17 months ago
Unprofessional and substandard work
I bought a new dress and asked Soft Elegance to adjust the shoulder straps because it was slightly long, for 2 very small stitching i was charged R95 which i did not complained about , but collecting my dress was a shock to see how they ruined my Brand new dress!!!!! I phoned the shop to complain and the person that answered the phone did not want to give me the number of the owner , eventually i got a number from them which turned out to be a number that is incorrect.
0 replies
93 months ago
Lies and empty promises!!
After a lot of empty promises for months we are still not upgraded to 100 megabits per second speed on out internet!! Although we have been paying for it Telkom owes us nearly R15000!! !! Does anyone in Telkom even know how to help us with our problem??? We need this sorted out very urgent we are loosing production time because of slow internet!!
53 replies
93 months ago
Telkom! Daylight robbery!
On our fibre line we are being billed for a 100meg but are still on 10meg!! For nearly 4 months now, running a credit due to us of over R15000! They are also charging us for 2 lines while we only have one. After nearly 3 hours on the phone being sent from one department to another we still have no credit to our account and still on 10meg speed on our fibre. Unacceptable Telkom !
106 replies
109 months ago
Dishonest and False Sales agreements
<p>I was contacted by 'Ayanda Khoza (AY)' ********** that sold me a 10meg adsl line, I explained to him that there is no 10 meg line in our area and he said it’s been upgraded which was a lie. he said with the upgrade to 10 meg we get a free modem and assured me there will be no additional costs.</p> <p>I send him numerous emails which was just ignored to make sure that i am not going to be charged for any additional items if the 10 meg line is not avail. </p> <p>the following day a new modem was delivered with a courier company and then a technician was dispatched to us, he then confirmed on his arrival that we do not have 10 meg lines available in our area.</p> <p>I explained to him about the free modem that was delivered for the line and he advised that i must get in contact with the sales person and complain because he sold something that does not exist.</p> <p>I sent emails to 'Ayanda Khoza (AY)' ********** and still no response</p> <p>when I received my account I saw additional charges and the accounts department confirmed that i was charged for a new modem</p> <p>I am extremely frustrated by this because I never agreed to buy a new modem. sales people that lie to get a deal done must not be in that position and I insist that this money be refunded and this modem be collected !!!!!</p>
56 replies
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