NR
Nicole R
Active since Feb 2018
15
Reviews
0
Industries
Reviews
15 reviews25 months ago
Bad services in a everchanging world.
I placed an order with Wellness Warehouse who uses the services of this company. 4 days later I am still waiting for my order to be delivered and the call centre staff is of no use. I have been calling for 2 days now I was first told the goods are coming from JHB WOW Wellness Warehouse is all over Cape Town so this is news, then when I called in I ask the lady to either speak lounder or into her mike as she was very faint, she answers me with a very annoyed I am and hangs up the call. I call back to get someone else who says they can't check with the driver when my goods will be arriving irrespective of the fact that I am telling her I need to go to work so need some sort of indication. I ask to speak to a manager and get bounced from one person to the next all sounding as if the word "manager" is foreign to there vocabulary. I would not trust my business with this company they are pathetic to say the least.
0 replies
39 months ago
ABSA mistake now my inconvenience and problem.
So after almost 12 years of not dealing with ABSA due to really bad service experiences with them over the years, I thought it was time to give them another chance after all my daughter now banks with them and friends was considering banking investments with them. And oh am I so disappointed for making that decision and will be sure to tell all that I know about these bad experience yet again. On the 24 March 2023 I decided to open a basic bank account that does not cost an arm and a leg to service as I don't have debit orders or require any fancy banking, I have a travel account with Bidvest for my major serious events. I found they had what I considered at the time to be a lovely supposed to be easy option that would not require me to visit a branch as I could verify the account with biometric data. I was impressed at first very honestly. Then however came the aftermath, the very next day I got a call to enquire if I would like to move my salary and debit orders to this account and informed the lovely lady that I did not own debit orders thank the Lord above, but I would make sure that the account gets funded immediately. So as promised I made sure that what funds I required was deposited into the account as the card would be delivered in the next 2 to 3 days as per the website and the lovely lady. Shock and horror prevails as today is the 30th March 2023 and I still have no card and am not able to access the funds sitting in that account. ABSA took it upon themselves to make use of a cellphone number that does NOT belong to me but yet is linked to the profile of this account. So naturally I try to amend and rectify this online as I had opened the account online so in my world this should be the natural course of action. Apparently not, because several emails and phone calls later I was treated like an idiot told, I need to remove the app reinstall the app switch my phone on and off clear my cache and if this done help email us back. Now all of this while it takes them close to 24 hours to get back to you via email, so never mind me trying to access my funds or my new account, why don't you just be a sitting duck Mrs Richards while I have lunch dinner and whatever else I need to do in between while you sort your **** out that wasn't caused by yourself. So yet again after all of this! I send another email wait another 24 hours for someone to contact me. Treat me yet again like an idiot that has no clue how a cell phone or banking app works only for the consultant to say "oh wait let me check your profile" Are you Ms or Mrs as I see two profiles, so now I raise my eyebrows as I've been Mrs for almost 30 years already. He then proceeds to inform me there is a CCP hold on my account and wants to run off and place me on hold. Before he goes I insist on knowing what a CCP hold is and he is hesitant to say. I inform him that I have a right to know and he eventually says "he doesn't know" he must find out. So off he goes and I sit on hold for close on to 20 min. He eventually manages to cut me off, and called me back to advise that after all of this I need to go into the branch to remove the CCP hold. Again I ask, but what is the hold and for what reason do I now have to go to the branch. What documents am I going to need why do I have to do this if my account was biometrically verified and all he can say is " He can't clear the error the branch needs to do this" Now this is a mistake that was not brought about by me but in fact by ABSA themselves who loaded incorrect data even though I gave them the correct information. I requested to speak to a manager as is my right and I was told that the manager was not able to do anything more than what he could upon my insistence to speak to a manager I was told that he would have to request a manager to call me back as there was none that could help me or available on his floor. Now ABSA I ask in our current economic climate that can ill afford to lose customers as good business is scares. And we have banks popping up all over so your customer base is shrinking whether you like it or not, do you really feel there is a need to be chasing customers away? Bearing in mind that each customer you annoy or aggravate has the potential to expose you on every single social and general madia platform available to man. And also has the ability to speak to 100 other customers. In my case being even worse as I have direct links to the entertainment industry that has the potential to reach thousands not using social media alone. I really think that banks and service orientated business should start looking at the meak and really poor service they are providing and start considering what potential bad business publicity it's able to expose there business to no matter who the customer is.
