LN
Lourens N
Active since Nov 2017
21
Reviews
0
Industries
Reviews
21 reviews20 months ago
Run away from Webafrica. Run as far away as you can! Awful service!!!
So the journey continues with this utterly useless useless and unprofessional outfit. In my last gripe I posted how I have fibre with these clowns since 2017. Little did I know till recently that I was being "overfilled" by them to the tune of R250 every month on my 50/50 line. Despite every effort, I was passed for agent to agent on their useless chatbot, waiting indefinitely. Agents were unhelpful, ****, obfuscated until I had no alternative. I have to go and change my bundle. Easy to do, but somethings I did not want to do as this company use this to get their customers to accept their new terms and conditions, which stipulate you are automatically liable to pay them R1000 on termination of the contract and you have to return the router and everything to them when you cancel. Outrageous, considering that I have had my fiber line since 2017 and everything is paid off. But ****** will be ****** right? So I changed my 50/50 bundle to a 200/200 bundle. All I was in for was an additional R15 per month... Imagine that! These ****** had me actually paying the same price for my 50/50 as the new 200/200. No shame there! Anyway, yesterday I was notified by my bank that my shortfall of R15 was debited from account. So I checked my line speed. Low and behold, it now reading roughly 94/94... that's funny?! Predictable with this company. Oh and they took the money before month end... no surprise there. So I check the accounts page on their website and it says 200/200 - active. So I decide to be sweet as treacle. To enquire why the money has been debited and why it said my 200/200 was active, but I am only getting 94/94 (give or take). Despite my best efforts to stay composed and calm, four agents and 2 hours and 45 minutes later, I was no further forward. Abruptly passed from one agent to another... and when after lengthy waits they realise they actually have no clue, they cut you off and pass you on to the next agent. The usual "how may I help you" and plethora of polite canned messages later, you have to go through the same protocol over and over again. Verify you are who you are, screen grabs, switch this off, Connect via ethernet.... all the same result - I am on 94/94. Not 200/200. One agent just said you are on 200/200 and cut me off. So here's the rub, this is the most atrocious service I have received from a company to date. Disgusting service. But what do you do. Once you have subscribed to one service provider you are kind of stuck bar being without fibre for god knows how long before you get to connect to a new service provider. So I post this review. Hoping that other people thinking of using these guys.... read this and I can say run away! Run as far away from Webafrica as you can. They are the most unpleasant company to deal with. Truly, awful, awful, awful! And if you think all the good reviews are persuading... I bet they are all posted by bots or online promoters. There is no way that this absolutely deplorable company would get consistently 5 stars from happy customers. It's all ****. Run away!!!
0 replies
21 months ago
Overbilling enquiry faced with Rudeness, Obfuscation & Lies
WA are overbilling me and have been for a long time. Despite every effort to resolve this, I am still being overbilled. You are forced to use their chat interface as this is a company who do not use phones. You deal with agents who are 1) Rude 2) Obfuscate 3) Outright lie to your face. A perfect example of a company you should avoid at all cost! They will probably send a canned message to this complaint as they dont care...
0 replies
22 months ago
Disgraceful treatment of loyal, long standing customer.
My fiancé has been a customer of Woolworths for 31 years. A loyal customer for 31 (thirty one) years! She has a 12 month scheduled payment set up with her bank which lapsed this month. On a technicality her payment was late by 3 days. The other day she received a notice from her bank that her Experian credit rating had been marked by Woolworths for this. This is a customer who usually pays 7 times more than the instalment required every month and early. No phone calls by Woolworths to check or notify a long standing customer. No personal touch. Just an algorithm. And a good customers credit rating has been marked for 24 months. Because of R210. And they have the gall to charge a late payment fee of R48 as well. I for one will no longer support this disgusting behaviour. Keep your nose out of politics. Focus on offering quality that is value for their money and above all look after your long standing customers! This involves customer care. PS: From now on, I will be sure give your company a bad rating on Hello Peter and besmirch your record as you do with loyal customers. Whats good for the goose is good for the gander ;)
0 replies
23 months ago
Service excellence from incredible Yoco agent Jaysree
Super service support from Yoco agent Jaysree. CCD couriers had left me stranded on the delivery of my new Yoco. Jaysree went above and beyond to ensure my device was delivered before the weekend. Now that is service excellence!!!
