SV
Soon van der Walt
Active since Dec 2017
18
Reviews
0
Industries
Reviews
18 reviews4 months ago
Terrible service - King Price Insurance – Claim CKP2682447/8
I am extremely dissatisfied with the service I received from King Price Insurance regarding claim CKP2682447/8, submitted on 03/12/2025 for damage sustained on 30/11/2025 (one tyre and three rims). From the beginning, this claim has been handled with a shocking lack of urgency and competence. I dealt mainly with Okuhle Mangisa (claims handler) and Jabu Mhangane (moderator), along with several other King Price staff members who seemed to act only as messengers rather than taking responsibility to resolve the matter. From day one, I repeatedly asked—practically begged—that this claim be finalized urgently, as the rim suppliers close on 19/12/2025 and only reopen on 05/01/2026. Despite making this very clear, no urgency was shown. As a direct result of King Price’s delays, I am now unable to order the three rims required to get my vehicle back on the road. Throughout this entire process, nobody from King Price contacted me proactively. I had to constantly phone and follow up. Emails were ignored unless I sent multiple follow-ups within a short space of time. Even then, responses were slow or nonexistent. On 09/12/2025, I received a message stating that the car rental company would contact me once the vehicle was booked. This never happened. Car hire is supposed to assist in situations like this, yet I have been unable to use it. Why am I paying for car hire cover if it is not available when I need it? Today, 19/12/2025 at 16:30, I am still waiting. Earlier today, I was told someone would call me to finalize the claim for a cash settlement. That call never came. To make matters worse, if someone goes on leave—as happened in this case—nothing moves forward, and their emails “cannot be accessed.” This is completely unacceptable for an insurance company. I would not recommend King Price Insurance to anyone. The service has been terrible, communication is poor, and there is no accountability. I sincerely hope I am able to change my insurance provider in January 2026.
53 replies
4 months ago
Evotel after hours terrible support
Signed up for internet with Evotel through Backspace/Landline on an existing installation and router so it is a matter of setting up software only. I am on my third day waiting for the connection to work. The PPPoE dial up issue was escalated to Evotel yesterday afternoon but only to find out there is no after hours and weekend support from a company like Evotel. This is really absurd, in the day and age we live in things on the software side can happen much faster than 5 days. Needless to say I canceled my application and called a local service provider and was connected in literally 45 minutes. #poorservice
53 replies
15 months ago
Wee;ee not with you every step of the way
I am extremely dissatisfied with the service I received from Weelee. Throughout my experience, I was met with poor communication and a lack of follow-through. Despite my attempts to reach out, I was never contacted or informed by Weelee regarding their decision on purchasing or not wanting to purchase my vehicle. It was only after multiple follow-up calls that I was informed the vehicle had been placed into a dealer auction, with no prior discussion or explanation. This lack of transparency and professionalism is concerning, especially given Weelee's claim of guiding customers through every step of the process. Unfortunately, my experience has been far from that, and as a result, I will no longer engage with Weelee in the future.
53 replies
20 months ago
Delta Airlines pending payments
I paid for a plane ticket using my Discovery cheque card on 11 August 2024 for the amount of R27,269.30 with Delta SA Airlines. The initial payment attempt was unsuccessful, but the second attempt was successful. However, two days later, I discovered that the first payment had also been processed, resulting in my account being overdrawn and subsequent declines at other transactions. Delta SA Airlines is unable to assist due to their protocol and has not made efforts to resolve the issue. Discovery Bank, which has full control over my account, has not been able to decline the duplicate transaction due to insufficient funds, despite the fact that such transactions should typically be declined if there are no available funds. I am deeply disappointed that modern banking technology cannot rectify this issue promptly.
0 replies
20 months ago
Discovery bank bad service
I paid for a plane ticket using my Discovery cheque card on 11 August 2024 for the amount of R27,269.30 with Delta SA Airlines. The initial payment attempt was unsuccessful, but the second attempt was successful. However, two days later, I discovered that the first payment had also been processed, resulting in my account being overdrawn and subsequent declines at other transactions. Delta SA Airlines is unable to assist due to their protocol and has not made efforts to resolve the issue. Discovery Bank, which has full control over my account, has not been able to decline the duplicate transaction due to insufficient funds, despite the fact that such transactions should typically be declined if there are no available funds. I am deeply disappointed that modern banking technology cannot rectify this issue promptly.
53 replies
43 months ago
Tymebank not a bank
Pathetic service... You can only express clear for R20000 a day, only R100000 max normal payment and then you have to wait 24 hours for the money to reflect. There is no reason if money is in your account for a payment to take 24 to 48 hours to reflect. All other banks if you pay today during business hours the money reflects the next day. Tymebank should not be called a bank and would not recommend it to anyone. I my family of 6 we have 5 TymeBank accounts which will be closed on Monday. Do not use Tymebank
133 replies
45 months ago
Kaelo Gap Cover
Terrible to deal with! Quick and efficient during the sale but oh my gosh absolutely terrible when you have a claim. Been a member of Kaelo Gap Cover for +- 9 years, only had 2 claims. One was paid with great difficulty, the second claim was rejected. Currently busy with a claim that was first registered on the 24 June 2022 it is more than a month later after numerous documentation requests and telephone calls there is still no feedback accept for automated sms's that gives you no progress. Would not recommend this gap cover to anybody.
134 replies
47 months ago
Dialdirect Regular driver vs Only driver
I had an accident claim for one of my vehicles I was driving. Although I am not listed as the regular driver, I am the policy holder and the vehicle is registered in my name but yet I had an additional excess of R8000.00. In my opinion there is a vast difference between a regular driver and only driver. I understand risk gets calculated according age and date of license issued but I am 52 and my daughter 23! How does Dialdirect work this out. I have requested for the recording of the day when I agreed to the terms and conditions 2 weeks ago but 2to date I have had no response from Dialdirect. My Dialdirect premium is R4300.00 p/m and the claim amount is R15300.00 and after all excess and penalty amounts the settlement amount is R2989.00. How ridiculous is that!!! Regular driver vs Only driver there is a HUGE difference!
134 replies
50 months ago
Experian SA bad service
Absolutely useless. They don't answer their phones, emails are being read but no response. i have logged disputes more than a month ago but nothing has been and no communication received. Unfortunately most of the credit providers deal with experian because Transunion is on the ball.
53 replies
53 months ago
Spares Direct Terrible Service
Ordered a complete set of inner & outer angel eye headlights from Spares Direct. On receiving the parcel I noticed that there was a slight difference in the glass but decided that I could live with that. Took the headlight to the panel beater that was repairing the vehicle at the time. They fitted the headlights about 2 weeks after I delivered them only to find that the outer is a warm white and the inner is a cool white. Spares direct says it is past their 7 day return policy and because the lights were fitted they can not exchange the lights. How can one tell that the lights are not the same without fitting and connecting. This is not a customer error! The person dispatching the order should check that the correct stock is dispatched. Terrible service!!! Will never recommend nor order from Spares Direct again.
0 replies
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18 (100%)