GD
Greg D
Active since May 2017
15
Reviews
0
Industries
Reviews
15 reviews34 months ago
Cant get Online Banking profiles resolved.
We have had our business accounts with FNB since 1997, my personal accounts since 1984, and numerous accounts since. To the bank this is irrelevant w.r.t. service etc. If you want loyalty get a dog! we have needed to accept this. Similarly if you are an employee... the bank has a preference to ''exchange you'' for a digital solution/App. Your customer service, attitude and Cost to company, therefor would influence your date. We have a simple request to link our CC account with our other banking profile. One month later and numerous mails and phone calls this cannot be done. The Online Banking Div. sends us to the CC Div. who in turn send us back to Online Banking who now have a change of heart and send us to our Business Banker. We all know the drill...umpteen dropped calls, numerous ref.no's ( also irrelevant but seem to give us a sense of hope) and Anthony,Thobeka, Mhanoatshi,Nicole,Timothy,Floyd and many others are still employed? Shame on you all! Ironically your incompetence, in not being able to fulfill your customers requirements and perform your responsibilities, have given you more s... to sort out, staving your irrelevance. Waite, if you've still survived your bosses intentions to get rid of you....beware AI certainly will.For anyone maybe interested in resolving CAS 654456-F1L1Z0, RP23062645692,20230605-135312414,RC23062694055,SCC3voice102-168778829 PLEASE HELP!
53 replies
44 months ago
Disconnect between Afrihost and FF
Our ISP is Afrihost on Frogfoots network. Lost connection last week Wednesday and received a notification without explanation of a fault ticket from Afrihost with FF ticket no. No resolve. New ticket opened again no resolve however a rating request from Afrihost? It would seem that There is a disconnect between Afrihost and FF. Latest request for a timeline from Afrihost is responded to with’ you’ll have to wait it out’.?? I shall be cancelling contract with Afrihost and finding an alt. ISP.
0 replies
53 months ago
Ineffective
I communicated via HelloPeter for both great service and poor. The latest was for a mobile service provider to which there was no acknowledgement. My question to the HelloPeter Team is that it would seem that the platform has progressively lost its teeth since the exit of Your founder. Have asked your comment previously and also received no response. Is this indicative of ‘ the truth hurts’?
53 replies
70 months ago
Discovery WFH not working
I have submitted a claim for storm damage with Discovery last month, claim no.2365997. The consultant Gontse has attempted to assist me as best as she could however it is impossible to make contact with her. The various tel. no's given on her communication return being 'out of service' and the other no's are not answered or cut off. Herewith text : Claims administrator : Gontse Moteane Contact number : 011 805 8949 Email : GontseM2@discovery.co.za and 'Please contact me on the numbers: 011 529 4324 Or advise what number/time I can call you at.' 'The latest attempt actually got through to a Dionne Stevens with whom I could not converse with as a result of a screaming child in the back-round. Whilst we appreciate the Covid necessity for WFH , the customer needs still to be respected for their investment in the services of the provider. This situation is very unprofessional and request that Discovery re-look at the conduct of their staff in a WFH status. There still requires a need for clients to be able to communicate, or rather just get to the point and inform me that you do not wish for my business.
53 replies
71 months ago
Unacceptable non service Fastway.
Expecting a parcel from Jhbg, Tracking doc says parcel picked up Jhbg 15/6 arriving in CT 16/6. Parcel left in 'South Bay' on 18/6, 19/6, 22/6, 23/6 and will be delivered on next scheduled del. no answer to tel.no in CT nor from Vanessa on 0723591006. Just simply not able to get hold of anyone nor is there any answer to online enquiry. How fast is this?
0 replies
71 months ago
Amex. continued charges without ability to use services.
I initiated my Amex card some 25+ years ago whilst travelling abroad extensively and Amex was a great way to go. Things changed and I have not used my Amex card, nor had one since 2008. I have attempted to terminate there services without success and whilst there charges have been minimal =/-R50 this continues to be debited to my account on a monthly basis. My last letter to Amex after my communicating with there call center ref. 35697252 ( as they would not assist me telephonically) remains unanswered (besides system generated receipt). I have had no card therefor unable to use service and continue to be debited, even after the last mail. After phoning and e-mailing what further can one do? Obviously the discrediting of there name means zero as a large corporate will laugh off such a trivial matter with disdain towards the customer. Naturally, and whilst taking legal action over principal is an expensive alternative same seems to be the only way forward to resolve this matter and/or via the Ombudsman and waste their time? Nedbank spend many millions of advertising in an hugely competitive marketplace, and I enjoy their adds, however how would I ever contemplate moving from FNB/RMB Private and Standard bank given the above.
0 replies
78 months ago
Broker/n communication with Policy Holder.
Policy 5130798389 Discovery claim In spite of all attempts to get finalization of a claim and a copy of an independent assessment of my disability (for which I am prepared to pay) Discovery Life are persistent in their stance of not communication with and/or stonewalling my request. DL have not and/or have only communicated or given feedback on my claim if I initiate communication. The latest delay is being blamed on a 'technical issue' which they 'hope' to have resolved this week, a follow through from last week?! There is no indication as to when the technical issue (which I do not believe) will be rectified, and no other way of releasing a legitimate claim. I do not believe that Discovery should be permitted to withhold a independent assessment of my disability either. My request to be communicated with has never been acknowledged and DL seem to only wish to deal with a broker and never with the insured/policy Holder/Customer ( the one who pays the premiums!!).
