HC
Hendrik C
Active since Nov 2017
14
Reviews
0
Industries
Reviews
14 reviews4 months ago
Low balling customers
I recently sold a small trailer to WeBuyCars. The first offer I received was R4 000, but when I went back a few weeks later, they offered me R3 000. The reason given for the drop in price was that the trailer (a 1994 model) would decrease in value in the following year. They refused to pay any more. I have since seen the same trailer being advertised for R9 000. I understand that everyone needs to make a profit, but making a 200% profit and coming up with long stories just to justify dropping the price is not on. It may be a case of sour g****s, but I don’t think what they are doing is right. I won’t be using them again.
56 replies
10 months ago
Clearance letter delay
Good afternoon, I refer to my final payment made on 25 April 2025, which settled the last outstanding account under my debt review. Proof of payment was submitted to your office immediately thereafter, along with a formal request for the issuance of my Clearance Certificate in accordance with Section 71 of the National Credit Act. Despite multiple follow-ups via telephone, email, and formal complaint channels—including a report on HelloPeter—I have received minimal and unsatisfactory feedback. The most recent communication from your office was on 12 May 2025, wherein it was alleged that you were experiencing difficulties in obtaining paid-up letters for certain settled accounts. It is important to note that all accounts, with the exception of my vehicle finance, were settled during 2024, and paid-up letters were previously requested and should already be in your possession. Every time I contact your call centre, I am promised a return call that never materialises. Requests to escalate the matter or speak to a manager are refused, with no further recourse or assistance provided. I am therefore left at the mercy of your organisation’s internal inefficiencies, unable to move forward with my life while I wait for the issuance of a legally mandated document. This is my final attempt to resolve the matter amicably. Should I not receive the Clearance Certificate, or at the very least a clear and time-bound resolution plan, within five (5) business days of this correspondence, I will have no alternative but to lodge a formal complaint with the National Credit Regulator (NCR) and pursue any other remedies available to me in law.
53 replies
11 months ago
OUTsurance pet insurance increase
I have been a loyal client of OUTsurance Pet Insurance for many years. However, today I received my annual increase letter, and my premium has gone up from R598 per month to R903 per month. I would understand such an increase if we had a bad claims history, but we have probably only claimed for two vet visits and medication in the last two years. Besides that, every time you claim, the no-claim bonus gets affected. With this increase, it’s clear OUTsurance no longer wants me as a client, as a 40%+ increase sends a very clear message. On top of that, I referred two friends last month—I will now also notify them not to proceed, as this is clearly no longer the best option.
169 replies
11 months ago
No Clearance Certificate, no Feedback
I’ve been diligently paying off my debt through DebtBusters for the past few years, and last month, I finally settled every cent I owed to my credit providers. I immediately requested a clearance certificate and was told it would take 10 working days. Since then, I’ve followed up numerous times, and each time I’m told someone will get back to me — yet no one ever does. It’s now nearly a month later, and I still have no idea when I’ll receive the certificate. To make matters worse, the monthly debit order has not been cancelled, even though I don’t owe a cent. Money is still being deducted from my account — completely unjustified and entirely your fault. This is putting me back financially through no fault of my own. Frankly, this is unacceptable and reflects extremely poorly on your service. I expect an immediate resolution and confirmation of the cancellation of the debit order, as well as a clear timeline for when I’ll receive the certificate — no more empty promises.
58 replies
23 months ago
How to lose a long standing client…. In 5 min
As a long standing client, you clearly don’t know how to do bussiness. As a current client that has building insurance, house hold content, 5 vehicles insured, life insurance, disability insurance, gap cover and medical aid all with Discovery… only to get a quote on insurance for a Ford Range today…. The quote was R9323 pm yes per month…. This is almost the value of the monthly instalment. Clearly you don’t want my business any more as you are almost R7500 per month more expensive than the closest competitor. Great way to lose a long standing client.
53 replies
41 months ago
Useless staff that seriously need training
MFC, a division of Nedbank you really need to start looking at training your staff better. We have been struggling to get a border letter for our caravan for the last week. Only to be told by the consultant that they can’t issue it because the caravan does not have a engine number. Last time I checked caravans get’s towed by a car so they don’t need an engine. Ford Credit (Absa) on the other had sent us the border letter for the car with in 30min. This is the last time we will do bussiness with MFC
0 replies
46 months ago
Bank Failing to close an account an charging fees for services NOT rendered
I sent the bank an instruction on the 19th of May 2019 to close my FNB transactional account nr 62393150398. The bank subsequently did not follow the instruction and since then I have been charged monthly account fees on an account that is not in use. I have sent a number of mails requesting the crediting of the account fees and closure of the account but nothing has happend. Last year I received SARS refund and it was in error paid to the FNB account. After a extensive fight FNB transfer the funds over to my Discovery account. After the payment was done, I received s SMS stating that my FNB account is now over drawn and this is due to the fees that FNB has levied each month. I have not being using the account for almost three years and no transactions was done on the account after my first instruction. I have also not received any statements on the account since the I requested the closure. I get no response to may mails and FNB call Center is useless. FNB need to issue me with a letter confirming that the account has been closed or I will take it to the Banking Ombudsman and Social media. This is your last chance.
134 replies
48 months ago
FNB Failure to follow instructions to close an account
On the 19th Sep 2019 FNB resolved a dispute on fees that was charged to my unused cheque account the fees was credited but the account was never closed as per my original instruction. I last week received a SARS rebate that was in error payed to my old FNB account, but now FNB is charging me R16,000 in banking fees as the account was not closed as per my instruction. I called the contact center and to-date the no one has gotten back to me. I need the fees to be reversed and the money paid to my Discovery bank account - the reference on my call is Rh22042310067 Failure the get back to me will force me to take it up with the banking ombudsman
148 replies
58 months ago
Clueless staff, if Norbert is not there the wheels fall off
Firstly when I ask the staff member today for Ribeye steak, he had no clue what it was. Had to wait 10 min for another staff member to come back from lunch. He also had no clue and wanted to sell me a Porterhouse steak as Ribeye. When I told him it was not the same thing then I got attitude of note…… I made peace with it that I would not get any Ribeye. It’s just amazes me that the staff don’t know the difference even though the different cuts are clearly advertised on the board with individual prices. I have been a customer for a long time, but after today…. Never again. Makes me wonder how many people gets charged for expensive cuts of meat while they are getting something else.
0 replies
59 months ago
Discovery Insure, Delayed Claim resolution and lack of service
On the 29th of April we where victims of an armed house robbery. After lodging the claim with Discovery on the 30th of April the claim is still not finalised. Our broker has been trying to get it pushed from their side but Discovery is clearly not interested in doing so. The initial claims consultant was useless, no communication, no clarity on what is needed from the insurer and plain laziness. It has now been also a month and a half and the claim is not finalised yet. As a Poster Discovery client that has pretty much subscribed to all of its products, we are seriously considering moving all our business as this was not the first time we had experienced this lack of service from the company.
212 replies
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