BB
Bruce B
Active since Jan 2018
13
Reviews
0
Industries
Reviews
13 reviews35 months ago
*********** claims and admin staff.
Useless. Held my car hostage for 4 days whilst they try and communicate with Discovery. Claims Department unable to identify the difference between excess waiver and zero excess. Didn't even apologize for their incompetence. Reception said its not my fault I'm just the receptionist. Lack of ownership, empathy and should not be aligned with Discovery. An embarrassment.
0 replies
67 months ago
Nedbank doesnt want my business after 20 years and being called a lifetime member
Today I'm absolutely shocked and disgusted with the manner in which I who apparently according to Nedbank is a lifetime member with a dedicated banking team to assist me has been treated. I've banked with Nedbank for over 20 years. I have a bond, with them, had student loans with them, credit cards and cheque accounts. Recently due to covid 19 and my wife losing her job. I fell into arrears on my credit card for 7 months. Last month I Paid if off in full as it shows on my statement R0.00 owing to Nedbank. But when I apply for motor vehicle financing, all the banks except for my own lifetime bank (MFC) approves the deal because it still shows that R6090 is in arrears with ITC. So I phone Nedbank and after being transferred 4 times, I eventually get told as per policy and because im a lifetime customer I must be transferred to my dedicated banking team, only to be told that I must be transferred again but the gentleman who was helping me was waiting to find out where to, and then the phone died. If this matter is not resolved before the end of the day. I will be moving my entire portfolio to a new bank. This is the last straw Nedbank.
0 replies
69 months ago
Vodacom scamming customers with unwanted subscriptions
Vodacom To everyone who knows me please if you are a VODACOM customer phone 082 135 and ask them to check your mobile subscriptions. I was subscribed to 4 random and completely foreign services at R7 to R10 per day. I did not knowingly subscribe to anything. I was not getting a statement of this either. So I asked to check my wife’s number too and she is subscribed to 5 completely unknown and random services. I guarantee you are being too. Somebody is scamming Vodacoms customers. If you do not physically say NO to opt out you will automatically be opt in by just ignoring these messages. This is FRAUD and illegal under the DATA protection act. I’m taking this as far as I can, check your accounts now. VODACOM I want answers? Also since my contract is paid up I’ve been paying you R220 per month for airtime and this does not roll over so if I don’t use it, you steal it therefore I’m paying you for no product or service for 5 months but that airtime is being taken by random companies claiming I’ve subscribed. I’m contacting Carte Blanche, it’s time we get answers? VODACOM has been *****ing customers for far too long.
106 replies
77 months ago
Telkom hides fee and their attorneys P&P confirm it
About 3 months ago, Telkom instructed me to cancel my Fibre contract with them, because the new house I was moving to did not have Telkom Fibre available in that area. I asked if I can cancel now, they said no rather cancel once the months installment has gone off, because if you cancel now, they switch your fibre off and you will still be charged. So that was great service, I waited and then went into the branch, the lady told me it has been cancelled and there is no outstanding fees on the account, She said no, I asked again " So i dont owe anything" she said yest that is correct. It took Telkom about a month to inform Vumatel so the new tenants could not get their line activated as my line which was still cancelled was still at the address because Vumatel never knew I cancelled. Then about 3 months down the line I get an SMS saying my bill has been handed over to P&P attorneys, can you believe it. So after investigating I was told by P&P attorneys that Telkom dont tell their customer about a post rental cancellation fee.........................WHAT? I was told I dont owe anything face to face, looking at my account on the system, saying CANCELLED. Now Telkoms attorneys are telling me Telkom doesnt inform the customers of this fee. Shocked and upset
0 replies
88 months ago
Fibre installation -Telkom shocking-order not closed
Telkom phoned me to ask whether I would like to upgrade to fibre with Vumate. I said thank you for the call, I would love to, they did an online application and approved the upgrade. I then was told that the Vuma installation team would bring the wifi router and set everything up for me. To my surprise A courier company rocked up with the wifi router, then VUMA who have been fantastic arrived as disclosed on the date and time and installed the fibre. They gave me a VT number to contact Telkom technical department to activate my fibre and router. So I phoned them and they told me that Telkom Sales hasnt closed off the sales order and they cant activate my fibre until they have. I need to phone Monday morning because they dont work on weekends. So I phone Monday Morning and they have to log a ticket with IT and I need to wait another 24-48 hours. To top it off I got an SMS saying they will charge me pro-rata from the 17th of January today is the 28th of January and I still dont have fibre and my adsl wifi no longer works so please tell me what you are charging me for, because there is no product nor service.
105 replies
92 months ago
Checkers butcher -Shut it down
Checkers at Bayside in tableview absolutely shocking butchery service. Slow, lazy and the worst customer service ever. I asked for 2 -250g pieces of Rump and they proceeded to wrap two 750 gram pieces. Looked confused as if they had no idea how to do it then some other gentlemen grabbed the steak without gloves proceeded to manhandle the pieces of steak whilst cutting when i queried it the response i got was haibo. Butchers that dont wear gloves and cant cut meat. Good job checkers. Terrible
0 replies
92 months ago
Telkom ADSL - works for 1 or 2 hours every 24 hours
I have had the uncapped ADSL for close to a year now, paying R600 every month. The amount of days it actually works is shocking, and we are right next to a tower. I dont care what excuses you come up with, R600 per month for a product/service that works 30% of the time is absolutely rubbish and daylight robbery. I swore I would never go back to Telkom after my last ADSL 2 year stint, but i thought I will give them another chance with all the fibre service operators out now, I wish i never did because they cant offer the same product or service. They wont even contact me to see if they can come out and sort the problem out and make the product I purchase every month work the way its intended to.
105 replies
99 months ago
Promised voucher
I received an apology for appauling service we received and promised a voucher 3 weeks later nothing .
210 replies
100 months ago
No modem on day of installation
So I had a great experience in the shop and I thought it was too good to be true. So after waiting 2 weeks patiently for them to come and install the modem . They arrive and tell me there is no stock I must go to into the shop to get the modem . Are you serious ?
105 replies
100 months ago
Promises a refund . But nothing 1 week later
Vodacom called me to assist with all the data that has been flying off our cellphones and promised to return 1 gig to the one phone and 500mb to other on the phone with me. 1 week later I still haven't received it. Which means someone forgot to do it after saying they would . Not the best way to fix an issue . Just makes the experience worse. Come on Vodacom get it right .
210 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)