LH
Liza H
Active since Dec 2017
7
Reviews
0
Industries
Reviews
7 reviews20 months ago
AUTO AND GENERAL & STRAIGHT THROUGH SHOCKING!!!!!
I have been struggling as of the 19th June possibly earlier to get this 3rd party claim sorted out by Auto and General. I have been shunted from post to pillar, delay tactics, emails flat out ignored by Auto and General, called numerous times, sent photos, documents, you name it done it... to get a confirmation that the will reimburse me half of the damages. Which I refused. I never caused the accident so why must I fork out an additional 6k out of my pocket? They then tell me the assessor "BRADLEY at Straight Through" never saw my quotes, which I have proof I sent him. So I had to start the process from the beginning again. Tylo Singh the consultant has been ignoring all my follow up requests for the past 3 + weeks. (Probably as she knows how bad their contractor is, she gave up). I called again today, thinking if I speak to someone else I may have a different outcome. I was told the accessor Bradley at Straight through, is bad with communication, and they continually experience issues with him. So now they will call him and see what the delay is now. I am at my wits end ... as if I did something wrong.. I was then told the assessor will probably make it difficult and I may have to go back to the panel beaters to make them take photos and prove the quote is legit) I mean come on... is there company policy irritate clients and 3rd party claimants to the point they except anything just to get rid of the pain and frustration ?
0 replies
20 months ago
INCOMPETANT & UNPROFESSIONAL
Makro is, by far, the most *********** store I have dealt with. I ordered/ paid for a fridge on the 19th Aug. They told me on email it would be delivered on the 23rd Aug. Then I get a last min. com notification that it's being delivered on the 20th. I phoned the call centre and advised I don't require the delivery on the 20th, it must remain on the 23rd Aug. Then on the 20th a driver calls me to tell me he's at my house with the fridge. So I phone the call centre again, they apologise and say they will reschedule the delivery for the 23rd. Then on the 22nd August I rec. a message says my order is in transit on its way to me. I phone the call centre again, I speak to " Degratia Thobakgale (Makro Customer Services)" for the 2nd time, she tells me no mam, it wasn't scheduled for yesterday its being delivered on the 23rd. The 23rd comes I phone the call centre again, as I have absolutely no faith in them getting it right, I speak to Degratia again and she tell me, I must call the driver and see where he is. We call the driver he says "I don't have your fridge and the store never told me to deliver it" ..... is this not the most "pathetic and highest level of incompetence" ??? 23rd 13:30 I am back on the phone calling the call centre, and they said the fridge is still at the store and they have no idea what is going on and will have to escalate it.... I am speechless and beyond disheartened and disappointed.😭😡 MAK7409909 - Who knows when and if I will ever receive my fridge, because the communication and professionalism at Makro is not something they take seriously. #makerosa #hellopeter
53 replies
36 months ago
TELEPHONE HARASSMENT | *********** STAFF
I am getting sooo frustrated with FINCHOICE. I have been getting inundated with calls of 4-5 a month, from various call center operators asking me if I want Funeral cover. Month 1 - I politely said I am NOT interested please remove me from the system & make a note I am NOT interested. Month 2 - the calls persisted. so again now irritated I asked again, to remove me from the system or make a note I am NOT interested, Month 3 - exactly the same thing - still 3-4 calls a month. and NOW shouting "thinking maybe if they can see how **** off I am I would never get any more calls.... I even followed up with an email - and was told we are very sorry we will not contact you again and will make a note. 3-4 months of bliss prevailed "No calls" And today 26th April they start again !!! NOTE: I am NOT going to change my mind in 3 months, 6 months, or even a year. I DO NOT WANT ANY POLICIES - NAMELY FUNERAL / EDUCATIONAL OR ANYTHING - UNLESS IT'S FREE. SO FOR THE 5TH TIME - PLEASE REFRAIN FROM CONTINUAL VERBAL & TELEPHONIC HARASSMENT!! I am NOT the only one struggling with this issue. You show be ashamed of how you handle your customers, in all honesty. When is enough, enough?? And the same thing, re: payment - you debited my account early before I had been paid - I had over 14 calls in one day alone, even after I explained I had not been paid - Whoever is in charge or managing your teams is clearly ***********!!!