53 replies
28 months ago
The worst online experience continued
An update on my broken delivery. Still sitting with my broken order. Supplier apparently only opens on 3/01/2024. But how about collecting the damn thing? Show like you are doing something at least?? Anyway, receiving those canned messages from Matketplace division. First they said it would be resolved latest 28/12/2024. Then I complained. Then I received message to say “incident” was cancelled. Then I complained again. Now I received message this will be resolved latest by 12/01/2024. Seriously don’t buy from this company. They are seriously useless!!!
129 replies
28 months ago
Meaningless Canned messages online. Meaningless Canned messages here.
The fact that this company send canned messages to all reviews says it all. I received a canned message from them on my issue and it is meaningless. In fact that’s all this company do - send canned messages that are meaningless. Online and here. I was told they would contact on the 20th and guess what? NOTHING
129 replies
28 months ago
Terrible online purchase experience
I purchased a Ph measurer from Leroy Merlin online in good faith on the 6/12/2023. I actually paid a lot more for it than was advertised with other online sellers. This was delivered on the 11/12/2023 - Broken. This is where the nightmare begins… Cut a long story short. Here’s my take home. This is a company that is difficult to communicate with. Their emails are total ******* and meaningless. Citing confirmations to get back to you in a certain time span - that they don’t. You are buying products that Leroy Merlin does now stock. They are selling products from 3rd parties. Which makes them is reliant 3rd party suppliers to fullfill the order. This is not made clear when you are buying the product online. This means you are now beholden to a third party to resolve any issues with the purchase. This means you get fobbed off. The return is no longer reliant on dealing with Leroy Merlin, but their supplier. Even having reported the broken good immediately on the 11/12/2023 I am now have to wait till the new year when their supplier opens up again. They closed on the 13/12/2023 (2 days after having reported the issue). It turns out I will only start to get resolution in the new year when their supplier opens up again. They hide behind fine print. Meanwhile I don’t have that Christmas present (purchased on the 6/12/2023) and they have my money. I will NEVER EVER buy from this unprofessional company ever again.
129 replies
43 months ago
Unserpassed Service, Rock solid product, super company to deal with!
Once in a while you come across a company that outperforms on all fronts. Loadshed Box is one of those very rare companies. From beginning to end a top notch, professional company. Jono was such a pleasure to deal with. Super advice was given, times were set and he was there to deliver on time. Keeping us fully informed along the way. Quick, no fuss, just perfect. We had a minor problem with the first unit and without any quibble Jonno was there in a flash to replace the unit with a brand new one. Even had the wheels we asked him to add. Quite simply an unsurpassed service! As for the products. Rock solid. Super price, awesome bang for bucks. Our unit has performed exactly as promised. We are extremely satisfied customers. I highly recommend this company!
133 replies
45 months ago
Outrageous holding charges. Shameful support. No integrity!
We are regular customers with Uber Eats and generally orders have always been ok. We ordered a meal with Uber Eats last night. The amount came to R392.90 Lo and behold four separate holding charge notifications came through our bank app. The total amount came to R1178.70 Three times the cost of the order. I immediately got hold of Uber Eats help/support and got canned (pre-formatted) messages in reply. Followed by a string of obfuscations about this being normal holding charges and that these would be cleared by the bank in a few days time. Disputing this with support and trying to raise the issue with Uber Eats support fell on deaf ears. Without resolve. We were told this is normal for new customers (we are not new) and to contact the bank - which we did. The banks now require us to fill in a dispute form to avoid possibly being billed these holding costs. Which is time consuming. Having checked the internet about other issues like this. I see that Uber Eats overcharging and holding charges is coming up everywhere. Also that support do nothing. I will not be using Uber Eats again and I encourage others to be aware of these antics by Uber Eats. It’s not professional and totally unacceptible.
0 replies
48 months ago
Excellent service on Road Freight delivery!
I sent a parcel via Road Freight to Howick yesterday with an expected delivery guide line of 2-3 days. It is out for delivery this morning. This is beyond my expectations and does deserve a mention - excellent service at a decent price! It seems The Courier Guy is trying to make up for its recent (colossal) stuff ups which has no doubt seen them loose customer base. I have started using them again for national deliveries for large shipment and am pleasantly surprised. They were the best. Now, sort out your rates for the courier sleeve service and I will use you exclusively for that too again. But not at your current prices.
0 replies
Review Distribution
5 Star
3 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (85.71428571428571%)