Active since Mar 2009
40
Reviews
0
Industries
Reviews
40 reviews14 months ago
Good service
Happy with the quotation process with OUTsurance, despite my normal dislike for doing things over the phone... The consultant was professional, careful and phoned back when promised. Chalk and cheese compared to my porevious insurer.
53 replies
15 months ago
Absolutely Over-priced
Their call-out fee and conditions are not correctly stated and misleading. It's not R 150 plus an hour's labour. In fact it's R 1 150 no matter what. We were charged R 1 150 for someone to come and take two photos, with the promise of a quotation to follow - which process took all of 10 minutes. We were then hounded to make payment without having received the promised quotation. We note further that 5% discount is claimed to be offered for on-site payment - but this was never offered to us. The quotation, when it was finally provided was exorbitantly expensive - over R 6 000 - with no deduction for the call-out fee. As a result we chose to get someone else to fix the problem, at a fraction of the price. We do not recommend doing business with this firm.
0 replies
15 months ago
Absolute Rip-off Artists
Absolute Rip-off Artists more like. Turns out their call-out fee is R 1 150, whether or not they do anything when they arrive. For us, they came, looked around, then said they'd give us a quote - which I had to chase after, and which turned out to be outrageously expensive - meanwhile hounding me for payment of their outrageous call-out fee. Found someone else cheaper and better in the meantime.
0 replies
29 months ago
SlowFi Corporation
My delivery still missing in action. Order placed on 15th. Delivery promised 2 - 5 working days. Was handed to your courier company on the 19th. When I phone your office I'm told it's no longer your problem. Worse, the agent starts telling me I'm being unreasonable to complain. When I phone SkyNet Couriers I'm told it'll only get to me on the 23rd. Slooooooooooow service, guys. You're competing against the likes of GetWine (next day delivery) and Takealot (24-48 hours on most items). Not happy...
0 replies
31 months ago
FADT = Failure from ADT
It's been 10 days now since we had an FADT technician come to tell us we needed a new alarm system. Repeated follow-up call from us and no-one has since showed up or sent us a quotation. The lesson? Don't bother with ADT. Get an independent provider to sort you out as we will now do...
131 replies
38 months ago
Don't ever end up owing money to unprofessional Woodford.
Don't ever end up with a fuel or damages amount owing to this bunch of clowns.. I did and had the matter handled in the most confusing and unprofessional way possible. Firstly I got sent several invoices without account details so that I could settle them. Naturally, I assumed that the outstanding balance would be debited to the credit card used for the car hire, and took no further action. Then I suddenly received an avalanche of emails from a variety of Woodford email address demanding immediate payment and threatening to have me blacklisted. Then my wife became the victim of telephonic harassment to the same effect. My repeated requests for a statement and for banking details fell of deaf ears. It was only the debt collection lawyers who were finally able to give be banking details, supported by the same two invoices, and an emailed recon - which I had already done on my own and sent to Woodford several weeks earlier. I never got that statement. Highly unprofessional. Differing information from different email address. What a mess. I won't be hiring from them again.
106 replies
65 months ago
False advertising on chenageable bookings!
When you pay a premium for a changeable ticket, you expect to be able to change. But, when I actually needed to change my departure date, I was unable to do so. Despite the confident claims on the website, and a specific link to 'Change my flight', all I could ever do was view my booking. The same thing happens on the app. And don't even consider phoning the call centre. The line goes unanswered. My call might be important to you, but far more important to me is knowing how long I will need to wait to speak to someone - minutes? hours? days?
0 replies
65 months ago
A waste of windscreen
When I hire a car, I don't expect to be ambushed with a faulty windscreen. Parked overnight, well off the street, outside my rented flatlet - the car between dusk and dawn develops a large crack across the bottom half of the windscreen. I know I didn't take the windscreen waiver, and so I was forced to to pay for a new windscreen. Had I been hit by a stone while out driving, I would have accepted it - but it was a short-term rental on paved, quiet streets. And nothing happened. The windscreen crack must therefore have been caused by a faulty windscreen or one that was incorrectly installed. Not happy. Will avoid Thrifty at all costs going forward.
112 replies
66 months ago
Someone please upgrade MTN!
MTN's upgrade service is appallingly slow and cumbersome. I applied to upgrade over a week ago. After an initial flurry of SMSs, I was handed over - without being informed of this - to a third party company, who requested a copy of my ID. Since then - nothing. Emails go unanswered, or get pro forma responses. The customer helpline is clogged, and I have far better things to do than listen to bad muzak.
56 replies
71 months ago
Takealot takes too long...
Your returns policy states the following: If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund. It is now more than 21 days since I returned an Asus router that had broken for the second time - ref no RRNc0ac8d2e. I have yet to be offered a refund. In fact all I get is the run-around from your staff. Kindly process my refund as a matter of urgency, so that I can buy a new router - anything but Asus...
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (2.5%)
3 Star
1 (2.5%)
2 Star
11 (27.5%)
1 Star
27 (67.5%)