Active since Jun 2017
10
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10 reviews24 months ago
Difficult to get any assistance at all
Extremely difficult to get a consultant to assist me. I settled my account early, I am unsure on various parts of the process. I have tried on a number of occasions to get through, I have only had one call go through to them weeks ago. Self-service is great, when it actually works or is applicable to what you need, for everything else, good luck! Try call your own call centre!
106 replies
24 months ago
Pleasantly surprised.
I've had quite a pleasant, organised experience with Global Shopper. I am quite surprised... The customs support was quite straight forward and the ladies who assisted really made this quite effortless. All the way, from the US to South Africa. For 150 lifetime membership cost through to the other costs to get it here. I'll definitely keep using it.
0 replies
25 months ago
Game Online Order
Yesterday at 5PM I got a call from your courier to make arrangements for delivery today. All I get today is a delivery failed notification 1:35PM, zero comms and no-one tried to deliver, the goods are returned to the store and they'll deliver tomorrow. I have been home all day today. It's a public holiday tomorrow, am I expected to sit around again and maybe get a delivery tomorrow with no communication again? It's the end of the day and no-one ended up coming back to me with a plan, couriers or help desk. I recommend people rather not buy online from Game, this has been pointless. 1242148373. I've just called in and asked for a refund, not on Game, I won't support in future. You need to chat to your couriers.
53 replies
53 months ago
Nespresso cares about aftersale service
Thank you. We will upgrade soon because the service was top.
0 replies
63 months ago
Friendly and helpful service.
If only the service from buying a lighter and some refill fluid from your store was offered from other stores. There are 3 different people who have been behind the counter at Table Bay Mall and all treated me as the customer as a priority. Lovely classy chain, always a pleasure and treat to pop in.
0 replies
95 months ago
Vodacom fibre - Cape Town. Line active since March, no billing
Another billing cycle ends, another month I have to phone in, get reference numbers and never get any meaningful feedback. I have battled with Vodacom since last year. In about March I finally got my fibre line activated in my complex and just haven't been billed since. What is going on??
106 replies
99 months ago
Vodacom Fibre in Cape Town - DO NOT USE VODACOM (UPDATE)
I have two reviews I have written in January. 'Sandown Cape Town Fibre Service' and 'Vodacom Fibre in Cape Town - DO NOT USE VODACOM' Both are "resolved" by Vodacom, meanwhile I still sit with no fibre, your contact at the complex is impossible to get hold of ( She was supposed to call me yesterday and now I can't get through to her) All i get through the helpline is a "we'll get back to you" when I finally call in today to cancel everything and get refunded for the amount I paid (while I've had no service after I moved units.) I have an ONT point installed and this morning the developers came to inspect what is so wrong with my unit and what "infrastructure" is missing. It all comes down to Vodacom, I have ZERO timelines and want my account cancelled ASAP and the amount refunded. There is a new service provider who will be there in the next two months and I'd rather deal with anyone else besides Vodacom. I've been waiting for a plan or a timeline since 23 November '17 when I first said I was going to move within the same complex in December 2017. I have yet to have any idea of what you are doing. Your customer service is shocking. I don't want credits for the future I want this account cancelled and the cash back. Look for all the resolved SR numbers to my name and maybe start following up on the individuals who changed it to resolved when it wasn't.
210 replies
100 months ago
Sandown Cape Town Fibre service
I have only ever got "I'll get back to you" including today again. My SR number has been marked as resolved, no one has contacted me with actual updates other than telling me I am "resolved". I have no timeline, no fibre service and am still being billed. Zero customer care, zero action via ********** or the email address link. I got a call back from the last hellopeter I wrote then nothing happened. Be warned, once you sign with Vodacom they will bill you whether you have service or not and there will be no way for you to track actions for your account or contact the people managing your fibre. No updates on credit notes for service being down since December. They are holding up my account closures at my previous banks and this is a shocking inconvenience. SR ********** 64862
630 replies
100 months ago
Vodacom Fibre in Cape Town - DO NOT USE VODACOM
I have had an SR number open since last year November regarding a move within The Sandown, Cape Town. Countless calls and mails through the Vodacom helpline has resulted in me getting promises of calls back, with nothing. In the meantime Vodacom continues to debit my account while I have no service, my account is NOT on hold. If you are in Cape Town thinking about getting fibre, STAY AWAY FROM VODACOM. Their helpline will send mails, promise to call back and get feedback from managers/schedulers but nothing else will happen. Account queries are not handled with urgency and you do not have any real avenues to complain. I understand the complex has issues with the install but the fact NOTHING is communicated to us and you are expected to just keep getting your account debited until Vodacom have a plan in place is shocking. There are other options, do not make the same mistake as me and get involved with Vodacom fibre, I have been regretting it for the past 2 months with no service, while being billed.
420 replies
104 months ago
Second Balwin experience, won't be the last
I bought my first apartment in Jhb, it was very entry level and tiny but was well run nonetheless. The profits after the first 2 or so years were enough to 'break even' after paying for the sale and the move out of Jhb. I transferred to Cape Town this year and moved to 'The Sandown'. What a well-built complex. You can clearly see that they are continually improving and once I go for a buy-to-let flat it will no doubt be through Balwin. Only because I know and am prepared for the process and I know it will go smoothly. Well done Balwin. I have friends who own at The William, Polo Fields and in Kyalami. Any initial feedback when you take ownership of the flat is handled well by GOOD staff who are well trained. (I'm staying in a friends place until my bond registers end of this year and I can take ownership) PS, Ansie from Sandown was a great help in the initial phases with my 100 questions...
61 replies
Review Distribution
5 Star
3 (30%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (60%)