CH
Clementine H
Active since Nov 2017
10
Reviews
0
Industries
Reviews
10 reviews22 months ago
Absolutely terrible service - no assistance from FNB consultants at all.
I had to cancel my card due to a unauthorized payment going off. The system would not allow me to order a card. I went on my secure chat and asked for assistance and advised the importance as my money is in this account and cannot transfer or use my money without the card, she confirmed it was ordered. A week later I followed up and was told that nothing was ordered, I was extremely upset as I explained the importance however asked that they still order me a card - for 2 hours, I was transferred to another person, for 2 hours and no 1 would assist me. Now I am sitting without money. Please review my requests as I was sent to the wrong department for 2 hours. No urgency, not 1 person tried to help me.
106 replies
47 months ago
CELL C STAFF DROPPING CALL IN EAR/NO SERVICE/RUDE/ KATLEGO
I phoned cell c customer care to arrange payment to cell c as my debit order didnt go off. The lady was so unhelpful and refused to assist me, then didnt want to give me her name, then after saying I am putting a complaint she gave her name Katlego but refused to give her surname. When I asked for a reference for the call, she is was trying to avoid it and then DROPPED THE PHONE IN MY EAR.
134 replies
47 months ago
Thank you Kagiso Kek...
Thank you Kagiso Kekana for the friendly and clear feedback.
134 replies
51 months ago
ABSOLUTELY FED UP WITH FNB
I have been an fnb client all my life and have been happy but the last few years, I keep getting double debited, money goes missing and my account keeps getting frozen due to an error on the system. Again now my account is frozen and I cannot access my money. I do not trust this bank any more and what is the point of putting your money into a bank that steals your money or doesnt give you access to your money. I have been trying all week to sort this out and I was told it would be sorted within a few days but when I phoned now again, I was told the complete opposite that they will not assist me, when I asked to speak to a supervisor or manager, I was told that I can not, when I asked for their email address, I was told that I am not allowed to have it. I want my money and I will definitely going to find another bank where I can trust my money is kept safe and not misplaced.
53 replies
56 months ago
1 Month later, still no assistance, still no response! WORST SERVICE
1 Month later, still no assistance, still no response! I have phoned numerous times, submitted a hello peter and still no response, no assistance. I have been double debited twice and still no refund yet I must continue being a loyal customer of 10 years and just pay my debit order again this month when Cell C owes me money!!!! Say goodbye to your loyal customer
53 replies
56 months ago
EXTREMELY UNHAPPY CLIENT - NO SERVICE - LIES AND EMPTY PROMISES
This is the 2nd month being double debited - called in 1/9 and was told that I would received my money by the Friday 3/9. Waited patiently but still nothing. Called again on 7/9 ref: 2109070000017558 - I was told that no call was logged or issue noted so he will have to log it. I explained the urgency of this refund being a single mother. The man put me on hold advising that he is sorting out the issue and told me to wait another 7 days. I asked him to escalate the matter and speak to his team leader - he dropped the call in my ear. Now 7 days later 14/9, I call again ref:1091400203, I am being told again that no call was logged and I need to wait 2 days for feedback. I asked again for the issue to be escalated or some assistance but of course received none. I have been a cell c client around 10 years and this is how they treat their loyal customers. Also when I asked for the consultants name, I was told she is not allowed to share her personal information - lies and more lies
106 replies
63 months ago
Terrible service / Only issues with Discovery and no solutions
My vitality drive sensor has not been working for the last few months, I have tried to phone, sent messages and put in a formal complaint regarding the issue. I only took the policy for the cash back system and yet I still have not been assist. I was told that the sensor unlinked itself and I must drive at least 15 min for it to work again - which I did and still nothing, then told my phone must have done an update and now that I must go back to tygerwheel for them to replace the broken item. I have had to phone in every time even after putting in a formal complaint. I have asked for at least a reimbur*****t for driving less than 200km but nothing. I was again transferred to the department and was on hold until the phone just cut out again. I have cancelled my contents insurance as well with you as I was informed that all my electronics would be covered, even portable ones and when submitting the claim, I was told that it was incorrect information. I was then promised calls from a consultant to explain the cover to get full cover but still nothing months later. Terrible service
61 replies
66 months ago
DO NOT ORDER FROM MERCHANT HUNTER/ NO DELIVERY AFTER A YEAR/ MONEY STOLEN
I ordered a few items on 28/10/2019 - It is over a year and I still do not have my packages and being refused to get a refund. I see now why the price is so low. If I know it would take this long, I would have never ordered from here. After waiting over a year, I am still being refused a refund. My money has been stolen. Am I going to ever get my package or money back! DO NOT ORDER FROM MERCHANT HUNTER!!!
0 replies
102 months ago
Terrible service
I have been phoning Renault Princess Crossing for 2 weeks now, either no one answers or the person that answers does not know or the person is not there or I just keep getting transferred. I am being forced to drive all the way to Renault Clearwater as they answer the phone and assist - if they person isnt there then they even get the person to phone back. All I wanted to do is book in my car for a minor service and take my car to the closest Renault but there it has taken me 2 weeks and no success. I cannot believe that I am not able to make a booking at your firm.
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)