SJ
Saurabh J
Active since Jan 2018
21
Reviews
0
Industries
Reviews
21 reviews13 months ago
Is it difficult to understand what does a SETTLEMENT STATEMENT means?
I am not sure if its difficult to understand the meaning of "Settlement Statement". I have been asking for this for more than a month now and got a list of transactions of premium as a snipped. Firstly discovery decides to audit a claim from 2 years back and decides to cancel my policy and when I ask for settlement statement, nothing. Seriously. #policy -- 4000458954
424 replies
23 months ago
Happy with customer service from Mthandazo Clinton Shabalala
Mthandazo Clinton Shabalala provided excellent service by understanding my requirements on the call and took his focused time to go through the policy to make recommendations of changes. #happycustomer
53 replies
28 months ago
Thank you Bonginkosi Khumalo - Rivonia Brach - FNB - #changeables
It has been a pleasure seeking assistance from one of the branch consultant to resolve a almost 2 month old outstanding query with opening a youth account. Bonginkosi Khumalo from Rivonia branch was really living by the FNB values to create an awesome client experience of the #changeables. He went pillars to post to get the issue resolved and more importantly kept us in the loop with continuous updates.
128 replies
28 months ago
Blissful Experience with DiscoverCars during Xmas holiday period
Great experience with Discover Cars while finding the right choice of vehicle in the most affordable price during the years most peak period and in uone of the most bussiest places of the world.
0 replies
31 months ago
Amazing ambience and great food.
Amazing ambience and great food. My all time favroite place for authentic Indian cuisine with rich menu and lot of options.
0 replies
31 months ago
Still paying premium for claimed items for more then a year now
Claim : 3059119 - Plan 4000458954. Still waiting for the items to be removed from my plan. I am paying the premium of these items of almost an year now. Claim has been settled but claimed items stays in the plan. Had almost 20 emails on this in the past few months but still no closure. Everytime I receive a standard response - Good day We apologize for the delay. Kindly note that our management is actioning the removal and confirmation will be provided timeously. If you have any questions on your plan please email insuremaintenance@discovery.co.za or call us on 0860 751 751. Remember you can visit www.discovery.co.za and log in to view your latest Discovery Insure Plan schedule. Kind regards
655 replies
36 months ago
Warranty TRAP
We are again trapped between the people and policy issue here. Staff is good but the policies sucks. We bought one of the best products from Samsung - Z FLIP 4 but outside South Africa. Now the default screen protector which comes with the original phone is diplicted and has bubbles at the flip side. We tried with service centre but its not showing as under warranty here in AFRICA REGION since it was bought from outside. Now they can only assist with a price but not sure how much. they ask us to pay for inspection chargers which makes no sense to us. Also, will have to leave the phone for few days for screen protortor change - really? Also if we get it changed outside, they will cancel the warranty even from the country we biught this piece from. ITS A HUGE TRAP We cannot send the phone to country of buy to fix it, they wont fix it, I cannot get it fixed outside - Claps :)
212 replies
43 months ago
Horrible Product Experience of ALL GRAND GEL BATTRIES & Service from RELIEF ENERGY
I have a horrible experience using ALL GRAND gel battries. I payed my fortune for 2 set of 200AH batteries in mid last year with a promise that these battries will last at least 3-4 good years if used adepuately. We got all the installatons from RELIEF ENERGY who only suggested ALL GRAND. Now when we ask, none of them are coming forward for support. We dont have back up for even 30 mins to only run WIFI in the house when it was supposed to allow us run almost all essentials for 3-4 hours. https://www.facebook.com/profile.php?id=100063725003360 https://allgrand.co.za/home
0 replies
58 months ago
Thank you and well done - Kastello Govender
Amazing customer experience dealing with @Kastello Govender from retentions department. He called after picking an email from his team to deal with retentions. He understands the customer needs and makes sure he suggests any possible way to fulfil the needs based on the product configurations side of Discovery.
53 replies
64 months ago
Amazing customer experience and continuous feedback.
You guys are great in managing client expectations and continuous feedback. The car repair from Discovery insure was done very proficiently. I am truly amazed at the regular feedback provided by kayla.w@prolineexpress.co.za & patricia.s@prolineexpress.co.za. Thank you so very much
56 replies
Review Distribution
5 Star
8 (38.095238095238095%)
4 Star
2 (9.523809523809524%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
10 (47.61904761904762%)