PS
Pamela S
Active since May 2017
23
Reviews
0
Industries
Reviews
23 reviews61 months ago
MED0064187
This is the by far the worst service I have ever received, I submitted a claim for my gap cover on the 6th of April and called later and they confirmed that they have received all necessary documents, the following day I kept receiving automate emails requesting outstanding documents - I called on Thursday to spoke to David who assured me that all documents were received and I should ignore the automated emails and assured me that claim would be paid on Friday! It is now two weeks later and claim hasn't been touch according to their call center, I called yesterday and spoke to a 'team leader' who kept arguing with me, denying and going back and fort instead of actually resolving my query he then went o to deny me ever calling their call center let alone being told my claim will be paid - HOW when i have a copy of the recording????
53 replies
61 months ago
MED0064187
This is the by far the worst service I have ever received, I submitted a claim for my gap cover on the 6th of April and called later and they confirmed that they have received all necessary documents, the following day I kept receiving automate emails requesting outstanding documents - I called on Thursday to spoke to David who assured me that all documents were received and I should ignore the automated emails and assured me that claim would be paid on Friday! It is now two weeks later and claim hasn't been touch according to their call center, I called yesterday and spoke to a 'team leader' who kept arguing with me, denying and going back and fort instead of actually resolving my query he then went o to deny me ever calling their call center let alone being told my claim will be paid - HOW when i have a copy of the recording????
53 replies
61 months ago
MED0064187
This is the by far the worst service I have ever received, I submitted a claim for my gap cover on the 6th of April and called later and they confirmed that they have received all necessary documents, the following day I kept receiving automate emails requesting outstanding documents - I called on Thursday to spoke to David who assured me that all documents were received and I should ignore the automated emails and assured me that claim would be paid on Friday! It is now two weeks later and claim hasn't been touch according to their call center, I called yesterday and spoke to a 'team leader' who kept arguing with me, denying and going back and fort instead of actually resolving my query he then went o to deny me ever calling their call center let alone being told my claim will be paid - HOW when i have a copy of the recording????
0 replies
63 months ago
Specialist referral
Its been two weeks of hell with dealing with Medshield, i went to see a dentist about a week ago who referred me to a Specialist to have my impacted wisdom teeth removed as they have been giving me hell and unbearable pain, i called the specialist who informed me that they are a cash only practise, amongst four other specialists who said the very same thing - the procedure costs about R10 000 if not me, i called medshield to advise of this and they refuse to pay the specialist before he performs the procedure and he refuses to do the procedure until he has been paid, so tell me where I'm I going to find +R10 000 in a global pandemic? where I'm I going to find that money so the surgery can be done? everyday I still up at night, I cant eat or drink proper foods because the pain is so unbearable that sometimes my gums bleed and this needs to be attended to ASAP but instead the medical aid that I pay each and every month refuses to help me in my time of need, what im i supposed to do now??
56 replies
63 months ago
MEDIPHILA PLAN
Honestly had the worst time with dealing with this medical aid, Called in on Wednesday to select a GP on my plan and they searched in the sandton area and chose RA Kajoo, I brooked an appointment with the practice, when i got to the practice the Dr. said he is a cash based practice and does not accept Medshield - i then had to call the Centre again and was eventually assisted, which is where my problems also started - I saw a dentist at sandton city and was told i have four wisdom teeth to remove and two are on the nerve and causing migraines and excrutiating pain - i was referred to a Specialist and when i called medshield on Friday to check if they cover for the removal, the person i spoke to did not assist me at alllll instead they sent me from pillar to post and told me to send an email to a customer care to motivate why they should pau for a specialist to remove the wisdom teeth and if its life threatening or not. So I pay for medical aid every month only to be told that i need to motivate whenever i claim as to why i deserve assistance or not. Is this really ethical?? So now Im sitting at home with swollen gums and teeth, a migraine and nerves pain not knowing what to do or where to go to remove my wisdom teeth and stop the pain. Do i 1st need to die before you can help me??
61 replies
63 months ago
TERRIBLE ONLINE SITE
I really don't understand why we are double debited for online purchases - its the worst service ever. Why launch as online store when its going to be incompetent
0 replies
63 months ago
ZARA DOUBLE TRANSACTIONS
Really terrible service from capitec bank agents, a double transaction went off in my account on Saturday. I called in to report the error and for the money to be put back in my account and was told it would be done within 24 hours - 3 days later and still nothing. Ive been playing hide and seek with them the whole week and its honestly tiring at this point
117 replies
63 months ago
Online Store
Really loved the service received from Makro, order a washing machine online with them on the 22nd of January and on the 26th the washing machine was delivered - the gentlemen that delivered it were so professional and abided to the covid19 precautions. Thumps up
61 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
21 (91.30434782608695%)