TH
Thato H
Active since Jun 2017
14
Reviews
0
Industries
Reviews
14 reviews4 months ago
Best Service
I want to thank FNB Mall of Africa for the best service, yesterday I was served by Zanele, and the team; prior day, was Blessing; and I want to thank the Branch Manager, Thami for his exceptional leadership style and the warm culture he has infused into the team! FNB leads! Due to the service, I’m switching to FNB.
53 replies
4 months ago
Formal Complaint Regarding Invasive and Demeaning Treatment During Cash Withdrawal
FNB Customer Care I am logging a formal complaint regarding invasive and demeaning treatment during cash withdrawal I am writing to formally lodge a complaint regarding an extremely distressing and unacceptable experience I had at the FNB Mall of Africa branch during a visit intended for bulk cash withdrawal and account opening. On the day in question (17 December 2025), I initially approached my primary bank, ABSA, to withdraw bulk cash. Due to cash availability constraints and the fees involved, I was advised by ABSA staff to approach FNB, as they indicated FNB had more favourable fees and better cash availability. I proceeded to the FNB Mall of Africa branch, where I was assisted by a teller after taking ticket number 62. The initial interaction was professional and helpful. I clearly explained my situation and advised that I intended to withdraw R50,000. To avoid any irregular transaction flags, I further explained that I would transfer R70,000 into the account and withdraw R50,000, and that I intended to commence banking with FNB. I was referred for account opening, where I was assisted by a professional and courteous colleague. This part of the process was handled well. However, my experience deteriorated significantly once I returned to the teller area. While the teller assisting me was reasonable, a neighbouring colleague, Zanele, began questioning me in a manner that felt intrusive and disproportionate. I was asked to provide proof of source of funds, which I willingly and promptly supp**** via email. Despite this, I was then requested to open and show my ABSA banking application. Thereafter, the branch manager, Thami, became involved. He requested access to my ABSA banking app, including transaction history, and proceeded to inspect my personal banking application without my guidance or consent. I was further instructed to take a screenshot of my transfer and send it via email. At this point, I felt completely violated. I felt stripped of my dignity, exposed, and humiliated in a public banking environment. I felt naked, shamed, discriminated against, and deeply unsettled by the manner in which I was treated. The level of intrusion into my personal financial affairs, particularly as a non-customer at that stage, and without reasonable cause, was alarming. I previously worked for FNB at Bank City, and at no point during my tenure were customers subjected to such invasive and degrading treatment. This experience was not only shocking but deeply disappointing. I fully understand the importance of FICA, AML, and risk management protocols. However, there is a clear line between compliance and unwarranted invasion of privacy, and that line was crossed. I am therefore requesting: A formal investigation into the conduct of the staff involved, particularly regarding the handling of customer dignity and privacy. Clarity on FNB’s current policies regarding third-party bank app inspections and the extent to which staff are permitted to access or view a customer’s personal banking information. Corrective measures and retraining, if necessary, to ensure that no other customer is subjected to a similar experience. A formal response and apology acknowledging the emotional distress caused. No customer should leave a bank feeling violated, ashamed, or dehumanised for attempting to conduct a lawful transaction. I trust that FNB will treat this matter with the seriousness it deserves and revert with a detailed response.
53 replies
5 months ago
Afrihost CloudLinux & Node.js Installation
I am logging this complaint to express my disappointment with the level of service and communication I have received from Afrihost’s technical support team regarding the installation and activation of CloudLinux and Node.js on my WHM server. This ticket has been opened since Saturday last week, Earlier today, Afrihost confirmed via email that CloudLinux and Node.js 24.6.0 had been installed on my server. However, despite this assurance, none of the corresponding CloudLinux management features are available in WHM. Critical components such as CloudLinux Manager, LVE Manager, Node.js Selector, and related tools are completely missing, making it impossible to deploy the application I am working on. It is now clear that the information provided to me was inaccurate, as CloudLinux is not fully installed or configured on my server. This has resulted in delays, repeated back-and-forth communication, and significant inconvenience when the expectation was that the issue had been resolved. The department handling this appears to be slow to respond and has not offered a complete solution or clarification on why these features are missing, despite confirming that installation was complete. I am disappointed that I am being told the server is ready when, in reality, the required components are not accessible or functional. As a paying customer relying on Afrihost for reliable hosting and accurate technical support, I expect transparency, responsiveness, and proper resolution, especially when dealing with server-level installations. I am requesting urgent intervention from a senior engineer or manager who can ensure that CloudLinux is fully installed (including LVE and Node.js Selector) and that all features are correctly enabled for my WHM account. Clear communication and proper follow-through are essential, and I hope this matter will be handled with the seriousness it deserves.
0 replies
6 months ago
Exceptional Customer Service from Torique!
I want to thank Torique for his excellent service! He was patient and help me navigate my way around the dashboard to update my banking details; he made it look very easy; because its that easy actually, lol. Thank you, many thanks and I rate you 10/10!
