Active since Jul 2017
11
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11 reviews4 months ago
Pathetic service, Money gone just like that.
I wish there was a negative rating and that I came to HelloPeter before placing an order and saved myself a thousand rands. Placed an order online on the 13th December and promised 1-3 working days delivery and since the order status is been on "processing" and no communication from anyone. Tried calling, no answer. Sent mails, no one responds. My son christmas ruined just like that as he ask me everyday when is he geeting his order and I cannot answer him. I do understand that due to holidays they could be experiencing delays but communicating could go an extra mile.
0 replies
10 months ago
Absa Card Auths || Upset customer of 16yrs
After more than 2 weeks of contacting ABSA and providing what was requested to clear and refund Electricity purchase I did on the 23rd May and was unsuccessful via VodaPay app, the amount still appear as unclear on my Bank Statement. The reference number for this Case is C-53417133, that's the response I received when I sent an email more than a week ago and no update since then despite many follow up emails. Maybe it is time that I consider moving somewhere else because this actually the third time in a space of less than 5 months I am having this issue. 1. In March when I booked SAA flight to Johannesburg, I got charged double and I had to call countless time SAA and ABSA to get Merchant Letter and reversal. 2. Again, in April, after I rented a Car with Hertz. My deposit was held for almost a month and when I enquire, I had to go through the same process getting Merchant Letter. I understand the security concern and that maybe this is a new feature to try and curb ***** but the rate at which genuine issues are being address is none to zero and that leave us frustrated at times.
53 replies
12 months ago
Thanks to Ntsakisi Nelvheni for the explanation of my cover and answering all my questions
Thanks to Ntsakisi Nelvheni for the explanation of my cover and answering all my questions. Looking forward to be part of KP fam 😊
59 replies
29 months ago
Not so ayoba service from Old Mutual Protect Life Cover
Your department of Old Mutual Protect Life Cover are not of any help. Called in to request a cancellation of the future plan on my life cover on the 16th Nov and I was given a CET231131210 ref number and told within 7 to 10 days it will be cancelled. Few days later, I received an SMS saying I must submit a banking proof and quote the ref and I did respond same day. A day later I got another SMS stating that I must submit cancel form request or an email stating that I want to cancel and again same day I responded. Then 2 days later I received the same SMS again and again I responded. After a day or 2 I got another SMS asking for cancellation request form and I decided to call the department to find and that turned to be the worst day of my life from making 30 minutes to 1 hour calls without any assistance. Spoke to 4 different consultants telling me different story and mind you when you call the second time you get a different person and a different story. I remember another lady saying I wasn’t even supposed to be requested of those two documents because I am the owner of the policy and I phoned in. And I was promised that after 10 minutes it will all be sorted and Lynet was instructed to work on it and I will get an SMS/ email. And the lady said she will follow up and call me. 2 hours later, nothing happens I phoned in again to be told that I must submit the cancellation form and as I was loosing my patience I asked that lady to tell me what to write because apparently I mustn’t be on the body of the email rather a letter. And I remember write that letter with her on the call, she told me to write name and surname, ID number, Policy number and write that I request my policy to be cancelled and I must sign and put the date also. Followed that and submit the letter and I was promised that as soon as they received it, it will be cancelled immediately. At about 19:30 I phoned again, and a gentleman who assisted me stated the same thing again that I wasn’t supposed to be asked for those documents because I phoned in, only when you request cancellation via branch or email you are asked and he wanted to give me another CET ref which I refused to start from stretch and the he assured me that he was cancelling it and within 5 to 7 days it will be cancelled. So many doubts now in my mind, thinking if after following all the instructions given and still no help and every time you phoned is a different person and a different story makes me wonder if a made the right choice to be with Old Mutual. Will my loved ones even get assisted when I am no longer here or one should consider looking for a provider who stands by the T&Cs
72 replies
36 months ago
Lies about attempt to deliver my order
This is starting to annoy me now, this is actually the forth time if not more when I wait at home the whole day waiting for my delivery and for some reason no one pitch at my address and my order gets updated as “recipient wasn’t available to take delivery, so we’ll reschedule and went on to say customer requested delivery to be rescheduled” And the useless delivery contact centre with no valid reason all they do when you contact them to find out is to reschedule your order for one more day later because when I phone at 08:04 to enquire all the drivers were already out. I think I must try other online stores now, been too loyal to Takealot and it seems my loyalty isn't valued.
0 replies
36 months ago
Tommy Hilfiger South Africa Online Store ****.
