Active since Jun 2017
10
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Reviews
10 reviews21 months ago
AIRBNB *******
BE AWARE THEY WILL ***** YOUR MONEY AS A HOST YOU SHOULD GO LIST YOUR PROPERTY ELSEWHERE DONT LIST HERE YOU WILL BE VERY SORRY
0 replies
52 months ago
No care or Respect for Dedicated Hosts
I have asked several times to be put in touch with Management? You would rather loose all my listings than let me speak to management. Do you have management that takes accountability? Do you really care for the host? I could also ask these things on a public platform - what does it take for Management to show respect to the host? Firstly I want to know what you actually do when a guest is reported for misconduct? Please clarify? Are upcoming hosts warned about them? Or do you just leave them be to do the same thing to the next host? What is the actual procedure? Secondly I would like to understand what protection you offer on your platform for guests details not being correct? Do your not verify your guests details? Once this was reported the day of check In - why was I not contacted back? And did you actually even get hold of the guest with the details on your system? Thirdly why do I pay such a hefty commission to booking.com - what services are you actually offering me - if protection is not one of the things you offer? I have blocked my entire calendar on booking.com for the foreseeable future and I won’t release dates until I get the service and respect I deserve as a hard working property owner and host and as a paying for your service client. I will also not just give up even if it means following all social channels to warn hosts of your very unfair policies and inability to assist a host with queries and to swiftly solve unfair situations. Forth - My establishment is one of the top in the area. My listing fills up with or without your services. So please tell me where is the copy of all my messages that I have sent on your platform and why have some been removed or where do I locate these? These messages take time to write and I feel that my messages don’t get the attention they deserve. Do you just send generic replies to all your hosts? Or do you ever reply to the questions asked? Is it not my legal right as a host and property owner to have these benefits? So since my messages have fallen onto deaf ears I will send them one last time in the hope that someone in your establishment actually cares about the host. Without the hosts you don’t have a business model. My guests were not reachable with the information given on your platform. So I contacted booking.com who said that they would message/contact the guest. There was no correspondence or feedback for this. I always contact the guest prior to make all the necessary arrangements. I could not do my job as the details were incorrect. So you are at fault here. My listing is very clear. You select your stay based on the total number of guests. The guest selected 8 guests however arrived with 13 guests. Once they arrived at security they were asked how many guests they were. Again they lied and told them they were 8. In what world is a 19,10 and 13year old not a adult? 8 is the base rate and all additional guests pay extra except infants. Usually we make sure we set up the beds accordingly as the sleepers are optional- but since the guest did not disclose additional guests - it was not possible to prepare accordingly for them. Once I knew this I asked security to give me a number for the guest. Again they ignored my calls and messages. Purposely as they knew they are being dishonest. Eventually I made contact with another vehicle that entered the estate. The guest then denied additional guest once more and said they were infants. We have daily cleaning and management that went to discuss with them. They were rude to the staff and dismissive. They ignored further communication from me. I then reported them for misconduct on your platform- so I want to know and deserve to know what does that actually mean? Are there consequences? Did booking.com take this up with them? At the time of reporting. What service have you actually given me up to this point? The guests didn’t like to be told that additional guests need to pay - never mind that the max is for 12 guest in total. This is what their review is based on. In my opinion I followed the right procedure in order to be protected- but what protection have you offered me? You then still give the guest the opportunity to review me and you don’t see the 2 star review to be problematic. This is the problem as I highlight it to you. A 2 star review affects my business. If you take the time to view all the other ratings you can clearly see that this is not a pattern. You do not give me the option to reply to a review because the guest knows if they post a comment I can reply in all honesty and make them look bad in a instant but no - you protect the dishonest guest. Why?? Either your give me the option to reply to the rating or you have it removed- that would be the right thing to do? Otherwise how else do you expect me to find any value in the services you offer? The guest posted about 7 times tagging our establishment- not 1 complaint only rave reviews and great pics for their friends to see? Why? If they had such a **** stay. I don’t actually understand how you cannot relate to me on why this is such a issue. It is a slap in the face. The guests left the property with damages too which was another problem for you to deal with - again making it my problem. I had a call from one of your agents who assured me that help was on its way and the review would be removed within 2 days? Certain you must-have recordings of this. Why then was the request denied?? Put me in touch with higher management- I think they need to be made aware and I’m very interested to see that after such a clear-cut case can be ignored. I will continue to send my messages until I speak to management. I leave this review here so you can feel the pinch of a bad review.
