LM
Lebohang M
Active since Mar 2009
10
Reviews
0
Industries
Reviews
10 reviews9 months ago
Woodford and Alamo not helping
I booked a car and picked up from Lanseria on the 15th and returned the car 1 day later. Upon returning the vehicle, the guy said I am still early for the return. I was billed for a day extra despite this. When I received my invoice on the 17th June, I called in to get this fixed and it was not. I have now made numerous calls to both fix this and to get my holding deposit returned and this has been met with pathetic customer service.
0 replies
34 months ago
aweful service - internet to the home
Pathetic cancellation. I went to the Cresta downstairs branch to enlist for the service. They did not have the router. I went back again on the 04th and they had routers, I paid R947 for the router, but they could not release the router from the system. I went to Nicolway on the 7th and got the router and sms. I paid R1047. the router didn't work properly wanting to constantly be reset. I returned device and sim to Northgate and the manager said it would be cancelled and my refund would be done by HQ. from the regional manager providing me pathetic service at Cresta when they failed to release the router to having to go back to Northgate to actually try and get the contract cancelled after I got a debit bouncing on my account. MTN owes me R2000 but they are busy sending me a bill. I sent an email and they are telling me to go back to the branch yet those people are not employed by MTN - all your branches are 3rd parties, and no one is willing to take this query and resolve it. I want my money and stop sending me bills when I don't have the device nor sim.
60 replies
34 months ago
Good purchase but poor delivery
Great product, great price. I bought 2 beddings for my little boy. The poor thing was the delivery, the amount of time taken to fulfill the order was too long. There was no communication of actual date of delivery. Only on the day of delivery an sms was sent to say the package was out for delivery.
53 replies
92 months ago
Delivery Incorrect
I ordered a quarter chicken with saucy rice. When the driver delivered an incomplete order, he left the order and said he is only a delivery boy. I called the store to report the error and the lady said the only way they would rectify the problem is if I give them the cold chicken back. I did not mind this except she made it as if I wanted to eat the meat for free. There was no apology offered. The second stint, still an error, the chicken was dry and didnt have extra sauce. I had to squeeze out of the cold wrong chicken so that I dont waste further time but get to eat.
525 replies
92 months ago
Nandos Douglasdale Store & Driver
I ordered a full chicken meal with four sides from Nandos Douglasdale. I requested that the chicken be extra sauce and the chicken arrived dry. I asked the driver to go back with the chicken to get it rectified. He then told me not to order from Nandos douglasdale because they are too busy there. He stood for a good while looking at me and wasting my time. Not only was my order wrong but the driver was plain insensitive to the error of the store and my need as a customer. How terrible
105 replies
121 months ago
Homeloan Error
<p>I applied for a Homeloan from Nelson Santos at Nedbank. When we applied for the bond we requested a 100% bond. This was not given and we had to raise 10% as deposit. When we went to sign the bond registration do***ents at Bavin Inc, we found that a clause had been included that we would sell the current house my fiancee owns, we had never included this anywhere in the deal. When I quizzed Nelson about, he himself was shocked and promised to call me and give me feedback. He failed to do this. Only when I in exhasperation sent him an email, then only did he respond and he copied my estate agent et al on the email which should have been a private conversation about my ability to afford the bond. Even thereafter, he apparently is working on the application yet not communicating with me, I hear from my estate agent about the do***ents he needs. The promise of a bond yet at Nedbanks terms that were not agreed to by us left a bitter taste in the mouth, the lack of an apology and an explanation from Nelson further adds insult to the injury. Now we are losing a potential investment because of Nedbanks lack of good service and introducing things by themselves without our agreement.</p>
75 replies
126 months ago
Migration
I called your contact centre numerous times and was informed that i need to go to a Telkom branch to change my smartplan 50 to smartplan 100. I went to your Tyger Valley branch who made me fill in the form. And they also informed me what my new contract payment would be. They went on to inform me that within 3 days I would get an sms when this is done. I left Cape Town back to Jozi. I phone your contact centre to follow up on this. The lady told me to go back to that branch, which i obviously refused. Your branches have contact numbers which they dont answer. I was told to go to another branch and i refuse to do again what I already submitted a form for. What terrible service for a person who has 2 contracts with you
75 replies
130 months ago
Turned Around
I was pleasantly surprised and delighted when the Telkom team, Joshua promptly responded to my complaint on Hello Peter. Even before I expected, within 2 hours of logging the issue, he called me, he consistently kept me in the loop with a delightful attitude. I wish everybody would model how they give service after Joshua, especially the Eastgate branch staff.
75 replies
130 months ago
No Service
I tried to apply for FNB credit facilities with fail. I noticed that the FNB platform has unupdated data for me from Transunion. I then contacted Nicolette De Sousa, who takes very long to respond to emails and doesnt respond to the questions or concerns I have. I am paying for a private client experience and I think platinum and gold clients do not get any better service. I sent her an updated credit profile of mine from Transunion and she still tells me I need to refer to my previous credit provider and transunion. She lacks attention to detail and doesnt understand fundamentals of service. I think I should move my banking to other banks where I can get better service. Or be given a private client banker who will give better service than this crap I have received. FNB has sat with an unupdated record for more than 3 months from Transunion and she has been sitting with this query for more than 10 days with nothing done when all that needs to be done is from FNB's side
75 replies
130 months ago
Horrendous Service
I visited the Eastgate branch of Telkom Mobile stores looking to get my iphone 6 plus taken in for repairs. I had been told by a consultant at your call centre that the warranty covered the scratches. Tau told me that this call centre agent was crazy. I later learned from an iStore consultant that I should have taken Apple cover when I took the phone, nobody at Rosebank offered me insurance nor informed me about this cover that is available. Nevertheless, I also requested Tau to do a sim swop for me as I had been out of the country for more than 3 months and had not been using my phone number. He told me that my phone had not been allocated to anybody and I couldnt get it back, I asked who do I need to speak to to make tthis happen since he told me about incidents where I can get my number back. He then started to lambast at me about nothing being done for me. he told me the manager cant help me, I shouldnnt even take the store phone number as they do not answer the stores phone. I must just call the call centre, I must take his name and complain.<br> <br> This horrible service is making me consider porting my contract and all my mobile numbers away from Telkom Mobile since nobody cares.
75 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
3 (30%)
1 Star
5 (50%)