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Active since Sep 2017
7
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7 reviews1 month ago
Poor service at Cresta Mall
I hate that I have to do this every time I have a service request. This is not the first time I experience this and it’s safe to say your staff at Game Cresta Mall don’t have regard for their customers nor do they understand the inconvenience they cause when they don’t do their jobs. I went to the mall to request a service for my dishwasher on the 28th April 2026 around 4pm. I was assisted by a gentleman and a lady who made a copy of my receipt so they could log a service with Hisense. I was told that because Hisense staff is almost knocking off, they will log it the following morning and I would get an email with a reference number and be contacted. Today is the 7th May 2026 and I’m still waiting for someone to do their job while I have the inconvenience of not having a functional dishwasher. What needs to happen for Game as a brand to hold its staff accountable? And I’m expected to drive to the mall again for them to give me an attitude and do their jobs? It’s not okay how you do business and disrespect your clients. Please rectify this. Thank you, Tinah tinah2013a@gmail.com
1 reply
2 months ago
Zero customer support and queries don't get resolved
Hi Payflex team, This is the second time that I have to raise a concern with Payflex regarding payment. I have 2 other similar arrangements with their competitors but I have this problem with them only and it seems nothing was addressed from previous query. 1. I tried to make payment on my instalment multiple times before it became overdue until the card got blocked. 2. I've loaded 2 cards on my profile already and with this one being blocked as well, I have no any other card to add and it's honestly becoming a security concern that I have to disclose my multiple bank card details just so I can make up for their system shortfall. 3. They are charging me interest yet again, despite the fact that THEIR SYSTEM has shortfalls that they are not addressing. 4. Please do an audit of everything that transpired with this last payment I need to do, and reverse the wrongful interest/penalty you're subjecting me to even though your system is the problem. There is no longer means to reach their email support, I logged requests for this to be addressed on their app several times and I keep getting automated response to load a card. You can't remove customer support from your business model and not attend to your system failures. The relationship is mutually beneficial but they're treating it as though I have to do the heavy lift else be punished, that's not how you do business.
0 replies
6 months ago
Game Cresta - Ongoing Failure to Process Dishwasher Repair Request
Hi Hello Peter, Game Cresta, I’ve been for the past 9 days trying to log a service call for my dishwasher and still being passed around by Game Cresta staff. 1. I initially came to the store on the 19th Nov, a tough guy (I forgot his name) by the appliances made copies and told me to expect a call from Hisense within 48hrs. Days later when I followed up with Hisense there was no service logged and was told to go back to the store. 2. I went back on the 26th Nov, Daniel said he would log it the following day and give me a job number as it was almost closing time. 3. It’s the 28th today and I still have not received a call from your store nor from Hisense which says you still haven’t logged the service and I’m still waiting for my machine to be fixed. 4. I’m trying to be very polite and understanding but it’s f%%# frustrating for you to think I should still use my resources to come to your store because your staff is *********** and don’t take customers seriously. Attend to my query or I’ll take this further! You just can’t be this *********** and inconsiderate for a big brand like yours. Call your people to order and do your jobs please.
1 reply
27 months ago
Rain Network Unpleasant Service
I signed up for Rain's month to month subscription end of August 2022, the services were activated 2nd September 2022. I sent numerous service requests as I struggled with connectivity and there was no assistance. On the 11th November 2022 I asked that they cancel the subscription as I couldn't use it and again no response. The app/website portal, was absolutely useless for the cancellation as well. I have now been informed that I owe R2880 for services I couldn't even use and despite the fact that I submitted my cancellation and returned their device. I need an explanation on how you derived the amount owed and why you have a Nu Debt bulldozing me into paying an amount I do not accept nor have knowledge of. I have not even received a validation letter from either of you on the matter to this day.
6 replies
27 months ago
Unprofessional and Non Responsive
I have experienced harrassment from Nu Debt on a matter I have do not have knowledge of. They send me generic emails everyday with threats and do not even bother responding to emails I send to enquire about their collection mandate.
0 replies
60 months ago
Vodacom Fibre is Sh*t
My Fibre has been down for the past 4 days now, from 22nd June. I've been calling several times and I still don't know why the line is down. SR210622_744927. At this point I'm tired of calling in for troubleshooting that has failed numerous times. Vodacom is really messing with my livelihood, I'm working from home and had to incur additional costs to improvise for data. This is really unacceptable and I can't even get out of the contract as I still have to pay next month for this ****py month. Their service interruptions of late are an inconvenience, we don't only use internet for fun.
4 replies
107 months ago
Endangering Lives
He cut in front of me with speed (from the pavement rushing somewhere I assume) when I had right of way on Beyers Naude & Ysterhout road. He didn't even stop to check if we were okay.
0 replies
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1 Star
7 (100%)