Active since Jul 2011
35
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35 reviews3 months ago
This issue with Lewis Store Malmesbury has now escalated further.
This issue with Lewis Store Malmesbury has now escalated further. After my initial complaint, customer care confirmed that a bed with a maximum capacity of 150kg per person would be delivered, which would resolve the issue. Today, delivery arrived with a bed that only supports 100kg per person, which I refused to accept, as this is still not what was promised and is not suitable for my needs. I immediately contacted the store and asked to speak to the store manager, Gino Petersen. The staff member who answered said she was putting me through, then returned to ask who was calling. After I identified myself, she hesitated and said he was “busy with a consultation.” I clearly explained that the matter was urgent and that he needed to be informed. I was placed on hold for over 5 minutes, after which I ended the call. No call-back was made. To summarise: * I purchased a bed on 25 November 2025 for 120kg per person I received a 70kg per person bed I was later promised a 150kg per person replacement I was then sent a 100kg per person bed instead The store manager is now unreachable and unresponsive This is no longer just a stock issue — it is poor communication, broken promises, and avoidance. I have made every reasonable effort to resolve this matter, yet the problem continues due to Lewis Malmesbury’s failure to take accountability. At this point, the Lewis Malmesbury branch has demonstrated an inability or unwillingness to resolve this issue, despite multiple opportunities to do so. I am therefore requesting that Lewis Head Office / Customer Care please step in to assist. I would appreciate clear written communication confirming the next steps and a realistic timeline for resolution. I am simply asking for delivery of the correct bed (minimum 120kg–150kg per person) as promised, or a full refund, and hope this can be resolved amicably and without further delay.
56 replies
4 months ago
Lewis Malmesbury delivered the wrong spec bed and then stalled for weeks
I’m extremely disappointed with the service from Lewis Store Malmesbury. On 25 November 2025, I went into the store to buy a double bed and specifically requested a bed that can handle 120kg per person. I paid for the bed and was told it would be delivered the same day. The next day, the store called to say they didn’t have the exact bed in stock, but offered an alternative brand and assured me it had the same specifications. I accepted this based on their advice. However, about 3 weeks later, I discovered the bed delivered is not the same spec at all. The bed I received has a maximum weight of 70kg per person, which is completely different to what I requested and paid for (120kg per person). I contacted the store and spoke to the branch manager, Dino Petersen. He checked with the sales assistant who helped me and confirmed that I did request the 120kg-per-person spec. After that, I spent two weeks calling almost daily, and he repeatedly promised to call me back — but no call-backs came. Instead, I kept getting excuses: waiting for the area manager, then saying they need to check with the bed company sales rep about an exchange and what would happen to the incorrectly delivered bed. To be clear: this is not the bed company’s fault — the issue is that Lewis delivered a bed with incorrect specifications after assuring me it matched what I ordered**. To make matters worse, during one call I overheard the manager speaking to staff (it sounded like he thought the call was muted), reprimanding them for “doing their own thing” and saying he ends up dealing with angry customers and doesn’t know what to say to me now. What I want: 1. Immediate exchange for the correct double bed that supports 120kg per person, OR a full refund 2. Collection of the incorrect bed at no cost to me. 3. A written confirmation of the resolution and timeline. Based on the lack of accountability and poor communication, I cannot recommend this branch.
56 replies
4 months ago
HiFi Corp / Connect Finance credit application failure: repeated resubmissions, wasted travel costs, no accountability or escalation
I am lodging this complaint regarding HiFi Corp (Home Tech Sleep) and the Connect Finance credit application process. Since 14 December 2025, this has been handled with unacceptable incompetence, poor communication, and no ownership—resulting in repeated submissions of the same documents, unnecessary travel, and no final outcome. This matter has reached the point where I believe HiFi Corp’s process is operationally defective and unfair to customers, particularly where the customer is forced to repeatedly fix internal tracking and administration failures. Detailed timeline (with dates) 14 Dec 2025 – Online application I completed an online Connect Finance application via the HiFi Corp website. I only received a confirmation email telling me to call 0860 459 459, which did not result in any resolution. When I eventually reached Connect Finance, they advised they had no record of my application and told me to go into a store—making the “apply online” option misleading and ineffective. 16 Dec 2025 – Connect Finance email I received an email from Tlhokane Mabela stating my application was not processed and had been re-submitted, and that the outcome would be sent via SMS. No SMS or update was ever received. 17 Dec 2025 – Canal Walk store visit I visited Canal Walk HiFi Corp (Home Tech Sleep). Consultant Jude checked and confirmed there was no application on record. I therefore completed an in-store application and submitted all required documents. 