LA
leigh A
Active since Dec 2017
8
Reviews
0
Industries
Reviews
8 reviews24 months ago
Rude drivers
Bus number 8113, was the most horrible trip even. I have been a loyal customer for more then 8 years now without any failure. This trip on ths 23rd April 2024 was my ultimate bad experience. The drivers they are so rude, it is winter and the aircon was on 18°C the whole trips. Passengers have asked the drivers please switch the heater on but the bluntantly reaponded to nothing. Please make sure that thia drivers are taught about customer service, otherwise to this result you will loose business
0 replies
63 months ago
DSTV PRICELOCK "KAK" SERVICE FED UP CUSTOMER
i do not even know where to begin my complaint seeing that this would be the 15th time i will be doing this to regards to this horrible service that we have been experiencing from dstv. We have been loyal customer for as long as i can remember and have never ever even have had any issues regarding our service, until we decided to apply for the Pricelock in June 2020. After we have spoken to the consultant over the phone who did the application we have had not had any response from dstv regarding the delivery and installation regards to the package. The only thing that we were told is that it would be plus minus 7 to 14 working days next whole process. Right few months past within the lockdown and nothing happened and no one communicated with us in regards with any installation or any delivery of the device. After 2 months after the application after not even receiving the package yet we noticed thst we have already being charged for the whole pricelock package which we have not even received nor has been activated on the system by any legal installer at this moment in time which is a few months past the application. We then tried sending another application sms so that we could just get to the pricelock center for a consultant to contact us to explain to us what was happening on the issue. I then spoke to a lady who checked on the system who then told us that the courier service came to deliver the decorder and no one was home and no one signed for it and returned it to the warehouse but also it showed that this decoder was active on our side but we have not even have it in our poccession. She told me that she would escalate the issue and make sure that we will be refunded for all the months that we have been paying for the device that we have not used and she will also ask to have it sent out again so that we can have the device and we can contact an installer in the area whom she provided me with contact details to call as soon as it arrived. To months later eventually it arrived and in November since June we have not had any refunds, amendments or price adjustments done to our account, so now there is a very big problem. Not only are we robbed from being for something we never had, we are now paying for 2 pricelock decoders because the first one was never cancelled and we according to dstv are now paying for 2 pricelock decoders that we never have. So originally we are now held liable for the 1st decorder then delivered and installed, the 2nd one installed and paying 2 pricelocks. We find it strange that people can be so incompetent in what they do and make so many mistakes and rip people off. We have not been able to have our service connected since december 2020 because they feel that we have to pay for 2 devices. We have been all over for help to the multichoice service centers for help. Just we are escalating the issue to the relevent departments but no one ever gets back to you with an answer. We have been without watching tv since December because at this moment according to dstv we owe them R1847.47 i have other more important things to do with this money before paying it for KAK service that we get and for things that you watch over and over evryday. If you want to sort out your KAK service feel free to contact me or my husband on Denzil Arries 0760402327 or Leigh Arries 0815453682 Account number: 79240464 Customer number: 94113582. Please bear in mind that this is not the first hellopeter review regarding this issue so be careful what you do now then what you did not do before.