0 replies
60 months ago
Dishonest Thieves
Belinda Da Fonseca What a disgrace that you would actually post this job and place pictures on Facebook since you have never provided us with a functional product?? A product we have paid for in FULL and probably highly overcharged. Do you have no company ethics? Oh, stupid question - As it is very apparent that you DO NOT. The first sign of a company to look out for is if they allow reviews on their FB page - if they do not - they are hiding something - Probably **** services rendered and definitely bad ratings that will no doubt come streaming in if they allowed transparency. A WARNING to all those even considering @Gheko Services - This pond that we built - was quoted for by Gheko services and paid in full by us. All they had to do was seal, put in a spout, light, and a pump. After the first visit from @Neil Gerald Kemp- he sealed the area and put in a light, spout, and pump. We had to call @Neil Gerald Kemp back to reseal as there were several areas of concern with the sealing - the light and the pump. Incredibly untidy and unprofessional execution. The pump was spitting out a few drops of water and not functioning at all like it was guaranteed to and quoted for. @Neil Gerald Kemp came back to make apparent changes and then advised that we had to wait a few days to turn on the pump to allow for drying time. We paid him in full after he guaranteed us that it was working 100%. After a few days, we turned on the pump and there was no difference. The water was not pumping any better. The pond is still leaking very badly. Our electricians advised that the electrical connection to the LED light is hazardous, not compliant, and illegal as there was no conversion for the required voltage. This leads me to believe that Gheko Sevices does not actually know what they are doing... Please do not believe what you see on their website and cover pages. These pictures are probably stollen on the internet and not an actual true reflection of the work that they have carried out themselves. At this stage, he wanted to charge us another R2000 for a new stronger pump. This after charging us an initial 13K+. For the sake of getting the job completed, we agreed to pay the additional rate for the pump. @Gheko services demanded that we first pay them before coming out to do the repair. Logically with experience of dealing with them, we said that we would settle directly after we were satisfied that we had a working pond. We said we would pay them on-site in cash after seeing the product working ourselves. They refused to come out before additional payment was settled. We made several attempts to contact them and they blocked our numbers on Whatsapp. We made contact with @Daniela S. Heinrich and she was incredibly rude and condensing on all calls and communication. Seems that they have a trend in doing this to customers as can be seen on Hello Peter https://www.hellopeter.com/gheko-services https://www.hellopeter.com/gheko-ponds-and-pools. Further down in the posts you can also see negative complaints on their posts as well as on Instagram. We have reported them to consumer protection and posting our warning on all possible networks and community platforms so that they are less likely to ***** others over with their dishonesty and unethical business practices.
0 replies
60 months ago
Unethical and Shady Dealings
Belinda Da Fonseca What a disgrace that you would actually post this job and place pictures on Facebook since you have never provided us with a functional product?? A product we have paid for in FULL and probably highly overcharged. Do you have no company ethics? Oh, stupid question - As it is very apparent that you DO NOT. The first sign of a company to look out for is if they allow reviews on their FB page - if they do not - they are hiding something - Probably **** services rendered and definitely bad ratings that will no doubt come streaming in if they allowed transparency. A WARNING to all those even considering @Gheko Services - This pond that we built - was quoted for by Gheko services and paid in full by us. All they had to do was seal, put in a spout, light, and a pump. After the first visit from @Neil Gerald Kemp- he sealed the area and put in a light, spout, and pump. We had to call @Neil Gerald Kemp back to reseal as there were several areas of concern with the sealing - the light and the pump. Incredibly untidy and unprofessional execution. The pump was spitting out a few drops of water and not functioning at all like it was guaranteed to and quoted for. @Neil Gerald Kemp came back to make apparent changes and then advised that we had to wait a few days to turn on the pump to allow for drying time. We paid him in full after he guaranteed us that it was working 100%. After a few days, we turned on the pump and there was no difference. The water was not pumping any better. The pond is still leaking very badly. Our electricians advised that the electrical connection to the LED light is hazardous, not compliant, and illegal as there was no conversion for the required voltage. This leads me to believe that Gheko Sevices does not actually know what they are doing... Please do not believe what you see on their website and cover pages. These pictures are probably stollen on the internet and not an actual true reflection of the work that they have carried out themselves. At this stage, he wanted to charge us another R2000 for a new stronger pump. This after charging us an initial 13K+. For the sake of getting the job completed, we agreed to pay the additional rate for the pump. @Gheko services demanded that we first pay them before coming out to do the repair. Logically with experience of dealing with them, we said that we would settle directly after we were satisfied that we had a working pond. We said we would pay them on-site in cash after seeing the product working ourselves. They refused to come out before additional payment was settled. We made several attempts to contact them and they blocked our numbers on Whatsapp. We made contact with @Daniela S. Heinrich and she was incredibly rude and condensing on all calls and communication. Seems that they have a trend in doing this to customers as can be seen on Hello Peter https://www.hellopeter.com/gheko-services https://www.hellopeter.com/gheko-ponds-and-pools. Further down in the posts you can also see negative complaints on their posts as well as on Instagram. We have reported them to consumer protection and posting our warning on all possible networks and community platforms so that they are less likely to ***** others over with their dishonesty and unethical business practices. We have just had a quote for R6500 to repair their mess
0 replies
63 months ago
Takealot is Hopeless
We have struggled for well over a month to get back a broken ps 5 controller. Call center is a waste of time and attempts to get in touch with management even more frustrating..
0 replies
68 months ago
Bad Service
Worst service - I won’t be back Last time I put up with the horrendous service.