3 replies
49 months ago
Unacceptable
So here we are yet again Monday morning and we still havent resolved a single thing as Transunion ops to send you email links that doesn't work you contact them via email as this seems to be there chosen form of communication and you find out that this is not the case as they reply to you in a email with the contact number for the call centre advising you to call for assistance. Again expecting me to sit on a call for 20 to 30 min before someone answers at my expense my time and get nothing done. I will be reporting Transunion to the National Consumer Regulatory today as I've had enough of this.
2 replies
49 months ago
Action Required from TransUnion South Africa regarding your personal information
So for several months now I've been challenged by Transunion and the situation that they have found themselves in when our information become comprimised. I have been registered with them for many years as I've spent half my life workign in the financail sector. So in March I recieved the following email highlight;...... Action Required from TransUnion South Africa regarding your personal information..... I then proceeded to take action and rectify the situation as I figured it should be a quick fix considering they have sent me a voucher and everything and I have been a member for many years. I hate to say it but we are now in June and I am still batteling as they do not speak to you unless you call them so the expense of sorting this out now stated costing me not only time but money also as when you do call in you find yourself sitting on the line for minimium 20 min if not longer to simply speak to a consultant and this all while you are paying for they minutes of your cell phone call that keeps running up and your time that you are not able to do anyting with while you sit on the phone waiting on someone to answer you to sort our there mess. So I resorted to try and email them as they cost of waiting for someone to finally answer me was becoming rediculous. Finally they sent me a new link in order to reset my password and a hard copy of my ITC of which was a complete and utter mess. I resorted to Experian to try and rectify what was wrong on my profile. However we are still faced with they situation that not a single person from transunion even bothered to follow up my request of getting back to me my profile was locked yet again with no warning and the voucher that transunion was so egaer to offer to try and make up for there negligence just doesn't work. NOW HERE IS MY BIGGEST PROBLEM WITH THIS WHOLE MESS. I HAVE SOME REDICULOUS AMOUNT LISTED ON MY PROFILE OF R500 THAT I DONT HAVE ACCESS TO AND NO ONE IS GIVEN ME ANSWERS ON AND MY LOAN IN ORDER TO GET LIFE BACK ON TRACK AFTER COVID IS BEING HELD HOSTAGE BECAUSE I CANT GET TRANSUNION TO RESOLVE A SIMPLE ISSUE. This is unacceptable and I will be holding transunion liable for all further damage done to me as a result of the current situation.
3 replies
80 months ago
KFC and Mr Delivery thieves.
Last week and Friday we ordered food from KFC via Mr Delivery, upon receiving our order it was not what we paid for and the food that we did get was such poor quality i was so disappointed I then proceeded to send a emailed complaint to both KFC and Mr Delivery as we paid for something we did not get and what we did get was poor quality. To date not a single person has come back to me with as much as an apology so it appears that KFC and MR delivery now accepts payment for food you do not get and they just carry on regardless of the fact that this money rightfully does not belong to them as I did not receive what I paid for.
0 replies
80 months ago
Paid for food we never received and what we did receive was such poor quality.
I have been waiting an entire week for both Mr Delivery and KFC to get back to me regarding my complaint I sent in writing, with regards to poor quality food and also food that was paid for but not delivered I think this is utterly disgusting and I feel I will never make use of or recommend this service to anyone in future. If I sent you a complaint regarding bad quality and you ignored my complaint, I would not see it as correct and I would have accepted that you choosing to ignore my complaint but in this instance I paid for food we did not receive I do feel that considering you received payment and we did not receive our food you would have taken our complaint more seriously.
0 replies
89 months ago
Cell C I have run out of ways to describe my disbelief.
So 7 months later we at it again I see Cell C what a bunch of **** I swear. So last year 13 June 2018 I had to note a complaint on Hello Peter to get your attention and I then finally got my contract cancelled and my line converted to a pre- paid line this after my contract expired 2 years prior to me trying to cancel it completely. Today however I get a lovely sms message stating this is a 24 hour notice as i'm in arrears for the amount of R366.07 REALLY!! Cell C REALLY!!! goodness me. I then immediately proceed to calling the number that was given on the sms and I advise the agent that this can not be possible as i have been on pre paid for several months now and had there been a problem they should have advised me in at the time of converting my line as I was advised at the time that all had been sorted out and settled. The lady not very politely proceeds to then ask me "IF I have never heard of Cancellation fees before" I kid you not Cell C is now apparently charging me to cancel a contract that already expired 2 years prior to me finally moving to pre paid. I then I will be honest completely lost it with her and told her that I would like to speak to someone more senior like her team leader or supervisor and she again not very politely tells me that its not possible as I am stuck with her as she will sort this matter out and if i'm not willing to speak to her then to bad for me, I naturally proceed to put the phone down in her ear as I was literally shacking I was that angry with Cell C. people has constantly been telling me I need to port my number as Cell C is a waist of time and there ratings are down and strange but true I always seem to defend there service stating that apart from my issues I had trying to close my account i have never had network issues, well well Cell C let me be the first to tell you that you can now take your service and stick it where the sun don't shine as from tomorrow I will be porting my service to a different network even if this means being out of reach for several hours for my business as that now feels like a very very small price to pay for all the bull**** I have to take from your company regarding an account that is long gone, if you having financial difficulty maybe you should go see BOSSA God alone knows I'm sure even with all there fraudulent behavior they could have a better explanation as to why I am still being billed for a contract while on pre paid.