20 Dec 2025 – Return trip due to store processing error I was contacted and told to return because my ID had not been scanned/copied, and that my certified copy was allegedly not valid. This required another trip from Malmesbury, costing approximately R150 in petrol, purely due to internal handling errors. I again provided the requested bank statement and was told that my salary amount must be highlighted—even though it is clearly marked as salary. 22 Dec 2025 – Call centre conduct and incorrect instruction I contacted Connect Finance and was told I must return to the store and redo the entire application again. An agent disconnected the call when I requested a manager. I later spoke to Lerato (Manager) who was reasonable and attempted to assist, but the matter remained unresolved. 22 Dec 2025 – HiFi Corp support ticket I logged a support ticket with HiFi Corp via Facebook Messenger: #9000465437. I was told “Senior Management will assist.” 23 Dec 2025 – No senior management contact / repeated resubmission request By 10:00 on 23 Dec, no senior manager had called. Later, it became apparent the matter had not been properly handed over. I spoke to Andile in-store (who was helpful and called me back), but I was then told my application and bank statements need to be submitted again (likely for the third time) because the reference number “is not the same.” This is an internal system/process failure—my salary is clearly reflected on the bank statements already provided. Why this complaint is serious The online system appears to generate confirmations without proper application tracking. Store staff failed to correctly process and retain documents, requiring repeated submissions. I incurred direct costs and wasted time due to mistakes that were not mine. Escalations were promised (“Senior Management to assist”) but not actioned. I have still received no final outcome, only repeated instructions to restart the process. I app**** through HiFi Corp, therefore HiFi Corp must take responsibility to manage the process end-to-end with its credit partner. It is unreasonable to place the burden on the customer to chase the finance provider and resolve internal reference and submission issues. Resolution required Written confirmation of whether a valid application exists, including the correct reference number. A final decision/outcome communicated to me immediately (approval/decline) or a single final request list—no further “redo the application” cycles. A clear written explanation of what went wrong and how HiFi Corp will prevent this from happening to other customers. Consideration of compensation for wasted travel costs caused by avoidable process errors. I request urgent intervention and a written response. Adenaan 079 162 2093
0 replies
4 months ago
HiFi Corp / Connect Finance credit application failure: repeated resubmissions, wasted travel costs, no accountability or escalation
I am lodging this complaint regarding HiFi Corp (Home Tech Sleep) and the Connect Finance credit application process. Since 14 December 2025, this has been handled with unacceptable incompetence, poor communication, and no ownership—resulting in repeated submissions of the same documents, unnecessary travel, and no final outcome. This matter has reached the point where I believe HiFi Corp’s process is operationally defective and unfair to customers, particularly where the customer is forced to repeatedly fix internal tracking and administration failures. Detailed timeline (with dates) 14 Dec 2025 – Online application I completed an online Connect Finance application via the HiFi Corp website. I only received a confirmation email telling me to call 0860 459 459, which did not result in any resolution. When I eventually reached Connect Finance, they advised they had no record of my application and told me to go into a store—making the “apply online” option misleading and ineffective. 16 Dec 2025 – Connect Finance email I received an email from Tlhokane Mabela stating my application was not processed and had been re-submitted, and that the outcome would be sent via SMS. No SMS or update was ever received. 17 Dec 2025 – Canal Walk store visit I visited Canal Walk HiFi Corp (Home Tech Sleep). Consultant Jude checked and confirmed there was no application on record. I therefore completed an in-store application and submitted all required documents. 20 Dec 2025 – Return trip due to store processing error I was contacted and told to return because my ID had not been scanned/copied, and that my certified copy was allegedly not valid. This required another trip from Malmesbury, costing approximately R150 in petrol, purely due to internal handling errors. I again provided the requested bank statement and was told that my salary amount must be highlighted—even though it is clearly marked as salary. 22 Dec 2025 – Call centre conduct and incorrect instruction I contacted Connect Finance and was told I must return to the store and redo the entire application again. An agent disconnected the call when I requested a manager. I later spoke to Lerato (Manager) who was reasonable and attempted to assist, but the matter remained unresolved. 22 Dec 2025 – HiFi Corp support ticket I logged a support ticket with HiFi Corp via Facebook Messenger: #9000465437. I was told “Senior Management will assist.” 