AB
Anneli Brooks-Smith
Active since Dec 2017
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
Company card - disgraceful service in the after hours contact centre.
I am trying to unblock my company card. I do not have online banking and SBSA cannot send me an SMS verification to unblock my card - system issue on their end. I have apparently go into the bank to get it resolved. We have a major event in the US which I needed to purchase online goods but SBSA is so unhelpful and unprofessional. The call centre staff - WOW what a bad experience. Apologies my company banks with you! I will let them know about this disgraceful service.
159 replies
2 months ago
Unacceptable service or NON-service from Discovery Health
Discovery only care about money and not their clients. I have been a member for years and I have R61k in my savings account. I was booked in for an urgent dislocated lens surgery - it was an emergency as the dislocated lens was damaging my cornea and could lead to blindness. This should be treated as PMB. I have disputed the decline multiple times, supp**** the doctor's clinical notes, spoke to 7 different operators (when you eventually get hold of them) - they cannot help and do not return any calls. I have to pay R50k for the procedure as it was an emergency. Discovery has not even responded to any of my disputes although the automated email says 48 hours. I am utterly disgusted in the treatment (or NON treatment) I receive from Discovery. Dispute reference number: 11875814680 - dated 23 Feb 11884225200 - dated 25 Feb 11886609320 - dated 26 Feb
212 replies
14 months ago
Excellent service and extremely professional
I want to thank JP and his amazing team for the excellent service received. The team was so professional, on time and the move went smooth. I can HIGHLY recommend JPS Moving.
0 replies
44 months ago
Call centre not able to resolve a login issue after being on the phone for 2 hours
My catch-up stopped working. My account is paid by debit order and not in arrears. I phoned the call centre 16 September at 17h46 and was on the phone for 43 minutes without the agent being able to resolve the issue. He said it would be escalated and someone would phone me yesterday. I phoned back at 19h05 and after 22 minutes the call dropped. I was hoping someone would call me without any luck. I phoned again at 19h27 and was on the phone for 51 minutes. Again the agent wasn't able to resolve the issue and said it was escalated. I am still waiting be called and the issue resolved. I a giving a 2 star only because the agents were trying to help.
266 replies
44 months ago
Weelee is the best!
I want to thank Weelee and in particular Arno R for his amazing service. He is very professional and helpful. I would highly recommend Weelee for selling a vehicle. I am so impressed. :-)
74 replies
54 months ago
Very difficult to cancel an unused line out of contract
I wrote an email request to cancel a line on the 05th of November. I received prompt response from the customer center advising me to write an email to mailto:RetentionsCancellations.CSSPROD@vodacom.co.za. I have send the request on the 09th of November and followed up on the 18th. I still have not received any correspondence or confirmation that the line was cancelled.
159 replies
58 months ago
Why does it take 7 - 8 working days to close a cheque account.
You can open an account in a few seconds but it takes 7 - 8 working days to close the account. It just costs more money.
53 replies
60 months ago
Discovery help is so unhelpful
I phoned to find out why my husband who is over 60 and receiving chemotherapy have not been contacted to receive his Covid vaccination. I registered him on the government site 19 April and on the Discovery site when it went live. I phoned to query and spoke to Bongeka from oncology who transferred me to the Covid department. She promised to call me if the call drops so after holding on for 15 minutes the call dropped and she has not phoned back. Discovery help is so unhelpful.
265 replies
62 months ago
Direct Axis service is unacceptable and incompetency is a norm - trying to settle a loan but cannot get a settlement quote
We have taken out a loan against a property with DA. We fell into difficult times and had to sell the property. We worked through DA's cancellation attorneys on instruction. MBD attorneys (the account was handed over) has given a settlement that the cancellation attorneys C&A would not accept. The property has been registered but because C&A would not give a clearance certificate (the original clearance has expired because of the incompetence of the registration office) we cannot settle the loan or get paid out.
53 replies
65 months ago
Extremely poor service and no correspondence
I have been sending emails to make a payment arrangement. I have also applied online to confirm the payment arrangement. I escalated this to ABSA. I have not received any correspondence from RL Daly. I emailed them 23 November, 26 November, 09 December and 17 December. I have applied on their website 23 November and 09 December. I received another threatening sms 18 December saying I have continued to ignore all forms of correspondence. I refuse to phone because then I don't have record of the conversation and as is their service is not trustworthy.
0 replies
Review Distribution
5 Star
3 (15.789473684210526%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (15.789473684210526%)
1 Star
13 (68.42105263157895%)