Tommy Hilfiger's online store is a ****. I am a victim, placed an order on the 18th of April 2023, and on the 23rd of April 2023, my order status was still Processing, Upon investigating I just realize that I got ****med, when you look on the website address after you log in there is the extra letter "a" on the word South Africa and funny enough the website looks so legit, every other T&C on the legit one is on the **** one also, method of payments, etc. I noticed that after searching Tommy Hilfiger and another site https://www.tommyhilfigerclothing-southafrica.com/ come up at the bottom of the list and my credentials couldn't log in to this other one. Just be careful when you decide to order online.
0 replies
47 months ago
DotSure HouseHold Content Insurance
Thanks Zinzi Dambuza for the call and your well informed explanation of my policy.
134 replies
61 months ago
Disgusting Service
Disgusting service ever and their consultant with attitude. My family and I were told we were late for 5:55 from CPT to JNB. Just for us to be charged extra to change the time despite being there as earlier as 45 minutes as required. All thanks to your useless consultant Melissa and her attitude. I guess it's a money making scheme and because you don't have another choice or alternative. You are forced to pay, imagine stranded with an infant at an Airport. I just wish Comair does file for bankruptcy and get liquidated, your service is s****.
0 replies
79 months ago
Pathetic Service I Received from Hyundai Milnerton
I phoned in Hyundai Milnerton to book in my Car (i20) for 120 000km service, okay fine I was booked in for Tuesday 29-10-2019 and same time I got a confirmation message that I am booked in and I should bring in my car between 7:30 and 9:00 am. Cool fast forward on Monday I got another reminder text for my booking and on Tuesday, I send in my Car at 8:15 am. So I actually work right opposite the dealer and during lunch time I pass there with my colleagues going for lunch and to my suprise my car was still parked where I left and this was around 13:00pm. I even said to my colleague these guys aren't serious it's like my car hasn't gone into the workshop and at 14:04 I receive the call asking me that my car in going in for service now and they would want to have it overnight in order to diagnose the squcking sounds that I raised with them when I dropped my car and I said No, it can't stay overnight because I need it and I need to use it to go home. That's when the issue started, then the lady who called (can't even recall her name) said that's what we are saying we need the car overnight, and I said to her, if you can't help me and tell all the issues the same day, I will come fetch my car and book it somewhere else then she said to me that's not how they work or operate but my question still is how do you then operate if you want my car in for 2 days whilst booked in to be serviced for 1 day. Then went back to the dealer, and she told me they will do everything the same day and diagnose and let me know what's causing the sounds. She started telling me of the drive through rule that they have that I was late and that's the reason my car was left out to be serviced late. And since the past 4 years I had my car and been servicing it at Hyundai, I never heard of such. I will just book in my car and when the day arrives I send my car, never knew I need to be at the dealer at 6am to be number 1 for drive through and I would think that when they book in cars for a day. It means they know the number of the car the car work on. And what pained me most again is when I went to collect my car, all stories again. It's the clutch that is causing the squick sound and no invoice for how much is needed to replace it. And when I asked what was done on the service, the answer I got was "what we discussed in the morning" Okay fair enough, I get to my car no sign of any old filter that they claim the replaced and no copy of a document to show me what was done and that's when I missed the service I used to get from Hyundai Centurion where when I send my car for service they go extra mile to even also advice me on what I need to replace on my car. They would tell me and give me details report of examples below - 62-point check - Adjustment of hand brake -Testing of brakes - and I will even get all the old parts replaced from my vehicle. So in short, Hyundai Milnerton and your arrogant staff, I am no longer setting my feet in your dealer whether be for a car service or buying another car. The service I received was absolutely not upto what I expected and I did pay even more than what I signed for in the morning when I brought in my car for service. No adjustment of Handbrake was done on my vehicle so I still wonder what you do on your serving because no report after the service. And for now I am just praying and hoping that my car doesn't break in the next 15000km I will be driving before I find myself another dealer where I can service my car. I am Thendo Motele, brought in my Hyundai i20 for serving on the 29-10-2019
0 replies
90 months ago
NSFAS account fraud.
I received NSFAS statement on the 8th November 2018 showing that my closing balance is R4021.09 (Amount owing). To my suprise I don't understand how I am still owing that amount because I made my last payment to my NSFAS loan on the 25th January 2018. And on the 30th January 2018 the even send me my NIL balance letter and boom now in November I am owing over R4000. I tried calling them but their new number but doesn't seem to be working ( ********** 327) and tried send them email with no responses. Now stranded with no one from NSFAS willing to explain to me what is happening.
105 replies
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5 Star
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