AR
Amanda R
Active since Sep 2017
31
Reviews
0
Industries
Reviews
31 reviews17 months ago
Great Service from Postnet Fairlands
Excellent service from Postnet Fairlands. When a parcel I sent from Postnet Fairlands ended up in Outshorn instead of George, they sorted out the issue quickly and efficiently. The ladies in this branch are always friendly and helpful and I was very impressed at how quickly the issue was sorted. It's always a pleasure to use Postnet to Postnet Couriers.
0 replies
17 months ago
Great Customer Service at Absolute Pets
I was very impressed by Mercia at Absolute Pets Cresta. I was looking for Feliway spray to hopefully stop a rogue cat from spraying in my house. There was no stock at the Cresta branch, but Mercia patiently checked the computer and rang a few other branches, finding it at one branch and asking it to hold on to it for me. Her help saved me a lot of driving around and while the feliway isn't really working the way I hoped, the service from Absolute Pets was excellent.
0 replies
23 months ago
If You Have a Burst Geyser Call Eco Pro Plumbing - A Great Experience.
An excellent experience from Charles and his team. My burst geyser was replaced quickly and professionally, no mess left behind. An excellent experience.
0 replies
25 months ago
Shocking Service from Nedbank, Actually No Service At All
In February I received an SMS telling me that my new debit card would be delivered to the Randburg branch, which is 20kms from my home. I contacted them and asked for it to be delivered to a closer branch. Yesterday I realised a month later that I did not have my debit card so contacted them again. It is still at Randburg and if they want me to deliver it to a closer branch it will cost me R150. I told them to keep the card and I will be moving banks. Shocking service, why they would choose Randburg for delivery I don't know, but I am not paying for their incompetence.
0 replies
30 months ago
Mary, a friendly face at Pick n Pay Cresta
Excellent service from Mary at Cresta PnP. Often I feel guilty interrupting staff chatting at the tills when I go shopping, but Mary was awesome, friendly, excellent customer service. I will definitely shop at Cresta PnP more often
130 replies
30 months ago
Beware of Paying for Items with Combination of Cash & Discovery Miles, it might trip you up if you need a refund.
I made the mistake of buying an item from Takealot for R8300 using a combination of cash and discovery miles. After many issues with the item I was issued a credit and when I tried to cash out that credit I was told that I needed permission from Discovery Bank due to me using a combination of cash and miles. Two months later, no refund and no email from Discovery telling my why. Shocking service. So glad I bank with Nedbank.
131 replies
31 months ago
Discovery Bank: Refund Nightmare
Last year I bought a product from Takealot and had a number of issues with it. A one point Takealot had the device for 41 days before returning it with the recharge cable missing. Eventually they took it back and gave me a credit for the item. When I tried to turn the credit into a refund, I was told I could not as the refund was blocked by Discovery Miles a subsidiary of Discovery Bank. I contacted Discovery and was told that the issue was that I paid with a combination of miles and cash. The product was R8299. Never was I told that if I bought something with a combination of miles and cash a refund would be a problem. Now I cannot close my account with Takealot as I have a credit of R8299 due to Discovery Miles not approving the refund and due to the bad experience on Takealot I won't use them again.
131 replies
36 months ago
Takealot Illogical Return Policy
I bought a Gizzu Portable Power Station last year mainly to watch tv during load shedding. I paid R8200 for this device, it worked on the tv for about 4 months but could still power my laptop and a light, but not the tv during loadshedding. I returned the item for repair and it took 41 days before it was returned with the wrong chargers. In the meantime I had to spend another R4k on a small back up device to cover me during the 41 days it was away as there are no loan devices available during the repair period. The Gizzu was returned with the wrong chargers, it still does not work on the tv, but with stage 6 for the last few weeks it is useful as it can power my laptop, wifi and a light. An extremely expensive laptop charger, I do feel ********** that the GIzzu will not work on the tv even though that is why I bought it, but it supports my laptop and wifi, but I do need the correct charger. When I asked Takelot to deliver the correct charger and take away the ones delivered (I am currently using my laptop power pack with one of the charger ends to charge the Gizzu) I was told to log a return. Surely there is a way to get the correct charger from the supplier, deliver it and pick up the odd chargers that came with the device? Where is the logic and customer service ?
0 replies
69 months ago
Momentum Short Term Insurance, Excellent Service, Excellent Price
Excellent service from Sashen Moodley of Momentum insurance. He makes shopping for something boring like insurance a pleasure.
53 replies
69 months ago
Dial Direct, Incompetent or Just Another way to Delay a Payment? Will I ever know the truth or ever be paid out?
Dial Direct. Incompetent or a Plan to Delay Payment On Saturday 25 July my car was stolen. I rang Dial Direct, my insurer and was told to call back on Monday. No "are you ok", let me take your name and number and someone will call you on Monday, just go to the police, get a case number and call back on Monday. The next day I downloaded the app and submitted a claim. Not hearing anything on the Monday, I called Dial Direct, they could not find my claim. I still don't what happened to my claim on their app, but hopefully they are reviewing the functionality of the app. I resubmitted the claim telephonically and had to called back the following day to have the car hire sorted out and collected a hire car on the Wednesday. I got the hire car 5 days after the incident. Is this standard? Having never had a car stolen I don't know. I was told to deregister my vehicle. My documents and log book were in the car when it was stolen so after my first visit to the traffic department I was told they could not give me an original copy of my car enatis document, they would only be issued in level 1 so to get an affadavit which I did. On my second visit there was a covid scare so I could not deregister my vehicle. Charles from Dial Direct told me to bring all of the documents to their offices for the attention of Carol Swartz, including change of ownership papers and keys and they would help me. I did so. When I called on Friday to get an update, no-one knew anything about me dropping off the documents. So what happened in the four days between me dropping off the documents, which I confirmed with an email to Charles. Don't teams communicate with each other? When I called on Friday no-one knew anything and today I was told the documents would be returned for me to proceed with. This has been a nightmare from Day 1 and I think this is all to stop them paying me out or at least delaying the payment. No company can be this bad by accident, surely this is by design to delay payment or just to be contrary. One thing I know for sure is that even if I have to pay double, I will not be using Dial Direct or any Telesure brand again. I am just about to renew my car hire, at my own expense, as I have no idea what is happening with my claim.
53 replies
Review Distribution
5 Star
6 (19.35483870967742%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.225806451612903%)
1 Star
24 (77.41935483870968%)