PB
Piet B
Active since Jan 2018
7
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7 reviews38 months ago
No Stock Triple jump Spikes
I bought Nike triple jump spikes for my daughter at Nike factory Atterbury, we bought Nike due to the fact the she's having her second pair of running spikes and also few pairs of tekkie's with no problem with Nike's products. But we had a problem with the triple jump spike where it started to come loose where the spikes it self turns in. We then took it back to the shop mentioned above on the 25 February 2023, they had no stock and the daughter had to participate in an event on the 27 February 2023 which the manager then said we can keep it as we put tape around it for us still to use and return it on the 03 March 2023. We went back on 03 March 2023 as that was the time given by the manager to bring it back or we will get no refund. Arriving at the store they still had no stock and due to the fact that my daughter went to the next round she had to participate again the next day 04 March 2023, this time there were a deferent manager which were a lady and she said that its the last day and they can't refund me after this but she will let me use the spikes ( still damaged ) again but then I will have to chose something from the shop for the amount they own me, then I ask the question if I can keep the credit until they get stock and her reply was NO. Why not as it is not my fault that Nike Factory don't have stock and I am not a person that judge a brand by the first incident ( complain ) as Nike did proof to me that its good quality. The lady said I must order online I then said to her these days its not safe to order online and I am not willing to do that. I am not sure if I now need to try a deferent brand as the service from this shop and the way they handled my return and complain because I need new spike but the factory don't have and now they putting me under pressure and I might loose my refund, even after I did reported it on time but unfortunately they never had stock. Why must I loose if they don't have stock they need to keep my credit till they get stock I did return my product with in the factory warranty time therefore why must I now been send up and down and get threatened that I won't be able to return or get a refund after this coming Friday 10 March 2023 and that I'm not allowed to keep it till they get stock again.
0 replies
51 months ago
No feedback from FAIS
Sometime back I raised a concern regarding Liberty life increase policy's without proof of signed policy's. Liberty then refuse to assist me anymore and refer me to the FAIS Ombudsman which I now know why. I send FAIS my complain and on the 6 August 2021 FAIS replied that the complain is registered ( CRM:0000001 ) and if I don't receive feedback with in a month ( if I'm not mistaken ) I can respond on the email which I did a few times already started the 26 October 2021 and last time 21 January 2022 but had no response from FAIS. I now know why Liberty refer me to the FAIS first is to get me of their backs by just pass it on to someone else ( FAIS ) as Liberty just saying the case is been registered by the FAIS and we need to wait the FIAS feedback, secondly my opinion is I can see who is paying Ombudsman fees as I can see on who's side the FAIS is due to no response to me. If I new this is the easy way out for Liberty life to get me off their back I would have never register a case with the FAIS as their is no support from them . I mean how can Liberty increase my policy and if I ask for a singed original copy of my policy they say they don't have one but yet the increase happed already months ago. I will think twice when ask to get assistance from the FAIS
0 replies
58 months ago
Standard Banks no signed copy of policy.
Standard Bank FSP ( financial service provider ) sold a policy in 2006 which the policy company is Liberty Life. I received email from Liberty in February 2021 that my premium will increase in August 2021 ( almost double ). I then ask for proof of my signed policy as I was visited at home and myself and wife signed for this policy. Liberty reply that I need to contact Standard Bank FSP as they do not have signed policy's ( how the hell do they debited money then from my account then ) which I then said Standard bank did request the increase Liberty did and they must sort it out. Gregory Stephan Paulsen Provincial Manager at Customer Relations & Legal from Standard Banks Financial Consultancy replay on my request for a signed copy off my policy and said they don't have a copy and that they can't assist me anymore and that I may refer the matter to the FAIS Ombudsman. Liberty wasn't prepare to assist me, now a manager from Standard Bank is not prepare to assist me and now they want me to take this to the FAIS. I never miss one of my debit orders they never had to ask me for a payment now I am asking just proof of my signed policy ( a document that approve that I am a policy holder and that they can debited from my account ) that I can check that this is what was agreed on in 2006 as I can not recall that this was the agreement ( those days we signed for policy's not as per todays policy's where everything is discussed over the phone ), they must hide something and to me this is the reason behind this. My question is how is it posable not to have a hard copy of the original signed policy, I mean this to me should be by law kept till the last day of policy agreement or when it happens that there is a claim and then even 3 years after that claim date ore agreement. I am not happy with how managers from Standard bank treat there clients, and how it is posable to debited money from someone without signed paper work.