23 Dec 2025 – No senior management contact / repeated resubmission request By 10:00 on 23 Dec, no senior manager had called. Later, it became apparent the matter had not been properly handed over. I spoke to Andile in-store (who was helpful and called me back), but I was then told my application and bank statements need to be submitted again (likely for the third time) because the reference number “is not the same.” This is an internal system/process failure—my salary is clearly reflected on the bank statements already provided. Why this complaint is serious The online system appears to generate confirmations without proper application tracking. Store staff failed to correctly process and retain documents, requiring repeated submissions. I incurred direct costs and wasted time due to mistakes that were not mine. Escalations were promised (“Senior Management to assist”) but not actioned. I have still received no final outcome, only repeated instructions to restart the process. I app**** through HiFi Corp, therefore HiFi Corp must take responsibility to manage the process end-to-end with its credit partner. It is unreasonable to place the burden on the customer to chase the finance provider and resolve internal reference and submission issues. Resolution required Written confirmation of whether a valid application exists, including the correct reference number. A final decision/outcome communicated to me immediately (approval/decline) or a single final request list—no further “redo the application” cycles. A clear written explanation of what went wrong and how HiFi Corp will prevent this from happening to other customers. Consideration of compensation for wasted travel costs caused by avoidable process errors. I request urgent intervention and a written response. Adenaan 079 162 2093
0 replies
4 months ago
Ambushed and Overcharged for Emergency Chest X-Ray by Morton and Partners at Netcare Blaauwberg Hospital
Date of Incident: 22 November 2025 Company: Morton and Partners Location: Netcare Blaauwberg Hospital Emergency Room, Cape TownI am writing this complaint to express my extreme disappointment and frustration with the ********* and predatory billing practices employed by Morton and Partners during my emergency visit to Netcare Blaauwberg Hospital. As a paying member of a medical aid scheme, I expect transparent, fair, and compassionate treatment—especially in a high-stress ER environment. Instead, I was ambushed, overcharged, and left in unnecessary debt, which has caused me significant financial and emotional distress.On 22 November 2025, I found myself in the Emergency Room at Netcare Blaauwberg due to severe respiratory symptoms requiring immediate attention. After being admitted and stabilized, I underwent a routine chest X-ray as part of my diagnostic workup. The procedure was quick and unremarkable, and I was returned to my bed to await further results.Moments later—literally as I was still catching my breath—one of Morton and Partners' consultants burst into the room unannounced, brandishing a portable card machine. Without any prior explanation, warning, or opportunity for me to consult my medical aid or understand the charges, she demanded immediate payment for the X-ray, claiming my medical aid "hadn't paid." Under duress in the vulnerable state of an ER patient, I had no choice but to swipe my personal card for R1,310. This felt like nothing short of an ambush—aggressive, insensitive, and exploitative, especially when I was in no condition to negotiate or even process what was happening.To my horror, upon reviewing my medical aid statement later that day, I discovered that my scheme had in fact paid R612.18 directly to Morton and Partners for the exact same chest X-ray procedure. This means I was not only coerced into paying out-of-pocket unnecessarily but was also grossly overcharged by nearly double the approved amount. The total I've now been lumbered with—R1,310—is an unfair debt that has pushed me into a credit crunch at the worst possible time, all because of what appears to be a deliberate tactic to extract extra funds from distressed patients.This incident is not just a billing error; it's a blatant violation of patient rights and ethical standards in healthcare. In an emergency setting, patients deserve clear communication about costs upfront, not shock tactics with card machines. I feel ******, violated, and deeply distrustful of the system that is supposed to protect me when I'm at my most vulnerable. How can a radiology service partner like Morton and Partners justify such behavior? It undermines the entire purpose of medical aid contributions and erodes faith in private healthcare providers.I demand the following immediate actions from Morton and Partners:A full refund of the R1,310 I was coerced into paying, including any associated bank fees.
53 replies
23 months ago
Pierre Combrink from Wolfx Signals Future is ****
Wolfx Signal Future telegram group owned by Pierre Combrink is *****. Pierre Combrink is a Nigerian on this group. Don't trust him. The people on the group works with him and give ***** testimonials. Don't give him a cent of your money he will just ***** it the try to take over your telegram account.
0 replies
23 months ago
Nathan Steyn on telegram is a big ****.
Nathan Steyn on telegram group Crypto Trading is a ****mer.Don't trust him. He wont give you any money. Nathan Steyn is a big ****.
0 replies
26 months ago
Telkom basestation now down for over a week now
Hi its been almost 2 weeks the basestation has been off in Chatsworth Malmesberry. I logged a case and my case was deleted and had to log a 2nd case. Its been more then 72 hours and a technician has not been dispatched to fix the issue. This is my case numbers 77172599(this one is closed) and this is new one 77409354. I want to cancel my contract as I'm paying for something I'm not using. Im not sure who can get this issue resolved.
0 replies
37 months ago
2 weeks now without internet. Telkom tower is broken
I have been without internet for 2 weeks now. The Telkom tower in our area is not working. I had to come into office and my son can't do his home school. Can you please cancel my smart broadband with Telkom please. I will look for another provider. I am in the greater Chatsworth area in Cape Town.
53 replies
66 months ago
3 Debits in one month
Nedbank Loans debited my account 3 times in one month. How ridiculous is that. Please refund me back my 2 payments please
0 replies
Review Distribution
5 Star
1 (2.857142857142857%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (11.428571428571429%)
1 Star
30 (85.71428571428571%)