Active since Jul 2017
10
Reviews
0
Industries
Reviews
10 reviews45 months ago
USELESS REPAIRER
I bought a candy washing machine fir R8000 at makro. The machine broke down within warranty period. Since July I have being trying to get an update on the repairs and no one is getting back to me. I use my hands to wash clothes in this cold jhb weather. Worst company to deal with . STAY AWAY FROM CANDY WASHINGNMACHINE AND THE REPAIRER MASTERCARE
134 replies
45 months ago
THINK TWICE BEFORE BUYING CANDY WASHINE MACHINE
I bought a candy washing machine fir R8000 at makro. The machine broke down within warranty period. Since July I have being trying to get an update on the repairs and no one is getting back to me. I use my hands to wash clothes in this cold jhb weather. Worst company to deal with . STAY AWAY FROM CANDY WASHINGNMACHINE
0 replies
54 months ago
Cell c contract not cancelling
So in March this year I called cell c stating that I want to cancel EVERYTHING that I have with cell c . I was given the amount to settle the account . The agent that I spoke to never told me that after a paid the amount I need to call back again to ensure that the contract is canceled. I paid the amount. Month end came I was then not debited. Then I thought that the cancelation was successful. After 2 month cell c tried to debit my account . I was surprised by this then I called cell c to enquire what is going on . Their rude staff told me that the contract was never called . The settlement amount that I paid covered me for 2 month . They then said that I was suppose to call after I paid the amount to ensure that the contract is canceled. I asked them to go back to listen to the recording if I was advised that I need to call back again because something that am not told I wouldn't know. If you come to my doctors office with a aproblem and I don't tell you that you still need to come back you wouldn't know. So they did tell me that indeed that person didn't tell me. Now I must suffer for your mistakes. Another lady who didn't want to listen to my closed my case saying that am ride while she was the 1 who was rude and didn't want to listen to me. Now the finally agreed to cancel the contract last weekend .Now they said that accounts department will call me to tell me how much you will refund me because it was never my fault that the contract was not canceled and I already subscribed to Fibre and moved to Vodacom for a better service. I called last week where the lady on the collection department told me that I owe the amount which I need to pay. Then from cancelation to owing . I have checked many post here on hello Peter and it seems like many people are struggling to have their contract cancelled with cell c. Why is this . Kindly check my request ASAP
53 replies
54 months ago
Very bad service
Hi. Kindly assist. I signed up for Dstv streaming. Then I called to cancel streaming and have dstv compact package only. I was advised by the agent that they can't cancel the streaming on their side . I need to download the app to cancel it on my side. Which I did cancel streaming last month. Then I received the notification for the payment. The amount was more than the agreed payment. The agen still said that streaming is showing as inactive. If which on my side shows the same. Now today when I check the outstanding amount for next month it is double the amount. Are you charging for streaming and why because it was cancelled? Please sort this out ASAP
159 replies
57 months ago
Excellent service by Sibongile Baloyi
I mistakenly made payment ob the wring account. Within few minutes of sending the proof of payment. The lady by the name of Sibongile Baloyi called meti assist me Sunday night around 21:00.she was so amazing. She explained everything to me, i was on gbe phone with hwr until she managed to resolve my issue. I really appreciate the service she gave to me. She is really dedicated to her job.
