RP
Robert P
Active since Dec 2017
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
Damaged electronics
To Cartrack Management and Senior Supervision, I am writing this email in a state of absolute outrage and disbelief regarding the catastrophic service and subsequent vehicle damage caused by your company this afternoon. Immediately following the installation and testing of your unit, my vehicle began experiencing severe gearbox failures. The car is currently trapped in second gear (Limp Mode), and a diagnostic scan via my ODB reader has confirmed a severe mechatronics error. This is a direct consequence of your technician's intervention. My vehicle, which was in perfect working order prior to your arrival, is now effectively inoperable. Be advised of my following demands: Immediate Dispatch: I expect a senior technical expert, not a standard technician, to be at my premises at the start of business tomorrow morning. Removal and Inspection: Your device is to be removed immediately, and a full assessment must be conducted to determine the extent of the electrical or mechanical damage your installation has caused. Liability: Consider this a formal record that Cartrack will be held fully liable for the total cost of repairs, diagnostic fees, and the extreme inconvenience caused by the loss of use of my vehicle. I am not interested in excuses or standard processing times. I expect a phone call by 08:00 AM tomorrow to confirm that a specialist is en-route. I am prepared to escalate this matter legally and through every available consumer platform should this not be resolved with the urgency it deserves.
112 replies
36 months ago
PATHETIC!!!!
The most pathetically useless provider and quiet possibly the worst company on the planet earth 3 days before they answer a whatsapp support ticket and that's only the start of their utter incompetence!
0 replies
38 months ago
1095480
I am writing to lodge a formal complaint regarding ticket number 1094580, pertaining to the services of Cell C, Vumatel, and Britelink. The purpose of this email is to bring to your attention the appalling after-sale support provided to customers. Approximately a month ago, we had to pay for a new fibre line installation due to damage to the original feed. Regrettably, we now find ourselves two months later with another damaged cable, resulting from a poor installation of fibre conduit by the aforementioned service providers. Despite charging us a second time for the same inadequate installation, Cell C has declined any responsibility, directing us to seek recourse with Vumatel. Unfortunately, our attempts to contact Vumatel proved futile, with extended waiting periods and no success in connecting with any of their representatives. As a last resort, we contacted Britelink, the contracted installer, who has been less than helpful, consistently promising to relay our complaints to the relevant party but failing to provide any feedback or resolution. We have waited patiently for weeks to hear back from Aamina Frank at Britelink MCT, yet our request for urgency has been disregarded. We sent an initial message to Britelink outlining our dissatisfaction with the situation, but received no response for over two weeks, despite numerous follow-ups. We find it disappointing that service providers, such as yourselves, display such poor customer service, and we have been forced to bear the cost of a second installation due to their negligence. It is not only unjust, but also unacceptable that the initial installation was not executed to the required specifications. The conduit laid by your installers was loose and not securely fastened to the exterior wall, resulting in the entire conduit collapsing and severely damaging the fiber optic cable beyond repair. We, therefore, kindly request that you take full responsibility for rectifying the situation without imposing any additional fees on us. We look forward to your prompt attention and a satisfactory resolution to this matter. Please be advised that should we not receive any feedback or an appropriate resolution, we will have no alternative but to take this matter further.
53 replies
38 months ago
POOR AND PATHETIC
I am writing to lodge a formal complaint regarding ticket number 1094580, pertaining to the services of Cell C, Vumatel, and Britelink. The purpose of this email is to bring to your attention the appalling after-sale support provided to customers. Approximately a month ago, we had to pay for a new fibre line installation due to damage to the original feed. Regrettably, we now find ourselves two months later with another damaged cable, resulting from a poor installation of fibre conduit by the aforementioned service providers. Despite charging us a second time for the same inadequate installation, Cell C has declined any responsibility, directing us to seek recourse with Vumatel. Unfortunately, our attempts to contact Vumatel proved futile, with extended waiting periods and no success in connecting with any of their representatives. As a last resort, we contacted Britelink, the contracted installer, who has been less than helpful, consistently promising to relay our complaints to the relevant party but failing to provide any feedback or resolution. We have waited patiently for weeks, yet our request for urgency has been disregarded. We sent an initial message to Britelink outlining our dissatisfaction with the situation, but received no response for over two weeks, despite numerous follow-ups. We find it disappointing that service providers, such as yourselves, display such poor customer service, and we have been forced to bear the cost of a second installation due to their negligence. It is not only unjust, but also unacceptable that the initial installation was not executed to the required specifications. The conduit laid by your installers was loose and not securely fastened to the exterior wall, resulting in the entire conduit collapsing and severely damaging the fiber optic cable beyond repair. We, therefore, kindly request that you take full responsibility for rectifying the situation without imposing any additional fees on us. We look forward to your prompt attention and a satisfactory resolution to this matter. Please be advised that should we not receive any feedback or an appropriate resolution, we will have no alternative but to take this matter further.
