Active since Aug 2017
8
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8 reviews8 months ago
Frustrations
OMG, I'm actually considering legal action against these guys! (NuDebt Debit Management.. kindly nominated by yours truly.) I can not handle the ongoing text messages and emails, every single day, threatening me! I have paid for a TV license for 5 years longer than I should have - just easier to pay the small amount than fight to get it cancelled. Even with proof of past emails, trying to get this done. I've now signed an affidavit - and both parties have acknowledged this document. But they keep coming at me, it really stuffs with your mental state after a while! Esp given I've followed instructions, paid on time in the past, single mom, with anxiety as it is. They make my blood boil, man! It's obviously computer-generated messages, or a ****, but it needs to stop! Same review going out about TV License. PS, do people even still pay their TV licenses - is this why I'm being hammered so hard because I'm a small number of people that do?
0 replies
8 months ago
Anxiety spike!
OMG, I'm actually considering legal action against these guys! I can not handle the ongoing text messages and emails, every single day, threatening me! I have paid for a TV license for 5 years longer than I should have - just easier to pay the small amount than fight to get it cancelled. Even with proof of past emails, trying to get this done. I've now signed an affidavit - and both parties have acknowledged this document. But they keep coming at me, it really stuffs with your mental state after a while! Esp given I've followed instructions, paid on time in the past, single mom, with anxiety as it is. They make my blood boil, man! It's obviously computer-generated messages, or a ****, but it needs to stop! Same review going out about TV License.
0 replies
12 months ago
Carjet is a dud!
Please do not even consider using this company - they keep taking money from my account - you can not get in touch with them - they have removed any contact numbers. You can see from other reviewers how bad it it.
0 replies
14 months ago
From Enthusiastic Joiner to Dissatisfied Customer
I am writing to formally escalate my complaint regarding my membership, which I joined in September 2024 and cancelled in November 2024 due to ongoing stress and anxiety caused by the membership. My concerns are as follows: Booking System Issues: The current booking system allows individuals to book classes online and then not show up, which forces me to arrive 15 minutes early to get on the cancellation list. This is further complicated by shared parking with an office block, leading to additional waiting time and parking fees beyond the 90 minutes of free parking provided. Limited Class Duration: The 45-minute class duration does not allow me sufficient time for a complete workout, including swimming and showering. Unresolved Complaints: Despite explaining my complaints and the reasons for my cancellation multiple times, I have received no response or resolution from Virgin Active. Additionally, I have been charged R1300 for January and February 2025 after my cancellation. Given these issues, I believe there has been a misrepresentation of the membership terms, and I request the cancellation fee of R2880 to be waived. While I would only be too pleased to pay for the time I used the facilities, I do not appreciate the effort and time wasted on my side in trying to explain my issue, over and over, so based on that I also seek reimbur*****t for the amounts charged post-cancellation. Source: the Consumer Protection Act (CPA) of South Africa. The CPA protects consumers against unfair marketing and business practices, including misrepresentation, and Virgin Active failed to disclose important information about the booking system and parking issues. I considered this a breach of the contract. I would also like to request call logs, and the recordings, from when head office Virgin Active has contacted me since my request to cancel last year. This acts as evidence in this case. I look forward to a prompt and satisfactory resolution. THEIR ESCALATIONS RESPONSE - I'M REALLY UNSURE WHETHER TO LAUGH OR CRY? Please be advised that in order to cancel your membership, we require 20 business days' notice, along with a cancellation fee, which is an upfront payment if you are still within your commitment period. Regarding class popularity, please note that the business is not liable for this. Our terms clearly state that classes operate on a first-come, first-served basis. To ensure fair access, the booking process was updated in November of last year, where timeslots for the following week open 60 minutes after a specific class. Additionally, our website and app indicate that the business reserves the right to make changes to these processes at any time, and such changes do not constitute misrepresentation. Please be reminded that our membership agreements do not include free parking. Your membership has been cancelled for the 14th of March, and a cancellation fee of R2880, along with arrears of R2550, is payable to Virgin Active. No once, since last year, has ever bothered to reach out, other than their accounts department to ask for money, and I've repeated my story over and over... I can't believe I'm still here on this...
