AB
Andy B
Active since Oct 2017
31
Reviews
0
Industries
Reviews
31 reviews5 months ago
FNB cannot trust them with you rmoney
A simple request to change a debit order date has still not been completed — despite multiple calls, emails, escalations, and assurances from staff, including a private banker.
71 replies
10 months ago
False advertising
We urgently needed a car battery and opted to use AutoX’s online delivery and fitment service, expecting a smooth and reliable experience. During the process, we specifically requested to be contacted via mobile. Unfortunately, all we received was a generic SMS, followed by a flood of emails—none of which helped in the moment. We were left completely stranded until a friend eventually came to our aid. I genuinely believed AutoX was South Africa’s leading battery provider, but this experience has proven otherwise. Sadly, this will be the last time we rely on either Willard or Sabat batteries.
53 replies
17 months ago
False advertising & pathetic aftersales service
Never use Vodacom Online, I upgraded my iPhone during their so-called "Black Friday deal," which CLEARLY advertised a 24-month warranty on the device. Guess what? The phone I received only has a 12-month warranty! To make matters worse, they're STILL advertising devices with a 24-month warranty as if they’re delivering on that promise. This is blatant false advertising and completely unacceptable. Vodacom, what kind of **** are you running here? This is a breach of trust and totally unfair to your customers. Stop misleading people and honor your commitments! I trired to call the the call centre and they keep transefering me between after sales & sales . No one will take resposibility.
112 replies
18 months ago
Bad service
I am extremely dissatisfied with the service from SWH Tokai. They never had our size so they ordered it from another branch. The branch manager assured me the item would arrive within a few days. We received an SMS the same day with a reference number, and the sales lady even called to confirm that the item would be couriered, saying it would take about a week. However, two weeks passed with no updates. When I finally followed up with the store myself, I was informed that the manager still hadn't fetched the item. This lack of follow-through, transparency, and communication is unacceptable. Such disregard for a customer’s time and expectations is deeply frustrating. Needless to say we will be taking our business elsewhere from now on.
0 replies
19 months ago
Uselss Medical Insurer - claims take forever to process
Their services are useless. I takes days for them to process a claim, they lose invoices. I have to resubmit invoices repeatedly. Sometime 3 attempts. And whilst they are taking 3 days to sort out you cannot load another claim. Their WhatsApp and mobile app do not work. You have to call their call centre and claims and customer care to get it resolved. Take over 20 minutes on average to resolve a claim.
53 replies
32 months ago
Discovery call center is useless
Recently joined Discovery Life, call center said we should take out Vitality. The call center agent **** to me, after numerous calls to the useless call center and as many empty promises, I now regret moving our life insurance and financial planning to Discovery.
0 replies
36 months ago
Great to Pathetic
Pathetic, they used to be great , now they are useless. I have been trying to retrieve a report for 4 weeks, no joy. I have emailed them several times. I called the call centre and was promised my report would be in my in box in 10 minutes. That was a good few hours ago and sill waiting.
53 replies
44 months ago
I have been trying to resolve my emails bouncing, after many emails they just closed the ticket. I cannot email account , support or sales, they all get bounced
Support Ticket closed without any resolution
0 replies
50 months ago
Avoid KIA
Clearly KIA are Not interested in doing business, I tried the sales department several times. Left countless messages. The receptionist promised they would return my call after their meetings. David Snyman (Sales manager) is more worried about meetings than attending to sales enquiries. Even with a Discounted offer from KIA South Africa we have decided to buy a car from Toyota.
0 replies
Review Distribution
5 Star
1 (3.225806451612903%)
4 Star
1 (3.225806451612903%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
29 (93.54838709677419%)