PT
Pahlo T
Active since Apr 2017
9
Reviews
0
Industries
Reviews
9 reviews7 months ago
Inconsiderate Service
Hi I am a long standing patient with Westville Clinic, as I reside in the area and the Clinic is situated a stone throw from my residence. The disappointment with Westville Clinic is that the nurses and associated managers or supervisors have no consideration for us patients. As an example, we arrive in the early hours(5AM or 6AM) in hopes of quick efficient service in order for us to carry on with other daily objectives. It's 11AM as is and one is still sitting in waiting rooms with no progress or atleast an explanation from Management as to why our day is going to waste. This is also the root cause of why people including myself end up defaulting with routine Clinic visits, because I know that I wait all day, for a "simple" service. Today I had to knock at one of the nurses doors to find out why the queue has not moved for a whole 45 minutes and I was told "we had an emergency"..yet no-one took the liberty of announcing the situation to us Clinic patrons in order for us to re-adjust our expectations. How many more people get discouraged and some end up loosing their lives because of such inconsiderate service. We come here for Help, not to sit idle and waste away our day. Your efforts in resolving such inconsistencies would be highly appreciated. PS: The other 2 recipients copied on this correspondence are address I acquired off Google concerning complaints.
0 replies
14 months ago
Sad experience
There is clearly a preferred demographic Minuteman Press Kloof or Pinetown wants to do business with. I'm a Creative and occasionally send my designs for printing at Minuteman Press Pinetown which has now changed to Minuteman Press Kloof, not only is feedback delayed on the quoting but when one calls to enquire about the delayed service, the response is abrupt, impatient and rude and I am told "follow the queue". I am a paying customer/supplier and I have buit my business on efficiency, I have since had a challenging start to my printing from the start of 2025. Their quotation terms state 10 days but the pricing on my quotation has increased twice, at double the initial quote in less than 7 working days and the response I received was an unfounded calculation which to my assumed conclusion is to insult my intellect. I am in search of a new printing supplier.
0 replies
16 months ago
Disappointing in-store experience at Zara Gateway
It's sad to share such a post at this time of the year, while I was joyfully shopping with my 19year old son, we went past a coffee place just before we went to Zara Gateway to buy 2 pairs of jeans. Only for my son to be stopped at the entrance by security, the security demanding that my Boy either stands outside or leave his beverage on the floor, at the door. Is this how Zara treats it's customers and what about the concept of "client experience"?, is that considered or is the small sign at the bottom of the entrance more important than our in-store experience? I asked to speak to the store manager and "Rowan" introduced himself as the person overseeing operations but he was also despondent to my disappointment on how we were treated. For me to get my pair of jeans, I had to leave my 19 year old son with his beverage at the entrance. If I brought with me, my 9 year old daughter while she waved around a cone of ice-cream I would understand... Disappointing in-store experience.
0 replies
23 months ago
Thank you to Nosisa Khuphiso from Rain, she made the transaction of acquiring my 5G router seamless and effortless
Thank you to Nosisa Khuphiso from Rain, she made the transaction of acquiring my 5G router seamless and effortless. She was professional, well informed with her product and friendly with her approach. Thank you, Nosisa PS.: When she initially called, her background was noisy and distracting, as her colleagues were having a loud chat in the background but she also handled that situation very well and politely
53 replies
50 months ago
Westwood McDonald's
It is with great regret that I write this bad review about a new McDonald's drive through in our area(Westwood Mall) that we as a family have been yearning to experience. I reside in Westville,the new Drive through is hardly 5 minutes away from central Westville.Our preferred McDonald's is our new one in central Westville but since the opening of the drive through a few kilometres away,we've always wanted to experience our very first McDonald's drive through in our area,as the central one is a sit-in or take away model. Upon arrival I place my order at the order box at the Drive through,assisted by a lady named Snenhlanhla Dubazane,time was 13;13;30 and the date was 16/03/2022.Firstly I was greeted abruptly and not with a polite,vibrant welcome that I am accustomed to from the other outlets. Before I finished my sentences on the order placement,she would abruptly interject with "änything else",which not only disturbs one's chain of thought in ordering but is also very rude to speak while another person is placing a request(is this not the basics of customer centricity). I then asked that she repeat and confirm my order for accuracy and drove to the "drive through pay window"where I met her in person.I then voiced my discomfort with her in a polite yet stern manner,and was hopefully expecting a humble apology and "we all move on"but Snenhlanhla started raising her voice at me and making hand gestures and clapping her hands as though speaking to a toddler(this is all happening at the audience of my wife and daugther in the car). Her statement was also that "Sir,your time was up,this why I was rushing through taking your order,you only have a limited time"..I found this statement weird considering that McDonald's prides itself on how important we are as customers,I didn't realize that we were treated as a "production line"yet we spend our funds with them. Her shouting was so loud that it drew the attention of the Store Supervisor(named Sizwe) who came to the window to find out what the delay and the commotion was,I then asked for the lady's full name and surname in order for me to report accurately. Sizwe did walk out of the store to diffuse the situation but the unsatisfaction of the whole experience had settled. I think with that said,I actually regret going to Westwood McDonald's,we should have rather just stuck with our preferred Westville outlet. Regards P.Thomas