210 replies
81 months ago
Loyalty abused-no accountability
I have submitted a claim on the 2nd August, claim authorized on 8th August after being assessed at CK Coachworks CT. 6 Aug. Discovery 'selected' Auto Ross Claremont? All historical repairs have been done by CK. On phoning Auto Ross and inquiring from them why they were selected I was rudely told off buy "Daniel'?, and that not bother to get back to them if I did not wish to use them. They subsequently phoned me back however the damage was already done in that I would never have work done by/nor recommend Auto Ross HP 12/8. CK received vehicle on or about 12/8 and Discovery inst. clearly states to check out sun roof. I spoke to CK representatives as well as my son at time of dropping off vehicle 14 Aug. Subsequent to that and whilst visiting CK had discussion with McCarthy rep ( job subcontracted by CK) emphasized the sun roof issue. Since the 14/8 there has been no update on the status of the repair until 20/8 when told that 'repairs unfortunately delayed'!? -no reason. phoned CK and told vehicle will be ready Friday 30/8. Discovery portal until now 30/8 says vehicle ready today! -no other communication. Yesterday when I visited CK 'yet once again' as there has been so much conflicting /false or no information spoke to a multitude of persons including the Discovery Rep. who decided it appropriate to blame Discovery's new system implementation and the CK had not implemented it correctly. He further took a screenshot of the last communication to me on my I-phone which he was sending to H/O? and I will get feedback. I have after a multitude of discussions with CK, Discovery received little to no constructive answer as to why they are intent on not communicating with their customer. I am told by CK that the vehicle now is still at McCarthy as they have now awakened to the fact that the sun roof may need attention!!?? Clearly Ck believe that their customers are idiots and that the request by myself/my son as well as Discovery should be ignored. Between Discovery/CK and McCarthy they have only proven 'me to be an idiot' for investing some R30k. per month into various Discovery products!! There is only 'one' loser here and that is the customer! Shame on you all and your incompetence. The Discovery portal remains that my completed repair date is 30/8, no one has had the courtesy to return my call and discussion with them earlier today, no feedback from the Discovery rep that services/trains CK Coachworks BUT BUT BUT for a notice from Discovery that my debut order falls on a non-banking day...etc. Take, take....
210 replies
81 months ago
Lack of communication-bad service, loyalty abused!
I have submitted a claim on the 2nd August, claim authorized on 8th August after being assessed at CK Coachworks CT. 6 Aug. Discovery 'selected' Auto Ross Claremont? All historical repairs have been done by CK. On phoning Auto Ross and inquiring from them why they were selected I was rudely told off buy "Daniel'?, and that not bother to get back to them if I did not wish to use them. They subsequently phoned me back however the damage was already done in that I would never have work done by/nor recommend Auto Ross HP 12/8. CK received vehicle on or about 12/8 and Discovery inst. clearly states to check out sun roof. I spoke to CK representatives as well as my son at time of dropping off vehicle 14 Aug. Subsequent to that and whilst visiting CK had discussion with McCarthy rep ( job subcontracted by CK) emphasized the sun roof issue. Since the 14/8 there has been no update on the status of the repair until 20/8 when told that 'repairs unfortunately delayed'!? -no reason. phoned CK and told vehicle will be ready Friday 30/8. Discovery portal until now 30/8 says vehicle ready today! -no other communication. Yesterday when I visited CK 'yet once again' as there has been so much conflicting /false or no information spoke to a multitude of persons including the Discovery Rep. who deceided it appropriate to blame Discovery's new system inplimentation and the CK had not implimented it correctly. He further took a skreenshot of the last communication to me on my I-phone which he was sending to H/O? and I will get feedback. I have after ma multitude of discussions with CK, Discovery received little to no constructive answer as to why they are intent on not communicating with their customer. I am told by CK that the vehicle now is still at McCarthy as they have now awakened to the fact that the sun roof may need attention!!?? Clearly Ck believe that their customers are idiots and that the request by myself/my son as well as Discovery should be ignored. Between Discovery/CK and McCarthy they have only proven 'me to be an idiot' for investing some R30k. per month into various Discovery products and insisting using what I believe to be an old favorite CK Coachworks. Loyalty is abused. There is only 'one' loser here and that is the customer! Shame on you all and your incompetence.
0 replies
81 months ago
Discovery Insure's service provider criteria.
I have received an authorization from Discovery Insure to utilize one of their 'authorized panel beating companies to do repairs on my vehicle. The company Auto Ross Bodyworks has issues making contact with themselves and has no web-site or alternative means of contact. When contacted by a 'Daniel?' I was faced with someone who clearly had no clue about customer relations and did not seem keen on the business. I would never take a chance with this organization, and Discovery's selection criteria in having same is questionable? Seems totally out of sinc with the level of service that I was led to believe that Discovery strive for? I am furthermore surprised that Discovery are not taking this claim and my issues herein seriously...no response to my mail.
105 replies
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