53 replies
59 months ago
Order not received.
Poor service, feedback and follow up. I have placed a order in February 2021 and also did receive conformation order number and tracking number but have not received my parcel yet. I did send emails but with no reply. I also searched the internet to try and see if I can contact them but no luck. I did spend a lot of money but now don't get any reply from them.
0 replies
60 months ago
Policy premium increase with out signed proof
Policy Increase, I received a letter form Liberty via email saying that my policy premium will increase August 2021 this is after many years of having this policy. Because the premium will now be double I ask for a signed copy of my policy as I can not remember this in my policy. Liberty did send me a copy but it was not a signed document I then requested again for a signed document. A reply came saying I must ask Standard bank Financial Consultancy (SBFC ) as they the one's that sell me the policy, my reply was that my debit order show Liberty life and the increase request letter also came from Liberty not Standard bank why must I ask them as indicated. Liberty replied that they awaiting conformation from Standard bank as they did send a request for the signed policy to be send to them and will give me feedback soon, weeks later I followed up as to why no reply as time is running out Abel Mofomme replied saying Notwithstanding the above, we have referred the matter to SBFC and they confirmed that they could not find the copy of application form and that the guy that sell the policy to me has left SBFC and he gave me a new contact person. I replied saying that if there is no proof of this document it means all debit orders needs to be refunded or they need to send me the signed documents as proof. Abel then send a shockingly responded with an email that have nothing to do with my request but only blaming myself and the SBFC and also gave me the contact details of FAIS. My question is how can they debited money from my account with no signed proof. Abel also stated that We regret that we are unable to assist you any further in this matter. Guys this is how Liberty treated me after more the 15 years with not missing any premiums and when you ask assistance this is the response you getting. I hope this will help to get a response from Liberty as I just need signed proof of my policy and then problem solved. I did reply on Able's latest email but haven't received a auto reply ( as per norm ) which means some how they blocked me. Not sure if this is legal to do from a client point of view.
265 replies
67 months ago
Unable to stop account.
I am tying to cancel my Telkom line from the 15 September 2020. Yet I only receive emails saying cancelation order number: is in progress. You will receive confirmation as soon as it has been successfully completed. All emails I am sending come back undelivered and some saying please contact us with a phone number for assistance. I received an invoice this morning to pay another month when will this stop as you can not email them or reply on any mails received. I had to pay end September now I need to pay also end October. come on please
0 replies
101 months ago
I am a member of QVC and I am not happy that I am not allowed to cancel my membership.
I bought my QVC membership on the 28/04/2004 and settled my account on the 27/07/2009 which cost me R19200 then I paid Management fees till today which cost me to date R42174.70 this adds up to R61374,70 ( to me this is just money down the drain and unacceptable with the service I get). I tried again to do a booking during December 2017 ( by calling the call centre ) but with no luck everything fully booked. I then even tried to do a booking in advance on the 03/01/2018 I tried to do a bookings for October 2018 online but it just says IT APPEAR THAT THERE IS NO AVAILABILITY FOR YOU SEARCH CRITERIA how is this posable. I have tried previously to stop this as my account was paid up and that the management levies are getting very expensive but they replayed saying that I cannot stop this agreement ( how the hell is this possible ) they gave me a option of selling my portfolio which I tried but no one wants to by this or even for free not even one person. I have paid what was needed when I bought this ( R19200 ) therefore I don’t own anything and a additional R42174.70 on management fee's ( monthly fee now of R707,55 ). I had 140 point that forfeit due to no availability, I have 90 available points to date but can’t use them as there is nothing available which means they will also forfeit soon. I've been sending emails again from the 3 January 2018 but the only replays received are the computer raised email saying I will be contacted but nothing yet.
210 replies
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