56 replies
65 months ago
Kak service
21:45 we are now in Somerset at the Caltex petrol station, we here boarded a new bus after waiting at Cape Town station for a bus that we were supposed to be leaving at 19:00. We waited for a bus got onto a bus and had to get off and onto another bus. How ridiculous is this kak service. Over crowded busses after we are in a pandemic. The bus cannot even move faster then 20km, I tried calling the call centre with no luck
0 replies
65 months ago
Bad service
Worse service, I hope that no one gets to deal with them ever, I really hope not. They have no communication and customer service
0 replies
65 months ago
Bad service
Use ever service, came to collect my tv on 30 November and since then they have been chanting me around. I am so furious I will never ever buy an LG product in my life and all my appliances are LG and I am so scared for dealing with them again. People come to my house and see the empty bracket on my wall where my tv is supposed to be and think my tv has been repossessed. This is not on
112 replies
67 months ago
Worse service
Worse service ever, applied for pricelock in June already. The call center says the stuff was collected from warehouse in August still no installation. I have been a loyal premium subscriber for 7 years now. This is the service you get for your loyalty
106 replies
93 months ago
Steer worse service experience
It is such a pleasure going to Steers in storms river mouth. The Intercape bus normally makes pitstop there on the way to Cape Town. On the 7th of Augustus 2018 the bus arrived there. As usual I go to steers first because of the 20 minutes we have and I know with all the orders it might be taking a while. To my advantage I was the first one in the store and ordered the ribster burger of R34 and then ask the cashier an older coloured lady that I am old employee there to add me a drink. Then she gave me the price of R55. I was so shocked. While I then cancelled the drink politely, but the response from the lady had me totally thrown off. That is why I always tell you to check the price before you purchase it. Wait now, I asked her where on the board is the price nowhere. Then when she sees that I'm to quick for her she says I thought you wanted the milkshake that you can add R19 to top up. Do let you know I have been an employee of Steers for many years and never ever heard someone speak to a customer like that telling you to check the price first. Do you handle all your customers like that and still continue to chew your bubble gum. My order no was 43. When I received my burger I was really leftover Pattie from yesterday and just warmed up. She told her fellow employees to make sure my order was bad. This is my money I did not get anything for free. The chips where blanched and reheated. So you can imagine how disgusting it was. Luckily for her m battery died I could not take any pics. I would consider you check my order no on the 7th August, they do know when Intercape stops there so this would not be an issue. I am taking this further if I do not get any response. This is bad customer service especially for such an busy and upmarket place. My name is Leigh Arries ********** 983. Or email me at **********
0 replies
101 months ago
Credit
On the 19th of December 2017, I hired a car from Tempest car hire in Bellville to embark to Port Elizabeth. On the 20th of December 2017, I dropped the car off at the offices of Tempest car hire in Port Elizabeth at the airport. The checks have been done on the car and I filled the tank with petrol at the garage in forest Hill near the airport. I phoned on the 21st of December 2017 to the Port Elizabeth airport to find out about my deposit owed to me which was not the full amount as per deposit paid. I phoned the Port Elizabeth branch to enquire about the issue and I was advised by the consultant that I was charged for an extra day due to the mistake made by the person checking in the vehicle and the person that did the capturing of my account just processed it and did not check that it was a mistake. He advised me to contact the Bellville branch for the refund. I contacted the branch and spoke to Nikita that same day which she reassured me that it was a mistake which she would sort out with account department ,but did promise to phone me back. On Friday the 22rd I phoned Bellville branch again and Nikita told me that she was just discussing me with her colleague and sent the request through to accounts department. So it was the weekend of Christmas and public holidays and then again I phoned on the 27rd December after still no refund has been done and again Nikita has advised me that accounts department has my refund and they also have many refunds to attend to and they will do the payment up until Friday the 29th December 2017 I phoned every day and Nikita just had the same response, also promising me on Friday the 29th that she will have someone from accounts department contact me personally to explain what the issue was because there is nothing wrong with the claim the refund just need to be paid in my bank account by the accounts department. This is so annoying how many refund do you have and is there only one person working and paying out this refund or credits. I have only had bad experiences with Tempest car hire with my money. They do not do follow ups on there work and they do not have a good system when it comes to customer service. They have one person working with everything that is only human and do not get to everything. The day I returned the car back to the airport in Port Elizabeth I just asked the consultant to check on my profile for my refund on my deposit for the previous account he advised me that nothing was wrong with my account, but the branch had to just put the deposit back. I phoned Nikita in Bellville she apologized for her colleague not doing the refund, if I did not ask them to check in Port Elizabeth I would have waited for days up to weeks for my deposit refund. It is not my duty to check up on things like this, you would expect not to have a problem with your money being back to you. I hope that now after this review I will get my money. I am very angry with the service up to now.
315 replies
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1 Star
8 (100%)