53 replies
68 months ago
Useless Online Ordering System
Useless Online ordering system and Assistance! In fact there is NO constructive assistance.
0 replies
101 months ago
Endless spam from unethical business
I have struggled for years on end to unsubscribe from this business. I never signed up for any email from them. They spam regularly on all my email addresses. They don’t remove my emails after asking them several times. I call the number and chat to Dean tel: ********** 132 and he acts all stupid like he doesn’t know what’s happening. I ask him to remove my mails and give them to him and he mails me even more!! You unsubscribe and it does not work it just emails you more and more all from different urls and then you have to add each one to your spam list - I have about 30 urls from the same product on my spam list and yet they keep sending more and more illegal emails - I’ve contacted php.com ********** who also Don’t assist me effectively even though these emails carry a link back to their website - I don’t get how they cannot then... if running a ethical business stop this client from using their platform or block them.
0 replies
106 months ago
Discovery Health does not care about your wellbeing
<p>I have been a discovery member for about 20 odd years now. Discovery Vitality proves to be a huge time waister and stress initiator in my life. Every vitality query seems to be a huge big fight. This despite the fact that I religiously follow all the ways to earn points for my family and keep them in track to gain full advantage. I am really tired of fighting the ridiculous system that actually does not care about your health and well being. On the 4th of April I bought a Fitbit from Clicks. I made sure before the time that I would definitely receive my maximum cash back before buying the watch at Clicks. Some time passed and I realized there was no cash back so I mailed Discovery- they got back to me..... eventually after several mails and calls of complaints- they said Clicks did not recognize the Fitbit as a vitality item on their system so they needed to load it manually. I forwarded them my slip. After this was done I waited again...again nothing. They called and assured me and I received a message from them to confirm I would receive my payout - Discovery Vitality: Thank you for your patience while we investigated your query ********** 969. Your manual Clicks cash back of R 749.75 was successfully processed and should reflect in 5 working days. Auth FSP. This message sent 13th June 2017 <br />- so I waited 5 days and then when I saw nothing reflected I went into a Clicks branch. Nothing loaded on the card. So I called customer services in store - the call took more than an hour - clicks didn't know what I was talking about - No trace whatsoever so they called Discovery while I was on the line with them - all this while my stress levels are peaking and Discovery again really doesn't care about my health or well being. After a long story the dots begin to connect or so I thought and I was told that Clicks had to manually load the amount and that it would reflect in the next click payout cycle - NOT 5 Days - anyway so I wait - I wait for the next cycle in July and then guess what??? Nothing nada no money and also no idea again as to what I am talking about because I went into Clicks again and spent 40 minutes on a call again - Clicks would not contact discovery but said they emailed the IT department and now I wait again and my stress levels are unnecessarily peaking again because of Discovery and them not caring about my well being and them not following up and not keeping a log or a blog of my long list of valid complaints - yet they take thousands from my family on a Monday monthly basis happily - our portfolio includes medical aid - car insurance- life insurance and if anyone would like to call us and promise to give us a decent service we would move Gladly as discovery does not deliver on its promises - causes me undue distress all the time and still my issue is not solved as no one will probably take ownership and I get another email saying - Thank you for your email. We are committed to helping you on your wellness journey and we will assist you within 5 working days. Bla bla bla truth is there is no COMMITMENT- certainly not to loyal clients that have always paid you on time and tried hard to lead a healthy lifestyle- right now you are the cause of my decline in my mental health - I cannot even go into all the other frustrations with Discovery as I feel exhausted now and need to rest</p>
0 replies
108 months ago
Worst Service
<p> When you take your car to Hyundai Bellville this is what it looks like when they return it to you. I have been to this branch about 4 times now and I will never set foot there again - every single time the worst service ever - the lady at the front office drives me around the bend every single time - the only decent person I have dealt with so far has been Ilse in spares (well done to you for having good people s****s) - after going there yesterday to collect my car - I was relieved somewhat as everything seemed to go smoothly and when I got home - just look how filthy dirty greasy they left my car after replacing the air vent!!! And the car was there overnight. I respect they cannot wash the outside of the car due to water restrictions but really!! Grease on my seats!!! All over the roof - the handles - The last times I have been there I was already so angry - the previous time I left the service they had failed to replace parts of my car!!! And hadn't completed the service by leaving my washer cap open and unfilled - the flap missing in action - I had to return there after telling them to come to me - again a misunderstanding with the front desk lady!! several times I didn't complain publically about the terrible and unprofessional service I received from the front desk lady due to promises to deliver my car in time to fetch my kids only to get it several hours later - this after communicating from the start about the need to have my car in time to collect my children - And the attitude - well let's not go there. Sorry this is the last straw - you people need to know how shocking your service is!!! Not only do I intend posting here - I will post post on other social media and be sure to never enter your service space again!! Sources have told me brakenfell is a whole lot better Hyundai South Africa Hyundai Hyundai Bellville Service Centre</p>
0 replies
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10 (100%)