53 replies
17 months ago
Kelebogile Ntulwini does not follow POPIA!!
Guys! 😳😱 Standard Bank Festival Mall 🤯 they don’t follow POPIA, I spoke to Kelebogile Ntulwini by reception to help me add other accounts. She was doing things so casually!!! Hayini guys!! I was exposed to ****mers hence I locked my account, I came to unlock it and reactivate it. She in the middle of the people open and exposes you banking app to people; while also exposing another lady’a banking app to me and everyone!!! No no no!!! Ma Ntulwini is dangerous!!! Yes i don’t care, it’s my business even if I have a negative balance on there; I’m also banked elsewhere; why show my account balance to people!! Uyanginyatsa sies!!! Standard Bank Festival Mall is not a branch to go to, avoid, avoid avoid, Ms Ntulwini! Avoid!
142 replies
19 months ago
Matrix Recent Service and Team
I am rather worried about the current team at Mix Telematrix. I have always seen the company as the best. However, the experience I have now is worrisome, So, I renewed my membership last year when I was registering a new vehicle with them; after that, I recommended my aunt to take Matrix for her new vehcile. The service was brillaint when signing up. The issue, however, is that, in the best experience I have had with them to renew and sign up a customer; they were negligent in the process. My aunt's vehcile is under my profile instead of her's. She also complained that their calls cut at that period trying to sign her up; and I therefore had to represent her. I shared all details; they sent me the forms to have her sign, which she did; but they failed to open an account for her, and instead added a new vehicle; failed to cancelled a written vehicale, which I paid for for about two to three months, without refund. This means, to date, even wen disputing; and no one heard, I with held the premiums forth months they failed to resolve the matter: I am therefore accountable for the premiums in full for both vehicles. My aunt was wronged here; which means they may split the difference to her or start the policy as fresh, instead of acknowledging that they have done wrong, and not affect any of her plausible claims. This must be resolved, because; should she need service, they must help; including help to myself. We cannot use the App, the service is down. I have not had this experience with Matrix, but wow, this time around; I am dissapointed.
53 replies
19 months ago
Clint Jacobns in the BEST!!
I want to thank FNB for the best customer care. At first, I thought otherwise; I was escalating a debit order dispute, which I had assumed would be quite clear in a way that I thought they would intervene immediately. But Clint Jacobs, upon reviewing my escalation; gave me clear advice on what must be done for me to address my query. Of course, I wasn't happy, but inspecting what he advised, and what I followed in the context of his advice to prove him wrong; I realised that indeed, that is how I should escalate my queries. This has upheld ethical practices compared to reacting to an issue without a formal review of concern with a merchant, and with the bank to observe a matter. Thanks, Clint Jacobs, transparency is what I advise across the board; even when we may fail to communicate it clearly as a customer; I belive everyone must learn to understand their service providers and follow the recommendations.
53 replies
24 months ago
National Consumer Database Sharing information *******ly
I am called over 100 times by different companies every day, literally every 10 mins there is a call. I have never given my numbers to anyone, none of those companies, and I hardly know what this NCDB is, and how the hell they maage to get my information and share it with literally every **** and tom!!!! Kanti what is POPI Act for?????
0 replies
64 months ago
Hertz is delaying refunds and reservations cannot be reached via calls.
My customer experience with Hertz was terrible. It was difficult to reach their call centre to reserve a vehicle, I then went online to reserve a vehicle. I made successful payments online to reserve a vehicle of my choice. My pick-up location was O.R. Tambo. I received terrible service experience there, and I was only advised that Hertz must do a credit check to approve the reservation. I understand that, now that I did not meet your criteria, refund my money as the consultant advised. It is Tuesday already and I still do not have my refund. I cannot reach anyone to help me get my refund. I called in today, waited for about 20 minutes before I could speak to anyone. On several occasions, I was taken from pillar to post asserting that I am being transfered to Reservations which I could not reach. I need my refund processed else I will escalate this matter to your regulators and PASA will definately know of this nature of fraud.
0 replies
94 months ago
Delayed delivery, no communication, putting business processes at RIS****
I prefer information that I can work on, to make decisions that are calculable, its 20 minutes to 1500 hours, and there is no delivery as yet. It is late, and my objective on this task is still not met. What is going on? This morning I called MTN for simcards, I thought it was going to be a hustle I would try and let slide since it was very short notice, today… but they did us proud within space of an hour this morning. We had a gentlemens agreement, I understood your position yesterday, and I was assured that between 10:30 and 1200 hours these units were scheduled for delivery. Its 14:47… I’ve volunteered to pick these units up… I volunteered this suggestion yesterday… I could foresee this… I need these units delivered already, and factual feedback to inform decision making… I called again, spoke to a manager, who promised to oversee get feedback and call me back, I am still waiting, "few minutes" is dragging. Why was I stopped from collecting those units?? Each second is creating burdensome problems I have to answer for, I am not happy at all.
53 replies
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
9 (64.28571428571429%)