Active since May 2017
10
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10 reviews37 months ago
Sadly underwhelming experience
The aesthetics of this kiddies salon are amazing. The environment instantly makes you want to have your little one there every day if you could. However- something needs to be done about whoever is in charge and responsible for bookings. My 1st experience- I was handed over to another hairdresser. So basically after making my appointment for my daughter with one person- we got there and this had to be changed. Fine. 2nd experience: 2 clients were already screaming at the front desk about some booking mishap. Today was my 3rd time there. I called in the morning to make a 1pm booking. The front desk lady waited for me to drive all the way there with my daughter only to tell us- “we haven’t had electricity since yesterday so the water to wash her hair would be cold. We can’t assist. I was about to call you!” That’s unacceptable. Poor customer service. Not going back. Do better!
1 reply
39 months ago
Grateful
It’s really great to speak to knowledgeable, efficient and time conscious individuals especially in the call centre space. Was just checking if my device was still active and we updated things that needed updating. We booked and set in motion the next steps. Easy. Loved it. Thank you 😊
1 reply
39 months ago
Still waiting..
Old Mutual gap cover. I sent in documents to add my dependants as of 01/01/23. The wrong details were entered… meaning the policy documents on record have the wrong information and yet the relevant and correct documentation. I called late January after emailing for it to be corrected. I called again in February. If the calls drop or there is interruption in communication, the courteous thing to do is to call the client back to ensure the concerns are resolved. Regardless… I did communicate their error and yet here I am months later with no updated information on a policy I am paying for. Do better! Maintaining communication with stakeholders is not difficult.
1 reply
83 months ago
Customer service?!
I have continuously been trying to get a hold of a consultant to simply communicate back to me the status of my claim that I would like to believe was already filed for processing 9 weeks ago. I changed employers and therefore my employer notified me that my benefits should be paid to me within 6 weeks. Whether or not that information was false, my 1st attempt to find out was via email where the response I got back was "You have sent your query to an incorrect address ". Fair and fine (though quite frankly at that point my email should be redirected to the correct address). Second attempt: I call. The automated voice allows me to be on hold for 30 minutes before speaking to a Zandile who puts me on hold for a further 20 minutes until the system prompts me to leave a message. No help. No answers. I'm just asking for basic communication.
1 reply
88 months ago
Untrustworthy business
Made an order and fully paid for it on the 28th of December 2018. Today is the 26th of March 2019 and the only means of communication is from their support desk which I have been constantly reaching out to. Delivery timelines say: 30 business days. I always get an automated response to say "Your order is on it's way! -the 2 dresses you ordered!" ... I ordered 1 dress, 1 jacket and 1 blouse. I can't even track my order because it says "cannot retrieve information at the moment, try again later. " I just need my money back or the stuff I ordered.
0 replies
91 months ago
Still waiting....
I made a purchase on 22/11/18. It was NOT a black Friday purchase. If policy says it takes 7-10 working days for deliveries to be done I don't understand how I haven't received my order. My disappointment comes when I have to be the one to follow up with call center. Noone knows where my order is. Not Makro. Not the courier company. Its frustrating to continuously be told "We will find out for you and call you back." Can someone who ever so slightly cares, please see to it that my order is delivered. Thanks.
1 reply
91 months ago
In need of my purchase!
Order number: ********** 834 Made an order online on 22/11/18. The idea was to then physically collect my purchase at the Rivonia branch. However, they called to tell me on 24/11/18 their system had an error. They did not have stock at all for the item I had purchased and were going to source it from the Fourways branch. Fair and fine. I then have called head office consecutively as of 26/11/18 to at least get some sort of communication as to when I can get what I paid for. I'm always put on hold, or told to speak to someone else who has no idea how to help me. I have put my bathroom renovations on hold indefinitely because someone at the store or head office cannot simply pick up the phone and COMMUNICATE to me, their customer, relevant information. A week later... I still don't have what I ordered and have no idea when I will get it. Or if I can get my money back.
1 reply
95 months ago
Wedding supplier fail
With 4 seasons mobile disco one can particularly hire a DJ for an event. As I was preparing for my wedding on the 11th of August, I found out that the company offers dry ice machines, photobooths as well as mood lights to make your special day more memorable. We already had a DJ so the only service I paid them for was the photobooth, mood lights and dry ice machine. The one person I was in communication with at this company did not show up on the wedding day and sent someone in his place. I don't have a problem with that, but it was not communicated to me or the groom beforehand. The "stand-in" person set up the photobooth late because as we walked out of the chapel, they were still fiddling around with their equipment. Then reception time comes, there were no mood lights! The dry ice machine was meant to be for the whole night. They used it as the bridal team came onto the dancefloor for our 1st routine dance... which is not what was agreed. 1st bridal team dance and 1st couples dance (which is always just 1) are two different things! Their partly broken dry ice machine coughed up a little bit more 'smoke' at the 2nd bridal team dance and by the time we danced as a couple there was no dry ice at all! I actually think they had left ,which contradicts how they assured us that it was for the whole night. I only got to see this from the videos our guests captured in excitement of our fun-filled reception. At the end of the day, my wedding was great but if I have paid a supplier I expect them to deliver good service and if they can't they should at least communicate. I'm still waiting for my refund for the lights we didn't get. I don't know how good their DJs are. I know I can't say much about their photobooth service and their dry ice machine is clearly unreliable.The rest is history.
0 replies
100 months ago
Disappointed and exhausted
My car insurance efficiently processed my claim to replace my windscreen as of last week. Next step was to get glasfit to come and do their job as per agreement. Fast forward 7 days later, I call them. I chase after them, I try organise for the job to get done. I'm always told "I'll get the guys to come through this morning" . It's been 7 mornings... and I particularly don't understand why no-one communicates with me. If I could . ... I would've had a different company handle it. They are exhausting. They are unprofessional. -> Glasfit Bryanston
1 reply
110 months ago
Nonsense service
<p>Purchasing a new mobile device should not take more than 4 days. And with each day, I can't be asked to give more "paperwork" for processing.</p> <p>At the end of the day, if people don't know how to do their job, they should handover to someone else who can. </p> <p>Vodaworld- Smartcom ... I'm annoyed. I don't yell at the people who should be helping me... with your people going on Facebook right in front of customers, I'm sure they'll get what's coming to them.</p> <p>Those who have received good service from them..good for you. I haven't. </p>
1 reply
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
7 (70%)