53 replies
63 months ago
Joelene Scholtz the best service consultant
Me and my family we were stuck 95km from our home. When we called discovery the phone got cut. Joelene Scholtz called us back. Sge made syre that we get assistance. This was after 23:00 at night she is really efficient, friendly and super awesome. She ensure that she contact us several times to give us update of the towing. Thank you very much joelene. You really saved us during a stressful time
56 replies
66 months ago
Very frustrating
So last week someone called me and said they want to arrange a visit with me for the nurse to come. I said no because i was in pain and i didn't knoe if the nurse will be coming the dane day or not. They also didn't tell me. Then on monday the 16th i send them an email requesting the home visit. Someone replied to my email and said that the nurse will contact me during the course of the day and come today. Today i send another email saying that no one called me as yet. Someone called me and said that they thought that i cancelled the home visit. I yold them that this was last week. I told them about the email that i send on monday. They said they didn't make any arrangements. I mean i had to wait ti the whole week and today to be told that no nurse will be coming today. Really disappointed with this service
0 replies
87 months ago
ANNUAL INCREASE ON CAPITEC FUNERAL COVER UNDERWRITTEN BY CENTRIC LIFE
Hi I took the new Capitec bank funeral cover underwritten by Centric life effective last year. Before i took the cover i asked all the relevant question with regards to claims and premium increases. i then asked at the bank what is the percentage that they will use to review my cover. i was told there is no increase at all UNLESS IF I CHANGE MY COVER AMOUNT OR ADD ANOTHER PERSON. That is the only thing that will increase my premium. I also went to Capitec bank Facebook page to confirm if this is true, still i was told that no annual increase unless i change the cover amount or add another person to my cover. i was happy with this condition i then took out the cover. Okay fine then my cover was activee then i received a policy schedule. I was shocked to see that there is a clause with regards to premiums, that premium will increase annually. i was shocked where i even went to Capitec bank so that they can clarify this for me. The consultant at the bank DIDN'T KNOW that the policy has annual increase even if i didn't change anything. so i still want clarity with this matter, does your cover INCREASE ANNUALLY EVEN IF I DIDN'T MAKE ANY CHANGES. Below is the policy wording on premium increase which is polint number 6 on your policy schedule with the heading PREMIUM. "We will review the premium, terms and benefits of the policy annually and should the monthly premium not be sufficient to maintain the policy benefits, Your premium will be increased on Your policy’s review date, subject to Us giving You at least 30 days written notice of such increase"
105 replies
98 months ago
C surance and Worldwide Advisory Services very incompetent staff
Hi guys This is the email i wrote to c surance From: Palesa Muchanga Sent: Friday, April 06, 2018 09:37 AM To: ********** Cc: ********** Subject: ********** 487084 URGENTLY Importance: High Good day Trust you are well My name is Palesa Faith Muchanga. I would like to make a new claim for the Phone Samsung Galaxy grand prime plus . I lost my phone on the 31/03/2018. Here is my story : The 1st attachment This was month later after I purchased my phone, I wanted the invoice showing how much am paying for the phone and the insurance. Okay I received the email from cell c but to my surprise the invoice didn’t have anything about the insurance that I have 2nd attachment After I saw the email I contacted cell c so that they can explain to me why I the invoice not showing that I have insurance. I then spoke to Mpho who told me that I don’t have insurance,. I was freaking out because to my knowledge I had insurance. Mpho then sent me the email in the second attachment so that I can fill it so that I can have insurance for my phone. Okay I said okay you can do that . after that call I realized that if I fill a new form it means am starting afresh, I decided not to fill in the forms 3rd attachment I then decided to go to cell c where I purchased the phone wanting answers on why the insurance was never added on my phone. They then explained to me that its not the store that add the insurance however they just send the documents to the administrator for the insurance. Nyasa Vhurandi then explained to me that he will send an email to c surance to add the insurance for me. The day that he send the email was 30 October 2017, I asked him to cc me in the email so that I can see the reply. Come 27 November 2017 I was still waiting for the feedback and that’s when I decided to reply all on that email that Nyasa send and say I still haven’t received anything. Still nothing up to date Here are my questions How came I never received any documents to show that I have insurance { according to my Fais knowledge I have to receive documents within 31 days showing that have insurance and the contact details if I need to claim, this was never done What Is your SLA with regards to adding insurance for the customer Why was my insurance added months later after I purchased my phone, Is this a way to make sure that we pay higher excess I just don’t have energy to fight , go to hello peter or ombudsman regarding this. I just want my claim to be a smooth transaction and I wont pay additional excess of R 950 for someone else error So after sending this email i received automatic reply saying i will receive correspondence within 45 hours . Then on Tuesday 10/04/2018 15:41 i called c surance wanting to know the feedback regarding the claim, guess what the claim was not loaded on their system and the consultant when i asked her why is it now loaded she said that she doesn't know, and she said she will load it now, i asked her if i dint call you for follow up was t ever gonna be loaded , she said she doesn't now, her reply was very shocking and this people are very incompetent. they didn't even bother to send me any communication so far, i am so ****ed off and i will take this matter to ombudsman . i need to know whats going on.
318 replies
107 months ago
Bring my money back
<p>so last month vodacom decided to debit my account and i posted here but no one bother to call me. this month again you decided to triple the debit again . what the **** i want this matter to be sorted out before the end of busines day today because i have other debit that needs to be paid and since you guys decided to triple my premium i want all the refunds todau. i will take this matter to the ombuds because i didnt sign for any new contract and believe me you will pay for all the stress you csused me</p>
112 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)