106 replies
40 months ago
INCOMPETANT STAFF
I ordered a chair on the 1st of December - on the 2nd Dec I called to change my address for the delivery. I called on Monday 5th Dec - to check all was clear and understood. (As I had no feedback on the delivery I called again on the 7th Dec to confirm - and the call center lady said it was). On the 13th Dec, I got a message saying they were out on delivery. 15th Dec came. and they delivered to the wrong address. So I called again... to say "you clearly can't get a simple instruction right" so I want my order canceled and a refund. I have called 5 times since then ... following up and getting told it's in process and I must be patient as it takes 2- 5 days to get my refund. It's now the 21st Dec, and low and behold I got a call now from the courier saying they are at my residence, can I open it so they can deliver? I can't believe you guys are so unbelievably incompetent. The instruction is not complex.... it's VERY simple. and now I am back to where I started on hold for 30 minutes trying to speak to someone to get an answer. I just want my canceled and my money refunded !!!!! so I never have to go through this painful experience again
132 replies
53 months ago
APPAULING SERVICE - AND TERRIBLE USER EXPERIENCE
I am experiencing the WORST service ever. I was in the process of moving and enquired about using Web Africa. I noted VERY clearly IF I go with webafrica it would be from the 1st Dec. on the 10th Nov I cancelled the service and installation with 2 people that called me to follow up - On the 17th Nov, my account was debited. I had to pay R45 to put a stop order and reverse the transaction. Then on the 2nd Dec, they debited my account AGAIN. I have tried all morning to get hold of someone (contact numbers on website -useless) and on the sales line it's impossible to get through to anyone. the wassup line is even worse. client zone is a joke as it is not user friendly and nowhere can you email anyone - talk to anyone or make a note to cancel. HELP ME PLEASE - TO GET RID OF THIS!! IS THERE ANYONE YOU CAN HELP ME - 20211201155 364854 - LIZA (067 768 7702)
0 replies
54 months ago
POOR SERVICE - HONEYDEW RENTASTORE
It's amazing how a company can go from A star to Z. As if moving isn't stressful enough. I got dropped at the last minute... with I'm sorry? As I ended my lease as moving into a new house - I asked if they could assist us with a truck to take my items to my new residence. on the 5th Nov, Thali Maseka - said "As per telephonic conversation.We may be able to assist for the 26th of Nov 2021 with the small truck if we have availability. "We normally only hire out the trucks from the 08-23 of every month , the first and end of the month the trucks are used for the Free move in transport. If we don’t have a reservation closer to the date, we will be able to assist with the truck hire. I will give you a call closer to the date 22 Nov 2022 confirming your booking. Something however said follow up... and spoke to Nokulunga, 1. No one knows of my request? 2. Small truck is now in for repairs and they have no idea when it will be ready. 3. Now I must pay R1300 instead of R700. 4. Cant help me on my dates or try to accommodate me. Can only help between 8th 23rd. 5. if I hadn't called I would have to deal with this nonsense 4 days prior to moving And this is why they say 1 of the worst moments is: Moving THANK YOU RENTASTORE HONEYDEW - For making this experience even more stressful and costly than it needed to be- KUDOS
0 replies
78 months ago
ITS ALL ABOUT A SALE
I would like to address my dissatisfaction from a recent service, done on the 8th of November. The start of the process to get my car serviced was 100% My issue is as follows: • 1ST ISSUE (Disregard of a request) I have been battling to get my clock on my vehicle set to the correct time. On dropping off my vehicle on the 8th of November – I made a point of mentioning this to the lady who assisted me with paperwork. When I collected my car that afternoon – it was not done. • 2nd issue SERVICING : As I was not 100% sure if my car was to go in at 15 000 or 20 000 – and along with the hectic lifestyle most of us have, my car only went in for its 1st service 19 000kms roughly. On collecting my car from Suzuki Northcliff, I was told that because I was 4000 over .. I could not have the 1st service but instead, the 30 000KMS one was done. So in point-blank words, told I can't bring my car in when it reaches 30 000k as my first service now replaced that. I was not aware I would lose service and how strict SUZUKI was ..... in this regards? not fair at all - because being a Hyundai car owner for 18 years - that was NEVER an issue. Absolute nonsense! Out of service plan (query): Then based on point 2 – I was told I no longer have a service plan this was the last one covered. I said when I bought the car at Ipop Jhb South – I requested that I have a 60 km service plan when purchasing the vehicle. She said don’t worry madam I will follow up for you and get back to you on Monday. To date no one has contacted me., except an call center agent from Suzuki wanting me to purchase some added value service. Really? Being in the service industry myself I know what is satisfactory and what is not. so in short after getting no response I contacted the sales rep who sold me the car - and he said he has proof I signed a document saying I understood everything. Well done for the observation KUDU, I did. However on signing your checklist - NOWHERE does it say I signed for a 30kms service plan. It's confidently not specified and vague.. so of course, I never picked that up.. till the 8th November. So to conclude: Overall you can succeed in disappointing a new customer on every level. Great car - terrible customer service - thank you for making me regret my purchase and being part of the SUZUKI Brand
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)