DJ
Desiree J
Active since Jan 2018
9
Reviews
0
Industries
Reviews
9 reviews16 months ago
No service both delivering goods and pay customers back
Its a month that I am waiting on a refund of R1500. I have send emails, done phone calls and being told it's being process. It takes 3 days of money is paid from a different account as the receiver. Looks like the company has cash flow problems. And waiting since the 20th of December 2024 for a order to be process. They advertise stuff that they don't have in stock.
0 replies
16 months ago
Refund not paid to client
Item was bought online 2nd of December 2024.Was informed no stock and would be refunded. However on the online app the item was still shown available. No Refund received, no response from my emails. It's more then the 10days for a refund to be process.
0 replies
28 months ago
Incompetence and no service, paying customer
My phone no is been block for the past 5 days. Account is paid up, the no is a contract phone, for the past 20 years. The call Centre is useless, been phoning everyday, it will be escalated. I went to the store, same story. No one knows what they are doing. This is the top of incompetence. I need to sort out my husband death, and cannot make calls.
0 replies
37 months ago
Replacement of TV Exceptional Service delivery
Thank youAudrey Mabena for the excellent service from start to end. The claim was finalised in less then a day from making contact to the finalisation. Keep up the good work.
53 replies
41 months ago
ordered a book on the 4th of November 2022. and from the 5th the site is down. no response from my emails. also the bank cannot reverse transaction via the fraud department.
fraudsters
0 replies
44 months ago
Money disappeared without a trace after successful payment
I have made an incorrect payment for fine that was already paid. Proof was submitted to the intermediary which is Pay@ obo the City of Cape Town on the 26th of August 2022. My bank confirmed the money was successfully transferred, however after weeks trying to locate my payment it vanished without a trace, and not Pay@ not the City of Cape Town can give answers where my money disappeared to. R1550
0 replies
44 months ago
non payment of in hospital benefit
My grandchild was admitted to hospital with chest infection and was struggling to breath. He needed to have physio to loose up the tight chest. After 4 months and different reason for non payment that include, 2 sessions and then a motivation was needed. Was submitted to themselves as well as the hospital administrator. The hospital administrator approved it, however know i am told that it wasn't a PMB nor was it an emergency. The last was that i don't have benefits, remember the overall hospital benefit is R1,7mill of which we haven't used R50 000 for the year. in the membership brochure we have a limit for out of hospital, which wasn't used this year so far, but nowhere is mention about a monetary limit for in hospital. Only that after the first 2 sessions a motivation is required why more sessions is needed.
0 replies
100 months ago
Dont know there jobs
Capitec is very unhelpfull and don't know there jobs. On Saturday I was in two branches N1 city enquiries and Goodwood Mall. With my husband bank card, Id and my id together with his sick letter. He had a stroke and is partly paralysed and was told they cannot assist me. Was told that I need to contact the call centre that someone will be sent to the house to assist with the confirmation of banking details for the UIF benefits. As the client is on sick and no financial assistance as he is now dependent from the unemployment fund. However if your client service in your branches and your call centres don't know your policies it is pathetic.
105 replies
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5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
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1 Star
7 (77.77777777777777%)