SS
Samir S
Active since May 2017
13
Reviews
0
Industries
Reviews
13 reviews21 months ago
Cancelled but billed
I received an SMS today from MTN with a reference number and a link to payment. I had cancelled this contract with MTN and yet still I am being billed for it.
0 replies
31 months ago
Bad Service!
My issue is that I signed up with Telkom for 10 gigs LTE at R249 per month, excluding calls. For the past 3-4 months, I have received invoices from Telkom for more that R1500. I sent you POPs for the amounts that I was told were outstanding. Where are all of these huge amounts coming from? I need an email for someone at the accounts department to explain to me exactly what these amounts are for. I am refusing to pay for Telkom's mistakes.
0 replies
32 months ago
Still no response
I have called and sent emails to Rain and still have not received a reply or assistance. At both my residence and my business I have been unable to connect to my IPTV. I have a reference for my email and yesterday when I called, I spoke to a lady by the name of Unathi/Anathi and she said that the system was slow on her side. She promised to call me back and I have yet to hear from anyone at Rain, after being on hold for 20 minutes. They are really quick to call back for new business, but once you encounter issues, no one is available. Very disappointing.
786 replies
41 months ago
NO NETWORK!!
I have been calling the MTN call center for the past month now about their bad network. I was given a reference number and when I called back to follow-up, I was told that the reference number does not exist. I then explained again that the network at my business address is very bad for about the past 2 months and I have been unable to make calls or connect to the internet. I have an MTN contract and my data is basically going to waste every month and nobody is saying anything about a discount or credit. I had to called MTN 3 times today and was unable to get through.
0 replies
50 months ago
Absolute Rubbish Service!!
Absolutely disgusting service from both Geforce & Huge Telecom. I signed a contract with Geforce after their rep Max Nakoma promised me that it would be cheaper and more efficient than Telkom. Even told me that they would deal with cancelling my contract with Telkom and that it would be quick & hassle free. From the minute their machines entered both my office and my home, there were problems. The phone line connection at the office was terrible. The internet did not work at all at my hme and when I called to complain about my home, the lady on the other end had the audacity to tell me that the connection was just slow because I was overusing. How do you overuse what you do not have? After about 3 months, I started receiving invoices from Telkom telling me that my account was being handed over due to non payment. When I called Geforce, I was told that Max was not authorized to make the kind of promises that he did to me and he is no longer with the company. I will basically have to pay or meet Telkom in court. Telkom had never received my notice cancellation. When I asked for my contract with Geforce, I was told that as my contract was for 36 months, I had to pay cancellation fees and admin fees, and, and... I do not understand why it is that I am liable for the payment of this contract and they do not feel the need to give me the service that they promised me in that same contract
75 replies
58 months ago
So upset!!
I have been calling Telkom's call centre for about a week now. My office phone line has been dead since 24 June 2021. I was given a reference number and when I called to follow up on the fault, I was told that my line was cancelled and that I need to call the sales department. I called the sales department and they told me that my line was not cancelled. I called the cll centre again and was told that the fault had been cleared, and yet still, I have no telephone line. The fault has apparently been escalated twice and I have not heard from a technician as yet. Mind you all of these calls I have been making from my cellphone and am being charged R2.85 per minute. Telkom will not compensate me for this. This is a business line and I need it fixed.
0 replies
67 months ago
So so fed up
My son was due to go in for a minor surgery on the 26 October 2020. Only found out at the hospital that he was not fully covered, even though I spoke to a lady by the name of Antoinette on Friday and she assured me that I was. Had to pay an extra R5600 just to get my child admitted. I am so sick and tired of complaining about Fedhealth. Even after sending multiple emails to both Antoinette and Bernice and making more than 7 phone calls and being kept on hold, I still have not received a response.
53 replies
67 months ago
Sick, tired and fed up!!
I joined Fedhealth medical in March 2020. When I joined, I was promised 600% cover, all of the benefits that I was receiving with my other insurer, including discounts on my gym membership for myself, my wife and my 3 kids. My wife went for a mammogram 2 weeks ago, Fedhealth refused to pay for it. When the gyms opened up, triple the amount of my gym membership premium was debited from my account. When I asked why, they said because I was using the wrong gym, even though I told them before I joined that I was with Virgin Active. I was involved in a quad bike accident 2 weeks ago, there are only certain things that they are willing to pay for. My son has a wart on his foot which needs to be removed, minor surgery. I have to wait 5 days in order for them to approve this minor surgery. And it is not guaranteed that they will approve it. Apparently, I am still on waiting period 7 months later. I regret moving from Discovery. What disgusting service, and the telephone agents are unwilling to assist and so very rude. Don't see myself staying with them very much longer.
106 replies
108 months ago
Just keep paying!!
<p>I have been in battle with the CoJ for the past 5 years. I changed t prepaid electricity about 2 years ago after making sure that my electricity was paid up to at CoJ. Since then, it seems that I am being punished and being billed extra for water & sanitation and Pikitup. Every month, I make sure that I pay and every month, the amount that I owe goes up. I have even received a letter from their lawyers demaning almost R10000 from me. I have called their call centre and everybody there tells me that there is a mistake on my account but nobody can seem to rectify it. When I call back, they tell me that my query has been escalated to the superiors and nobody ever gets back to me. Why is it that I hvae to pay for mistakes that thaey make. I am told that they cannot discuss my account over the phone and need to come in to their offices. Really? To spend a day that I could be at work in those long lines?! Someone needs to rectify whatever is going on in their offices.</p>
0 replies
108 months ago
Very unhappy
<p>I have had a contract with Telkom business for the past 10 years now and I am always complaining to them. If it is not an issue with the account that they send then it is an issue with the line at work.</p> <p>I am being billed every month for a junction line that is R262.28 which I do not use.</p> <p>I am being charged something called Block call which is R20.51.</p> <p>All in all, I am paying almost R6000 per month for 1 telephone and 2 computers in my office.</p> <p>Could someone from Telkom please help me sort this out because I really am at my wits end.</p>
112 replies
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13 (100%)