Active since Jul 2017
18
Reviews
0
Industries
Reviews
18 reviews3 months ago
As returning clients and celebrating a special birthday, I would like to have had a higher floor, like requested, we even checked in later to get a higher room and was put in the same room that was originally allocated
As returning clients and celebrating a special birthday, I would like to have had a higher floor, like requested, we even checked in later to get a higher room and was put in the same room that was originally allocated. Even went during my stay, to ask the receptionist, and I was told it was not available. When I saw a air host got allocated a room on the 24th floor .... how does that work?
0 replies
7 months ago
No chips and packaging and gas with Fully Loaded meal
KFC Sandown I purchased 2 x Fully loaded Box meals I got the pieces I requested, but No chips No gas in the soda drink No box for the meal and this is the second time there is no packaging The chicken was not Crispy
0 replies
26 months ago
Damaged water meter cover replaced in June 2022 and still no sign of a replaced water meter cover
Good day, This water meter was replaced in June 2022, 1year and 8minths later and the damaged water meter cover has not been replaced. Numerous service requests done and everytime the request gets closed and nothing done. I even obtained the contractor Jason from JSB construction and the excuse is that they dont have stock of the covers. This is really poor service.
0 replies
29 months ago
Blacklisting due to non payment, but debit order did go off.
After one non payment at the end of the month, andnyet the debit order did go off the next month, yett still in arrears. I emailed them and yett no reply after 20 days from accounts department. Poor service.
71 replies
39 months ago
DONT BUY RENAULT - NO SERVICE PARTS in South Africa
How does Renault expect people to buy cars, and there is not even brake pads available in the country, a normal consumable product. No Feedback from Service advisors
0 replies
39 months ago
DONT BUY RENAULT - NO SERVICE PARTS in South Africa
How does Renault expect people to buy cars, and there is not even brake pads available in the country, a normal consumable product.
0 replies
42 months ago
88 calls later in 30 days and yet not taken off system
After many attemps off telling the people not to call me.as i am Bennie and not Seipato M..... I am a White male and you are looking for a African Female. Total opposite, telling me that the supervisor is doing to call me..... and still waiting for the supervisor to call me. Really......
133 replies
48 months ago
Stuggling to Authorise debit order
Poor customer service, trying to get a debit order redone on an new line on the 31050 sms system, not working and called 1946 and consultant could not 1st of all verify me, system not working, called me back and said i need to contact 1946, where that was the number i beed to contacted in the first place
134 replies
54 months ago
Poor sales service
Hi there sales manager I wish to bring this to your attention. I applied for an additional line for my inlaws in a newly purchased property that was tenanted before. I new they had fiber before through Octotel. The ONT box was left in the property which was supposed to streamline the process. I ordered the service online, put all the details off the complex and unit number in. Bymistake i selected without a router, not to worry, called them to change it, so had to go through the process, in cancelling the line and the making a new order, while on the the phone with the consultant, they selected the address as i told them. They asked me for the ONT number, that was not on the ONT box to confirm, I offered to give serial number, but was not needed, but the consultant confirmed that she got the correct one. This was Thursday last week. She told me that it was going to take 48 for the ISP switch as the previous tenants was with Supersonic. I then kept receiving smses to confirm that the line needed to be canceled with the previous ISP. I then asked the agent to confirm it the line was canceled, by they then did confirm. Still receiving this smsses, I called again after a few times, speaking to a few consultants, they wanted the canceled ref, by what i then emailed in yesterday. Before 5pm yesterday i called again, where they escalated the matter on the portal. I could not understand as this was supposed to be a smooth ride getting the line activated. So called again today, to follow-up again, by now i am super irritated not happy with the service. The admin sales consultant kept referring to the 72hours escalation period. This was around 12 noon today but Amanda promised to give me a call back by 4pm so never received a call back, i then proceeded to call in again, could not speak to her, but the consultant kept referring to the 72hour clause. I then asked can i call octotel direct. She then confirmed i could, but i also asked for her manager to give me a call to resolve the matter. I called Octotel and they asked me for the serial number off the ONT box. I gave it to Sineliwa who confirmed that they where trying to do the ISP switch on another unit in the complex. He then gave me the ONT number and cancelled the order, i then called back to Mweb Sales Admin, who created the new order and gave me the new order number, but which i then i then called Octotel again to link the order number with my box and make it active and then I called mweb to get my Pppoe username and password. Whom they smsed to me and not ending the call properly. I received the router today also so technically i wanted to use a backup router to get while the router arrive. But it arrived before the line could be active so i used the delivered router. I just feel that your staff is no proactive in getting sales through. As something that I found out between 4 and 5 today, from not having a line to having a active line. I don't feel they are performing to what is expected from them. Trust you will put a system in place that this will not happen to other clients. Yours truly Francois B van Niekerk 076 933 0218
0 replies
54 months ago
Poor Sales service
Hi there Sales Manager I wish to bring this to your attention. I applied for an additional line for my inlaws in a newly purchased property that was tenanted before. I new they had fiber before through Octotel. The ONT box was left in the property which was supposed to streamline the process. I ordered the service online, put all the details off the complex and unit number in. Bymistake i selected without a router, not to worry, called them to change it, so had to go through the process, in cancelling the line and the making a new order, while on the the phone with the consultant, they selected the address as i told them. They asked me for the ONT number, that was not on the ONT box to confirm, I offered to give serial number, but was not needed, but the consultant confirmed that she got the correct one. This was Thursday last week. She told me that it was going to take 48 for the ISP switch as the previous tenants was with Supersonic. I then kept receiving smses to confirm that the line needed to be canceled with the previous ISP. I then asked the agent to confirm it the line was canceled, by they then did confirm. Still receiving this smsses, I called again after a few times, speaking to a few consultants, they wanted the canceled ref, by what i then emailed in yesterday. Before 5pm yesterday i called again, where they escalated the matter on the portal. I could not understand as this was supposed to be a smooth ride getting the line activated. So called again today, to follow-up again, by now i am super irritated not happy with the service. The admin sales consultant kept referring to the 72hours escalation period. This was around 12 noon today but Amanda promised to give me a call back by 4pm so never received a call back, i then proceeded to call in again, could not speak to her, but the consultant kept referring to the 72hour clause. I then asked can i call octotel direct. She then confirmed i could, but i also asked for her manager to give me a call to resolve the matter. I called Octotel and they asked me for the serial number off the ONT box. I gave it to Sineliwa who confirmed that they where trying to do the ISP switch on another unit in the complex. He then gave me the ONT number and cancelled the order, i then called back to Mweb Sales Admin, who created the new order and gave me the new order number, but which i then i then called Octotel again to link the order number with my box and make it active and then I called mweb to get my Pppoe username and password. Whom they smsed to me and not ending the call properly. I received the router today also so technically i wanted to use a backup router to get while the router arrive. But it arrived before the line could be active so i used the delivered router. I just feel that your staff is no proactive in getting sales through. As something that I found out between 4 and 5 today, from not having a line to having a active line. I don't feel they are performing to what is expected from them. Trust you will put a system in place that this will not happen to other clients. Yours truly Francois B van Niekerk 076 933 0218
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
2 (11.11111111111111%)
2 Star
0 (0%)
1 Star
16 (88.88888888888889%)