Active since May 2017
18
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18 reviews4 months ago
Absolutely shocking online delivery and customer service
I made an online purchase and 2 weeks later still no order. On 4 occasions I waited for Woolworths from 8am and to 5pm. The driver initially arrived after 18:30pm then never arrived at all. Your service is absolutely appalling and your customer service still has the audacity to blatantly LIE to me in an email. Really.
0 replies
9 months ago
Great app and customer service
I love using this app. Its been a blessing to assist with extra funds. The process is easy and their customer service is also amazing. They are efficient and reliable.
0 replies
12 months ago
Shocking service to say the least
I made an online purchase for two dresses which came from two different stores. The two dresses were too small, I tried to exchange the dress for a bigger size which were sold out so I returned the dresses back to Forever New. They have now decided that there is a stain on the one dress and are not crediting me for my purchase. You are accusing me of staining a dress which I tried on and haven't even worn. The dresses were returned with their tags and in their packaging as I RECEIVED THEM. ABSOLUTELY SHOCKING! You should be taking this up with the actual branch who packaged and distributed the dress: Cresta.
0 replies
14 months ago
Unjustified Delays Leaving My Son Without Medical Coverage for Two Months
I have been attempting to add my son as a dependent to my existing plan. Despite being a committed customer for 30 years, this process has now taken two months, and I have yet to receive a clear and justified explanation for the repeated denial of my request. In February, I canceled my plan intending to switch providers. However, your team reached out to assure me that adding my son as a dependent would not be an issue. Based on this assurance, I reinstated my plan—only to have my request denied once again. As a result, my son has now been without medical coverage for two months, putting his well-being at risk. This situation is unacceptable.
142 replies
15 months ago
Brilliant service and definitely 100% reliable
Thank you for the great service, its much appreciated. Your team were helpful, friendly and efficient throughout the accident and process of getting the vehicle sorted.
53 replies
17 months ago
Bad quality jeans for the huge amount of money we pay
I purchased two pairs of Guess Jeans from Edgars. Both pairs of jeans started fraying after only wearing them 2 or 3 times. The quality is absolutely shocking when you spend R1000 on a pair of jeans. I cant return them to Edgars because of their 3o day return policy and Guess wont assist because Edgars are the middle man. These jeans normally last at least a few years. Really disappointing because I now need to throw away two pairs of jeans that have hardly been worn worth 2K which is not something I can even afford
0 replies
19 months ago
Fedhealth delay my sons urgent surgery and then treat the emergency as "Elective" to avoid paying medical care
My son was involved in a freak soccer accident playing league soccer and Fedhealth Medical Aid not only delayed the surgery by weeks but then treated the surgery as "Elective" as opposed to "PMB" which makes me liable for most of the costs which should be fully covered as per their plan details - Full cover at network hospitals* Unlimited private network hospitalisation using a very extensive hospital network so you’re always covered Unlimited in-hospital cover for network GPs and specialists Unlimited network GP visits once threshold is reached If you need to go to hospital, we’ll cover your follow-up treatment for 30 days once you get discharged, like physio, x-rays and pathology My son has been through the most traumatic experience physically, mentally and emotionally due to the delay in getting his surgery authorised. Not only did he have to wait three weeks for the actual surgery whilst his knee was in a locked state and bleeding but the delay has severely impacted his recovery and healing. His right knee was unstable and had no support. He urgently needed surgery to reconstruct the ACL and to repair both meniscus. This is a PMB condition refer to ICD 10 codes given S86.0, PMB CODE 500 H, S83.2, W50.31 Supp**** and approved by Fedhealths Orthopaedic Surgeon and Network Hospital board. On the Fleximed Savvy plan, which a sales consultant sold to me and assured me that my son would be fully covered in an emergeny if one should ever happen. Only to find out months later that in an emergency we had to upgrade the medical aid plan as: 1. The Rosebank hospital on the list of network hospitals does not even have a casualty ward 2. The Cure Hospital is a Network hospital but there are no Orthopaedic surgeons on the list of providers 3. We needed to pay R 11 000.00 upfront for an MRI scan before we could proceed with confirming all the injuries for the authorisation The medical aid plan finally got upgraded based on the medical findings that were supp**** to Fedhealth from the Orthopaedic Surgeon/s and the MRI Report BUT then the authorisation got delayed and was only approved as elective surgery. As per the Fedhealths medical aid plans you