AB
Annetjie B
Active since Nov 2017
10
Reviews
0
Industries
Reviews
10 reviews23 months ago
Stay away from Netcare Gapcover
I took a gapcover policy with Netcare in January 2024, early in May I submitted a claim for out-of-pocket medical expenses to which a Netcare agent rep**** that my policy was suspensed since 1 January 2024. I immediately enquired why Netcare has been debiting my account every month since 31 January 2024, but I got no response to date. It absolutely ridiculous that a fund like Netcare would be so careless and keep debiting an account - effectively causing me to believe that there is no problem on my policy - and then only refuse serive when I claim from them.
0 replies
26 months ago
Reckless driving
On 14 February 2024, during morning traffic (07:55) a driver of bus registration number JT39JH GP drove completely reckless in Baviaan****rt, Pretoria. Another bus was parked impropertly next to the road, in an effort to pass the parked bus, this driver just swerved to the next line, right infront of other cars - and if we did not stop, this bus would've hit us. Such blatant disregard for the safety of passengers and other road users is utterly unacceptable. Public transport services have a responsibility to prioritize safety above all else. The actions of your driver not only endangered the lives of those on board the bus but also posed a significant risk to other motorists.
0 replies
33 months ago
Excellent customer service
I requested a refund for tickets bought online, where the website said the purchase failed, but the amount was deducted from my account. The NuMetro staff contacted me the same day that I sent the mail regarding the refund, and my query was resolved within 24 hours - this is one of the best customer service experiences I've had to date. To top that, all my movie experiences at NuMetro has always been good - clean and well maintained theatres, restrooms and foyers, the staff have always been very friendly and helpfull.
0 replies
37 months ago
Poor communication
These people collect debts on behalf of Retail Capital, but they send out collection notifications and litigation warnigs for an account that was paid more than 3 months ago. Even after contacting both firms, I still get notifications.
0 replies
62 months ago
Facebook Support not helping at all
Facebook's support is no support at all. I've been waiting almost 2 months for someone to help me with a log in issue. My Facebook profile has a two factor authentication setting, so every time I want to log into my profile, I need a code from my code generator app. My phone was stolen a while back. This phone was the only device that had the code generator I need to access my Facebook profile with. I do not have the code generator app's backup keys, neither do I know what my Facebook setup key is so that I can add this to a new app. Now I have NO way to access my Facebook account - the "recover account" steps do not work, since I still need to enter the 2FA code before I can log in. I basically need Facebook to either give me the setup key for my Facebook profile, or disable the two factor authentication for me, because I can't access my profile setting to disable this myself.
0 replies
81 months ago
Poor connectivity
I recently upgraded to a new contract which included a new wireless router. The router was supposed to work better than the previous one, but it's actually worse: zero battery life - the router is always on charge, devices cannot easily auto connect because there's often "poor connection". Now for the last two days the wiFi was just unavailable. I work from home, and the wiFi is the internet connectivity I rely on. Now I have to buy additional data and use my phone as a router.
0 replies
84 months ago
Great service
I recently applied for a loan at Capitec. The process of application was incredibly fast and easy to complete. The assistance of the consultants was the best service I have received from any bank as of yet. I am really impressed and satisfied with the service Capitec has given me since I started banking with them and will certainly recommend to anyone.
56 replies
85 months ago
Increase in fees not communicated properly
In the last year Vodacom has increased my package fees twice. First when the VAT rate increased to 15% - the VAT exclusive fee increased, along with the VAT increase. For April month, my fee was increased again. Vodacom sent the monthly invoices only indicating that the fees will be increased. I feel that if Vodacom can so conveniently increase the monthly fees, the customers should also be given the option to cancel the 2 year contract, since contracts are signed with a specific fee allocated to a specific device, at the time of signing the contract for 24 months. Although these increases may not seem as much - I still feel it is not good practice to only send a email, stating that the fees will increase 'end of story'. When fees are increased, I would like so have a new contract/formal document stipulating the change in the fees. I am not satisfied with only receiving an email indicating that the fees will change.
224 replies
95 months ago
Incompetent and extremely poor service
I have been following up and waiting for a confirmation of a payment arrangement with the Compensation Fund for almost one month now. The service I received from the Call Center is disappointing and their lack of clear communication on the turn-around time for finalizing requests causes much frustration. Given my experience with the Compensation Fund, I highly doubt that they have the necessary competence to carry out even the basic activities of a service department. If making a payment arrangement is such a stagnant process, it pains me to think of the quality of service I will receive if I ever need to submit a claim for an injury on duty. The background: I requested for a payment arrangement agreement for the current year of assessment on 18 May 2018. The same day I received a ticket number for reference and thereafter phoned the Call Center to confirm if all documents were received in good order. The consultant confirmed that everything is in order and I will receive confirmation of payment arrangement in 7 to 10 business days. Since then I had to call 5 times to follow up and each time I had to request for an escalation. Still no confirmation of a payment arrangement has been received. With each follow-up call the consultants only add days to the turnaround time for finalizing the request - they keep saying that the finance department has a back-log and that I can expect the confirmed payment arrangement "in the next two days". Friday, 8 June 2018, I requested that the process be finalized urgently, since I need the payment arrangement to request a new Letter of Good Standing, in order to continue with business. The consultant confirmed that the request has been escalated as urgent and that I should expect the confirmation of the payment arrangement by Monday, 11 June 2018. I STILL HAVE NOT RECEIVED ANY CONFIRMATION OF A PAYMENT ARRANGEMENT.
0 replies
102 months ago
Unresolved claim and no feedback
I sent a claim to Momentum in August 2017. My claim received little attention, after which I had to phone the contact center multiple times. Each time the consultants follow up on my claim and I'm told that the claim is being processed. According to the last consultant I spoke to, the claim is supposed to be paid out of my Health Saver, so I will be able to monitor the process and see if the claim has been paid out. However, there has been no movement on the Health Saver. This process has been going on since August 2017 when I sent my first email to Momentum. No one has given me clear information regarding why the process is taking so long and why the claim has not been paid out as of yet - 3 months after my initial request.
56 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)