Active since Jan 2018
I purchased a mattress a while back (Edblo Premier Sydney) and the sales person who facilitated the sale was great. I did not feel rushed into buying anything when I entered the store and was able to test the beds that I had shortlisted. Unfortunately the mattress ended up being too firm and gave me problems, however I visited the store again a few weeks back advising them of my dilemma and happily managed to purchase a mattress topper which solved the over firm mattress problem. Again I was dealt with in a friendly and helpful manner - thank you guys!
The 3 times that I have been to CTM Boksburg have been really pleasant experiences. The staff I dealt with were knowledgeable and friendly. I bought tiles for a kitchen make-over and the sales person took his time to walk around the store with me so that I could get ideas. I was able to bring back the extra box of tiles that I did not need for a credit. I was given enough cement, grout and materials for the job, and I must say I am very happy with the final outcome.
Now you are in the same league as the rest of these slack Home DIY retail companies, where customer service is a foreign concept. When you have stock on display and on promo I will expect the item to be in stock, unless it has a "out of stock" sticker, in which case why would you display the unit. Then to be met with arrogance, laziness, rudeness (from the manager bathroom department) who still argues with me as to why the unit does not have a shelf or fitted basin, contrary to the picture of the unit - was the last straw for me. Then you want me to complete your lovely survey and all I get as an answer is "we are so sorry" - well I can also in that I take my business elsewhere. Your Boksburg branch needs some serious looking over and kicked into shape with the staff getting a lesson in who pays their salaries...in case you need a reminder - the customer. I get stock is not available but DO NOT LIE!!
Firstly the company is called Stiebel Eltron. I made the eco-decision to replace my geyser with an instant water heater and I could honestly not be happier with my decision. What an amazing team of installers. The initial installer could not make it due to workload pressure but Chris, Anthony and Finn jumped to the rescue that same afternoon, had a look and came with all the right equipment the next working day. They went out of their way for me and I can only say thank you!!! I recommend anybody to get this installed - get one of their installers to check first what is best suited for your home and you can't go wrong.
I wish to congratulate Momentum Insure on their roadside assistance. I had a flat tyre over the weekend and their service is excellent. They kept me up to date with SMS's and Gary from the towing company was super. Many thanks - you guys are rock stars!!!
Hi, Transunion has the most pathetic service ever - their OTP takes forever to come through to verify your details. Their phone system is really bad, operators supposedly put your through and then you get cut off. Their chat bot is completely useless. I am waiting since yesterday for a consultant to call me to unblock my profile - PATHETIC COMPANY!!!!!
I want to congratulate MRP Greenstone for excellent service that I received on 22 October. The staff member that assisted me with the cellphone purchase was a 10/10 for knowledge, patience and understanding. She helped load my sim card, switch the phone on load a two apps on it and just generally took all the time to explain things to me. Just so sorry I did not get her name. But many thanks MRP Greenstone !!!!!
Netstar - your customer service is way below par! I mean how long does it take to go a cancellation? Since the 8th September I have emailed customer service and cancellations to tell you to cancel my contract which ends in October 2021 anyway. NOBODY comes back to me. Phoning is also useless because those call center people are absolutely incompetent.
Vox is the absolute pits and I will never recommend them. Because Vumatel is doing away with the 10/2 mbps line in our area I am now forced to pay for the increased 10/10 mbps line. Vox just puts their hands up and throws the rule book at you saying this is beyond our control. And the cherry on top is the R3000 cancellation fee on a month to month contract!! No sense of customer service!!
It is absolutely disgusting that this company will not allow its customers to downgrade their contracts during this difficult time. Instead they want to force you to cancel the contract at a huge fee. I am ever so sorry that I have this nonsense to deal with Dispicable attitude!!
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