can upgrade a plan if there is an emergency or a life threatening disease etc. But then we were denied authorisation on an urgent procedure which I had to fight for another week. **ICD and PMB codes supp**** by Orthopaedic Surgeon: S83.2 (ACUTE), S86.0 (500H), W50.31, Z71.2 and verified by hospital board! Based on the above my sons surgery should be fully covered in hospital as well as for the 30 days after discharge. And due to the "3 week waiting period" by Fedhealth whilst his knee was locked and bleeding, Fedhealth should also be liable for covering: Trauma treatment for my sons unecassery pain and trauma The additional rehab treatment being required to treat the "Edema and hematoma causing excessive pain and extremely limited knee range", and the additional treatment to get the right knee back to mobility. Unpaid leave from work for 9 weeks My son was an avid sportsmen, he was young and fit and healthy and did not deserve to go through this appalling experience with your Medical aid scheme. This was an accident and required emergency treatment. I have all the documentation to back this up including the witnesses from the soccer league game. This ordeal has been absolutely appaling, shocking and heartbreaking and no loyal customer paying for such a service should have to go through such an ordeal. My son is now paying the price emotionally, physically and mentally for your teams lack of knowledge and action to assist us. It took me three weeks to get urgent surgery authorised, two weeks to upgrade the plan based on the injury and then the authorisation was denied which I had to fight. This three week delay put my son through the most excruciating pain, traumatising PTSD, and now possibly long term damage to the right knee which will require further surgery due to the blood that was sitting on the knee and the knee being locked for so long. I have been paying medical aid providers for over 30 years and in this time we have never been denied treatment. We pay for a hospital plan that should be covering the above treatment as per all the marketing material and your customer agents. Please treat this matter urgently so that my son can finally get some peace and heal from this traumatic experience of the accident, the injury, the surgery and the rehabilitation to get his right knee and leg stable. ***Please Note: PRESCRIBED MINIMUM BENEFITS Please note that in terms of the definition of PMB’s, as defined by the Medical Schemes Act, and more fully described below, members of medical schemes have access to certain minimum health benefits, regardless of the scheme benefit option they have chosen. PMB’s are also not influenced by scheme exclusions. In view of the above, there is no necessity to reduce costs for the treatment of these ICD diagnoses This type of diagnoses are clearly defined as a PMB and in no way should the medical aid refuse to pay for any additional costs for the patients’ treatment. This is a continued practice by medical aids, to have members pay in additional costs for clearly defined PMB conditions and resultant procedures, this is contrary to the PMB definition, as defined by the Medical Schemes Act. Prescribed Minimum Benefits Definition: PMBs are defined by the Medical Schemes Act with the aim to ensure that all medical scheme beneficiaries have access to certain minimum health benefits, regardless of the scheme benefit option they have chosen, their age or the state of their health. In terms of the Act, medical schemes have to cover the costs related to the diagnosis, treatment and care of : all emergency medical conditions ; and a limited set of approximately 270 medical conditions as defined in the Diagnosis Treatment Pairs, which includes 25 chronic conditions as defined in the Chronic Disease List. The treating Doctor decides whether a condition is a PMB or not by taking into account the symptoms only – a diagnosis-based approach. Out-of-hospital PMB/CDL claims will first be paid from the Member’s applicable benefit category, where applicable, and should this become depleted, then only will the claims be paid as PMB. The Chronic Disease List (CDL) specifies the 25 chronic conditions that are covered (see below). Please note: PMBs are not influenced by Scheme exclusions.
53 replies
20 months ago
Holster sandals poor quality and service
I purchased a pair of holster sandals which came with a flaw. The strap came loose after only wearing them twice. They cost an absolute fortune and the quality is definitely not worth the price. I have liaised with the customer service team from Holster South Africa and no one has bothered to get back to me. I wont be buying another pair of holsters.
0 replies
20 months ago
An exceptional Chiropractor for post op knee surgery
We would highly recommend Dr Michael Barbour for his phenomenal skills in treating my son post surgery. He treated my son post surgery for a knee arthroscopy, which included the reconstruction of a ruptured acl and a repaired meniscus. He is a specialist that is thorough, attentive and is just really good at what he does.
0 replies
20 months ago
Great Service
Thank you for the fast and super efficient service! Much appreciated Rain 5G
53 replies
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