53 replies
38 months ago
POOR AND PATHETIC
I am writing to lodge a formal complaint regarding ticket number 1094580, pertaining to the services of Cell C, Vumatel, and Britelink. The purpose of this email is to bring to your attention the appalling after-sale support provided to customers. Approximately a month ago, we had to pay for a new fibre line installation due to damage to the original feed. Regrettably, we now find ourselves two months later with another damaged cable, resulting from a poor installation of fibre conduit by the aforementioned service providers. Despite charging us a second time for the same inadequate installation, Cell C has declined any responsibility, directing us to seek recourse with Vumatel. Unfortunately, our attempts to contact Vumatel proved futile, with extended waiting periods and no success in connecting with any of their representatives. As a last resort, we contacted Britelink, the contracted installer, who has been less than helpful, consistently promising to relay our complaints to the relevant party but failing to provide any feedback or resolution. We have waited patiently for weeks, yet our request for urgency has been disregarded. We sent an initial message to Britelink outlining our dissatisfaction with the situation, but received no response for over two weeks, despite numerous follow-ups. We find it disappointing that service providers, such as yourselves, display such poor customer service, and we have been forced to bear the cost of a second installation due to their negligence. It is not only unjust, but also unacceptable that the initial installation was not executed to the required specifications. The conduit laid by your installers was loose and not securely fastened to the exterior wall, resulting in the entire conduit collapsing and severely damaging the fiber optic cable beyond repair. We, therefore, kindly request that you take full responsibility for rectifying the situation without imposing any additional fees on us. We look forward to your prompt attention and a satisfactory resolution to this matter. Please be advised that should we not receive any feedback or an appropriate resolution, we will have no alternative but to take this matter further.
53 replies
44 months ago
Outstanding customer support!
I would just like to give a huge thank you to LIFT airline and a lady by the name of Sunel for helping investigate the issues with my missed flight case. Despite my flight being missed the lift team went above and beyond to investigate all aspects of the case as well as confirm the exact process of how things work with passengers that are delayed for their flights. They then went above and beyond and offered a reimbur*****t on re-booked tickets which was massive gesture of good will. I am thankful and grateful to the entire lift team for the great after sale service and their concern and understanding to our predicament at the time. Thank you LIFT team!
0 replies
44 months ago
Useless is an understatement!
Just taking the time to let everyone know what an absolutely useless service provider these guys are. We have been a reseller for them for over 5 years now and their lack of customer support is the worst we have ever, ever come across. Truly pathetically useless company, do not use them go with any other provider but not these guys.
0 replies
44 months ago
Appalled and shocked!
Appalled does not even begin to explain how we felt after using your airline. We arrived at OR tambo an hour and a half before our boarding gates were set to close, we checked in our luggage and had a quick bite to eat before arriving at the check in queue 40 minutes before our boarding gate was set to close. We then sat in the check in queue for 35 minutes with various groups of people and parties that pushed to the front due to being late for their own flights. We finally made it to the front of the check in with 3 minutes to spare so we ran straight to the boarding gate which was another 1KM away I arrived at the boarding gates not 2 minutes after they had closed with my wife and my 3-year-old son shortly behind me. I asked that we be allowed to board the flight as we were only very slightly late and that the flight was for work purposes and would really throw us off if we were not allowed to board. They insisted that it was not going to be possible even after begging and pleading with them that we would not delay them any further, they insisted it would not be possible and sent us away to go book new tickets at a very heavy premium. After this we were forced to leave and go back to the check in counter, they then proceeded to tell us that they were now removing our luggage from the flight, which means they spent at least another 10-15 minutes to go back into that flights luggage area to remove our 3 large unknown bags so they could be collected by us before the flight took off! So, they could not afford to give us the 2-3 minutes we needed to board and instead turned my entire family away from the flight then proceeded to delay the flight further by searching through the luggage in the under belly of the plane so we would have our luggage back before the plane left!? By the time we had collected all our luggage and booked and paid for new tickets we had been at the airport for over 5 hours with my now exceedingly tired 3-year-old son and a distraught wife and mother that had been on her feet all day running around to try ensuring we got on that flight. We then needed to catch our uber back to Fourways and do this entire process again the next day each uber trip totalling around R1 000.00 on top of the now exceedingly expensive Cape Town tickets. I am absolutely disgusted at the sheer incompetence and lack of humility and respect you gave my wife and child for so unreasonably turning us away while still delaying the flight far further by pulling off all our bags then having just allowed us to quickly board the flight. I would be far more understanding if it was just me that was late but turning my entire family away like that given the circumstances that I explained to you is shocking and sad. Trust this will not be the last you hear about this as I cannot believe the way we were treated given the very real circumstances of our situation!
0 replies
63 months ago
Disgraceful!
Taking the time to rate the absolutely shoddy and disgraceful customer service i received from Broadacres Nandos. We order food via their telephonic system 40 minutes before we cam through to collect as we were in a massive hurry to collect my son from creche before they closed. I was greeted by a gentleman who then proceed to take his sweet time and proceeded to help others despite me pleading that i was very short on time and despite being first in the queue. He started arguing and trying to justify his actions which were completely irrational. Worst way to treat a customer and you can be assured myself, family, colleagues and friends we will no longer be using.
56 replies
63 months ago
Expeptional Support
Would just like to take a moment to thank Leanne from BetterBond for constant help, support and assistance. As we all know applying for a home bond is an extremely emotional and stressful time especially for first time buyers. Leanne was extremely professional and went well out of her way to ensure we were approved for a bond and at the best possible rate. Well done Leanne and thank you BetterBond.
56 replies
Review Distribution
5 Star
3 (15.789473684210526%)
4 Star
1 (5.2631578947368425%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (78.94736842105263%)