NM
Nonky M
Active since Jan 2018
26
Reviews
0
Industries
Reviews
26 reviews5 months ago
Excellent Service from Suzuki Kyalami
I received excellent service from Suzuki Kyalami. From the moment I came in to make a booking on Friday, Mpho assisted me with such friendliness and guided me through everything. When I arrived today, she was already waiting for me and helped me even before I reached the entrance. The receptionist was welcoming, always smiling, and very helpful. My service advisor, Rozanne, kept me updated throughout the day about my car. When I collected it, she explained everything clearly and even took me to the car to show and help me understand exactly what was done during the service. Overall, the service was outstanding.
0 replies
6 months ago
Consistently Underwhelming Service — Unfortunately, No Longer a Surprise
If I could rate your service zero stars, I would. As a student, it is incredibly frustrating and disheartening to be forced to go to such lengths just to receive a basic response. This level of service is completely unacceptable. Over the past week, I have: - Logged a case - Made several follow-up phone calls - Sent emails. I have clearly explained on multiple occasions that I require a letter of good standing. Despite this, the issue remains unresolved. The continued lack of communication and accountability is deeply disappointing. I urge you to address this matter urgently and provide the requested documentation without further delay.
53 replies
6 months ago
Extremely Poor Customer Service and Lack of Follow-Up from Auto & General
On the 2nd of October, I spoke with Judy Ramludi regarding issues with my Auto & General app, which has not been working properly. I was promised that an email would be sent to the IT department to resolve the issue, and I specifically requested to be copied on that email — which never happened. Since then, I’ve repeatedly requested callbacks, but no one has ever contacted me. I am still waiting for feedback on whether the issue has been fixed or not. This ongoing lack of communication and support is extremely disappointing. I always make sure my premiums are paid on time, so it’s only fair to expect the same level of commitment and service in return. Unfortunately, since the start of my policy, I’ve experienced nothing but poor service from Auto & General. It’s frustrating that when you’re signing up for a new policy, you receive multiple calls within days, but once you’re a paying customer, getting assistance becomes almost impossible. This shows a lack of respect and value for existing clients. I honestly think Auto & General could learn a lot from Outsurance, who go above and beyond to ensure customer satisfaction. They even cover the cost of calls to make sure clients don’t spend a cent, a true example of valuing customers. Auto & General, please do better. Your customers deserve timely communication, proper feedback, and the service they’re paying for.
53 replies
7 months ago
Urgent: No Callback Received – Premium Payment Issue
I've made multiple callback requests since this morning, and yet no one has contacted me. My premium payment has not been deducted, and I'm trying to sort this out urgently. It's extremely frustrating that the only way to get a response is by posting on Hello Peter. This shouldn't be the only channel through which I can receive assistance..
53 replies
7 months ago
Poor Service – No Response from Auto & General
I have been trying to get hold of Auto & General for quite some time, but no one ever answers the phone. I have also clicked the “call back” button on my phone several times, but no one has ever called me back. This is extremely frustrating, as I urgently need assistance but cannot get through to anyone. I expected better service and reliability from a company like Auto & General. Please resolve this issue as soon as possible.
53 replies
9 months ago
Bad Conversation I had with Gugulethu Zilwa
I just had a conversation with Gugulethu Zilwa, and unfortunately, it was quite unproductive. She appeared more focused on asserting that she was right rather than listening to my concerns, and even went as far as misrepresenting what I said. I’m not sure if this is how agents are trained,to be dismissive and disregard what customers are actually saying,but her conduct came across as unprofessional and disrespectful.
53 replies
13 months ago
Service Concerns and Poor Communication with customers
I am still waiting for the tax invoice I requested yesterday. In the email, I updated Melissa and attached a screenshot explaining that if she couldn't issue the invoice, she should provide a reason. I planned to submit this as part of my claim. This entire week has been a series of frustrating delays, and the service has been nothing short of disappointing. On Friday, I had to visit the branch directly to speed up the process of receiving the quotation. That same day, I asked for a proforma invoice, but it was overquoted. I had to call again on Monday for the necessary amendments to be made. Having worked in both a dealership and a tyre shop, I understand the processes involved. While policies and procedures may differ, it should never take more than an hour to generate an invoice, proforma invoice, or quotation. It would also only take a few minutes to pick up the phone and update me on the status of the vehicle or to inform me whether the tax invoice was approved by the manager, as Jessica mentioned during our call. She also told me that my emails weren’t responded to because I sent them after business hours, which is disappointing. This has been my first experience with such a high level of unprofessionalism, and if it weren't for my insurance, I would have already taken my car elsewhere for repairs. I expect a prompt resolution and a timely response regarding my tax invoice.
0 replies
13 months ago
Exceptional Service and Support from Cameron Andrew at We Buy Cars Midstream
I had a great experience with We Buy Cars Midstream, starting from my initial inquiry about the car. I was assigned to Cameron Andrew, who proved to be an excellent salesperson. He kept me informed at every step of the process and consistently went above and beyond to assist me.
53 replies
18 months ago
Milpark Education is just unprofessional and their consultants sing different tunes
I am so done with Milpark, nothing ever go smooth with them. Everytime you must call them and they will tell a nonsense story about not being able to transfer the call. I call 8:10 about an emergency, you can imagine I'm booked for an exam @9 and I'm supposed to be seated 30 min before. They said someone will call me back, even now after call in 3 times already no one has called me back....
53 replies
18 months ago
CGSO not even close to being competent
I reached out to CGSO in February and they didn't assist me. Why there is consumer ombuds if they will fail to resolve the simplest thing. I sent an email again to Theodore Luthuli and she didn't bother herself to reply to my email.
0 replies
Review Distribution
5 Star
8 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (69.23076923076923%)