0 replies
16 months ago
Old Mutual over charging services
I had a policy with them over a number of years, in 2022 I withdrew a portion - instead of them realigning the associated charges with the investments I had remaining in my account - they continued to charge me the highest value, ie. as if they were doing daily trades on my account.. when all that was left was investments that did not require any management. I withdrew the balance recently and my charges were over 20%!!! But now when you try to get in contact to have this reviewed there is a website form, an email address, and there's the direct contact number u call and select options... nothing has worked! I am so frustrated and annoyed right now! Especially given I was introduced by a personal friend - a pity as the "mates rates" are more expensive then if I went direct. I am stunned, sad, furious and disappointed in this service from old Mutual - and I will never invest with them again.
56 replies
40 months ago
Standard home insurance completely sucks!
I have to complain again.. it's been almost a year and I've not received my insurance claim - which has been signed and sealed and returned to the bank with my bank account details. It's absolutely shocking that no one is manning the relevant inboxes - so you have no way of communicating. I have paid for builders to come in and sort the flooded areas of my property - it's got to a stage where I can't even pay my mortgage and my credit rating is being affected - by the same damn organisation!! How is this even possible? I'm a single mother, looking after my brother and mother. And I'm an NGO.
132 replies
51 months ago
Standard Bank service level
I have tried contacting 3 different departments within Standard Bank and I'm not receiving any response, what so ever. 1. Home loan: My home loan is sitting at 9% (prime is 7% less) I've requested a review - not once has someone followed up, even after I've submitted a complaint. 2. Car Insurance: I have a scam car accident claim against my name via OutSurance - I've asked Standard Bank for support and guidance (as I now have a sumons against my name!) but I receive no follow up. 3. Building Insurance: The last is a buildings claim - a municipal pipe burst and part of my property flooded. The assessors were out within hours - but the follow up final report - I am not able to get anything out of them. 4. Will Department: my mother is not able to get hold of anyone within this department and urgently wants to update her will. I've emailed every email address available to me - I've sat on hold for ages with no answer - I don't know what to do anymore.
53 replies
106 months ago
Mis-sold package
<p>I walked into the Vodacom shop at Windermere in Durban to upgraded my mobile phone contract 31st July 2017. There were system loading delays.. there were walk in customers.. there were discussions around various packages.. I walked in knowing exactly what I wanted, and how much time I needed to achieve this in.. 2 hours later I walked out being extremely late for a school pick up.. and having taken on a completely inappropriate contract.</p> <p> </p> <p>My partner had spent time going through the various packages before hand. I run my business using phone, so call time is high. I have unlimited wifi at home, so data low.. yet I was talked into a package that only offered 50 minutes with 2GB of data - oh and renewing an old data only SIM contract - so I now own a router as well?!?! (I know nothing about the SIM only contract that's sitting under my name, but that's being dealt with separately - I'm being charged for a random INACTIVE number?!)</p> <p> </p> <p>The following day I contacted them to say I don't get it, and this just won't work - please help me. The following day I returned to the shop. They said they could change the package - yet an hour later I lost my cool! Even the manager got involved saying she overheard the conversation between me and the consultant that day and that "You had 2 hours - how could you not know what you were getting", and "you should probably return when you're in a better mood." </p> <p>My response " "I am the customer here. You are the store manager. I have come in asking for help. I've been told its not a problem. So are you going to work with me or against me? Please don't make excuses for the slow working, almost non existent system working, walk in customers, and ongoing discussions around 2 very distinctive packages - where you should have stepped in to assist if you were so aware of it." All the while my 8 year old is with me...</p> <p> </p> <p>The consultants arguments are summaried up as follows :</p> <p>What about signal and making calls - the router is your signal! And you will never find yourself in areas with no signal - in fact I have clients who hike and they come is specifially for routers, there's no problem there. </p> <p>I don't want a second 'thing' to carry around - what's one more item, the router is small, turn it on and put it in your bag. I don't even know what a router is, never mind use it!</p> <p>And when I want to make contact with people who don't have Whatsapp or no mobile at all - then you can use skype.. but everyone has Whatsapp anyway, you'll be fine!</p> <p>I don't want 2 contracts - but this is a good deal so it's worth it.</p> <p> </p> <p>She was pointing to a uChoose R219.95 per month contract - then why now am I paying R500 per month? She said "yes, but with everything added ontop of it.." ???</p> <p> </p> <p>They won't reverse the sale. The customer care manage has been in touch with them to try and assist and they are not willing to. Consumer rights - 7 days - I did this. They want me to buy them out - R9000. Is this even legal to force me to do this?? I was silly to sign - but I was also mis-sold a package, and even when I challenged the suitability of it, and asked her to look at my current package compared to what she was suggesting.</p>
61 replies
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1 Star
8 (100%)