0 replies
57 months ago
Sad situation with Virgin Active
It is with great regret that I type this review considering all the time and money spent for more than 8 years committed to Virgin Active.Virgin Active has been my fitness centre of choice and I would promote they're facilities and service to my entire circle of family and friends,as I am an everyday,early morning trainer. However,on the month-end of June I made an EFT payment to the organization of R990 and sent the confirmation of payment as instructed by the club Receptionist/Captain, to they're collections/accounts department,after sending the correspondence I called the collections department and was assisted by a lady named "Nuraan Domingo",who acknowledged receipt of my email and advised that Virgin Active has been "hacked" therefore they couldn't allocate payments(This was another cause for concern that if they are hacked,then my personal information could be exposed and it probably is). Another debit order collection was executed on my account on the 15th June 2021 without my authority and/or consent even though I had already made the EFT payment to them earlier in the same month. The part that is of most inconvenience is the part where Virgin Active still received an additional month-end payment at the end of July as well yet when I attempt to enter the club,I am blocked at Reception(this is a huge inconvenience not only to me but my fellow club colleagues as reception has to over-ride my access every time). I then made another call to the collections department and this time to be assisted by "Lesley Faro"who in my opinion came across as rude,impatient and detached from my concern. Lesley instructed that I resend my confirnation of payment,I inturn sent her the entire paper trail from inception of my enquiry to also show Lesley how long the issue has not been resolved. Lesley Faro did not get back to be for 2 weeks,only to respond yesterday afternoon with an email dominated by Capslock,only my title "Mr" was typed in the correct ettiquette,implying that Lesley was "shouting at me"(that was sad),acknowledging my payment again, yet the my account is still not up-to-date as I still have to produce her email to gain access,a process of which I have been doing for the past 3-4 weeks as a similar email was initially sent by "Nuraan Domingo",who till this day was not given me feed-back and/or courtesy call to calm the situation. I live in the Durban,Westville area and am now considering neighboring gym clubs in par with Virgin Active facilities as the Virgin Active staff,mostly the "collections department" are portraying an "Ï don't care attitude" PS: I was really impressed with Virgin Active during the 2020 lockdown when they froze our monthly debits,but this experience has cast a dark shadow on my perception
0 replies
61 months ago
Amazing Service at Samsung Riverhorse Valley
I would like to take a moment to appreciate the service excellence I received from Samsung Customer Care & Repair Centre this morning at River Horse Valley-Durban,at counter 4 with Xolile(Service Centre Rep.).Her welcome was polite and professional with her sense of urgency in addressing customer issues,mind-blowing. I had an issue with the "ear speaker" on my S9+,I could hardly hear the caller on the other end,which led me to use "loud speaker" when conducting both personal and professional calls(with that said my phone is my office,my bank,it's everything).I was still conditioning myself for being without a phone for 2 or 3 days and Xolile(Xo") came to the rescue and sorted out my concern in 10 minutes and not 3 days. You are a Super Star,Xolile!!.You make us,Samsung proud clients really happy to be a part of the Samsung family.With service like this,why would I consider the "fruit" company for my electronic needs(Lol!)
106 replies
64 months ago
No cash in FNB atm's
Could FNB please shed some light regarding the availability of cash in ATM's in and around the Westville,Durban area.This morning,28 December 2020 was the forth time this month where I go to withdraw cash at the main Westville branch only to be turned away by security because all 3 ATM's had no cash,nearby local malls in Westville no longer have FNB ATM's including the local Bp garage..I then drove to Westwood Mall FNB ATM only to encounter the same issue(no cash for withdraw)..Is there something we need to know,FNB?
56 replies
109 months ago
Our monthly grocery shopping gone bad
<p>As a monthly shopper at Pick 'n Pay Westwood,I felt really insulted and undermined when I was in the queue with my family about to check-out with our monthly groceries(We spend no less than R 2000-00 when shopping for groceries),with the queue having only 3 people,I was the forth..to be yelled at by the cashier and told "the till is closed,can you not see the sign?"...A sign of which was given to another patron to hold on his hand,which we did not see when we approached the till(Till number 5 @ 19h00 on Wednesday,26/04/2017.)When I politely asked why her actions,she said I should've seen the sign..I then looked around the store for the supervisors on duty and recognised a Carcasian gentleman(Supervisor) who was standing watch,I approached him to voice my concern but was quickly shrugged off by him saying he was busy with something else,I then noticed an African gentleman(Supervisor) who was standing watch,I voiced my concern with him too,and as I was doing so,the cashier and her packer where shouting in Zulu "woza"..implying that regardless of my complaint,they will not help and they could not be bothered.Avoiding conflict,we(my family) moved to the next counter where we were helped without any glitch.This was disappointing from Pick 'n Pay staff and how they handle customer complaints,more so frequent customers that shop no-where else.We plan never to shop here again.</p>
56 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)