Active since May 2017
21
Reviews
0
Industries
Reviews
21 reviews18 months ago
Selling broken products, and they aren't bringing a replacement
I bought 4 industrial sliding doors from Leroy Merlin on 12 October 2024. They delivered the doors 3 days later. 1 of the doors was broken upon delivery. It is now the 30th of October, and I am still waiting for a response or a phone call from Leroy to explain where my replacement door is, and why it is taking so long. I have sent numerous emails to them, I have phoned both the store and the manager who I spoke to when I reported the broken door, and even visited the store. They do not reply to my emails any more, and when I phone, it either goes to voice mail, or the call center agent puts the phone down in my ear (I am very calm and respectful on the phone).
106 replies
37 months ago
ILLICIT PHONE CALLS
NEVER GIVE ANY DA REPRESENTATIVE YOUR PHONE NUMBER. They will phone you for years, with AVM (Automated Voice Message) calls, wasting your time with no way for you to opt out of these calls
0 replies
72 months ago
Pathetic staff unwilling to help
Absolutely pathetic staff sitting on their asses unwilling to help, even in the pandemic. A family member is there and I had to see the doctor. Drove a long way to get there, and while I was there (not allowed inside due to Covid), I asked if they can bring me an item my family member is not using, so I can take it home before it gets stollen. I was told, "No, come back in 3 hours then we can give it to you.". Even phoned the senior nurse and got the same response. No logical reason, simply a 'wait for the next shift then its their problem'. You suck Rynmed
0 replies
78 months ago
Disconnected even though I paid my bill in time 2 weeks ago
I made a payment off my bill 2 weeks ago. Ekurhuleni can see the payment on the account, but have still placed a hold on my account so I cannot buy electricity (even though I paid more than is outstanding). Now they are telling me that I need to get hold of the Reconnections department (Who is not answering their phone) to get the to lift the hold on the account. I have a 4 month old baby at home and will have no electricity anymore tonight, because of incompetence on the part of the service provider. I find it appalling that Nr 1 - They don't process the payments in a timely manner, and Nr 2 - That they cannot contact their own colleagues to undo an erroneous hold on the account for none payment, when I have paid.
0 replies
83 months ago
Pathetic Service and delivery
I order wood, cut to size, with laminate edging. 39 pieces. I was very specific and the person capturing the order on the machine, read every piece back to me to confirm the length, width, quantity and edging. I even double checked the cutting print outs to make sure they had the correct information. They had 100% CORRECT sizes and quantities. The delivered 13 days later. Here is everything that was wrong: 1) Instead of the colour of laminate that I ordered and paid for, they put white laminate on, because they ran out of the other colour. (So much for their "If we don't have it, we source it for you" argument) 2) I had to argue with them to get them to reimburse me for the price difference of the cheaper laminate. 3) The following pieces had wrong quantities: - 1415 x 400 (instead of 1 piece they delivered 2) - 588 x 400 (instead of 2 pieces they delivered 1) - 588 x 250 (instead of 4 pieces they delivered 2) - 580 x 245 (instead of 4 pieces they delivered 8) 4) The following pieces was not delivered: - 1184 x 300 - 1184 x 200 - 420 x 200 5) They following pieces had wrong sizes: - 596 x 245 (They delivered 4 pieces cut to 580 x 245, and not 4 but only 3 pieces) 6) The laminate edging was wrong on the following piece: - Instead of edging only 1 side of the 320 x 300 piece, they edged all 4 sides, making the size bigger than the required design. 7) Lastly, I bought 5 panels at around 26 square meters, with about 4 square meters of off cuts. They did not deliver my offcuts, after I told them I want it, and then they had the audacity to tell me over the phone that I had to request my off cuts (THAT I PAID FOR) after I already requested it (aka thieves)
168 replies
84 months ago
Horrible Customer Service
Absolutely the worst customer service I have ever dealt with. I have been trying to change my bank details for months now. I emailed them with the 2018 form, in 2018. They respond, from an unattended email address that I need to send them my ID as well. I reply - I hear NOTHING even though I waited for months. Then I send them the forms again (Forgot the ID), then they respond and say they need a copy of my ID, and that they cannot accept the 2018 form. I need to complete and send the 2019 form. But they do not attach the 2019 form. No I have to go search around online to try and find that form - NO LUCK.
112 replies
88 months ago
Charging closed account
I have cancelled all products and closed my account, and email them to confirm account closure on 9 May 2018. They responded positively, saying my account is closed. Today, 29 Jan 2019, more than 9 months ago, they are still submitting charges to my credit card for domains. Pathetic, untrustworthy and down right incompetent, or perhaps criminal? Thinking of going directly to Visa and submitting a complaint against them.
105 replies
96 months ago
Untrustworthy Company
Worst company ever. 1 ) I never signed up with them, yet one day I check my email and find out that WebAfrica has sold all domains to 1-grid and now I have to use them. 2 ) Their panel was so frustrating to use that I transferred all my domains to Domains.co.za and asked 1-grid to close my account and delete my billing information. They replied on 08/05/2018 15:24 that they have closed my account. Today (30/05/2018) I received an email from 1-grid with an invoice for one of the domains I cancelled, and that they are going to bill my credit card - after they said they deleted this information.
318 replies
99 months ago
Poor product and UX
They run the worst service I have ever had the misfortune of dealing with - used to be WebAfrica but then Gridhost took over domain management. The website is extremely unfriendly to use, support tickets are not answered timeously, billing is uninformative and your entire history of domains are shown, even though some domains have expired YEARS AGO.
105 replies
99 months ago
10 calls, no answer
Phoned the restaurant at emperors 10 times over the course of the day, letting the phone ring until the automated voice tells me the number is unavailable at present, without ever speaking to anyone. Pathetic!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (4.761904761904762%)
2 Star
1 (4.761904761904762%)
1 Star
19 (90.47619047619048%)