1 reply
94 months ago
Years Later Liberty Life still affecting my financial well being.
I'm so dissapointed disheartened and angered by your company. You make so many promises but yet in my experience you not able to live up to any of them and now not only did you disappoint me as a client of yours but your company is cause great and on going difficulty in my life affecting me financially and also the future of my kids. I'm or around 2012 I approached Liberty Life and a few other companies as I felt with 3 growing kids it was of vital importance that I have insurance cover in the event of death, disability or even just a accident. I received a few relatively good quotes and opted to go with Liberty Life something that proved to be one of my biggest mistakes ever as many years later this bad decision is still hampering the well being of my kids. A few months after aquiring this policy that covered me in the event of permanent or temporary loss of income, I was advised i needed to have a emergency Hysterectomy this procedure went horribly wrong and I was not able to work for close on to 6 months at the time I felt relived in knowing that I made good choices (or so I thought) as my inabilty to work as a single parent did not or should not have affected my kids my life or any of my financial commitments. But sadly it did as Liberty at that point decided that when there General Practicing doctor visited me at work one very hot summers day while I ran up and down on a dealership floor while wearing heels and being under month end pressure found my ankles to be swollen and advised Liberty he feels I have a heart condition. I then on my own expense went to visit a Cardiologist being a specialist and not a GP, who did a full heart evaluation and ruled out any possibility of me having even a potential heart condition and gave me a clean bill of health regarding my heart he even want as far as compiling a report for liberty this all at my own expense, yet Liberty still refused to pay out my claim for an operation that had nothing to do with my heart yet they sited none disclosure of a heart condition as the reason they did not pay decide instead to cancel my policy and refund me a portion of my premiums paid as I was threatening them with legal action and at the time I was to overwhelmed with bills that now needed to be paid kids that had not source of income so no food on the table and my health that due to an operation I had not planned on, so I let them be and carried on with my life and focused on healing in order to regain my financial position. So now I find myself several years later still being affected by Liberty Life and there pathetic General Practitioner and his bad diagnoses as I shifted my policy to an institution who did not do there underwriting upfront so none of this came up but heaven forbid had something happen to me I now discovered that thanks to Liberty Life I would yet again have been paying for a policy in vain as when I recently opted to moved my insurance covers to a new company I learnt that due to them doing there underwriting upfront the information that Liberty opted to believe from there GP over and above the information from a specialist is still haunting me. My new insurance company has come back to me saying that they are not able to cover me unless they Recieve a letter from the Cardiologist I consulted soany years ago as Liberty has listed me on the insurance risk data base as being a high risk for a heart condition I don't even have. Now this to me is unacceptable as how do one go back to a doctor that is in a totally different province from the one I now live in and say "Hi doc 6 years ago at my expense you have Liberty Life a detailed report stating I do not have a heart condition but they opted to believe a GP instead and now you have to give me another report. Liberty Life needs to step up and take responsibility for the mess they created 6 years ago as at this very point in time I have 3 young kids that depends on me and heaven forbid should anything happen to me they will be left with nothing as any and every insurance I currently have is going to state that I did not disclose to them that I had a problem as I'm retrospect and honesty I actually do not have a problem I have a incompetent insurance compnay creating a problem yes. Is it not bad enough that you felt it right to take my money but when it came to having to pay me out you want hunting for reasons to rather not pay me, do you really have to continue to cause financial harm after you practically broke me financially In the very first instance of me taking ill then still being burdened with this matter. I am once again placing my faith in man kind and trusting that by Gods Grace you see it FIT and PROPER to resolve this matter.
1 reply
97 months ago
Disgusted in Call Call Cetre attitude.
So I have completely given up on CELL C so much so that once my contract is cancelled I would rather port to another service provider instead of dealing with CELL C even in pre paid. I've been trying for months to resolve the billing issues with CELL C and this seems like a nearly impossible task I finally went in to the customer care centre in Tygervally where they managed to finally get me to a point that my contract will be cancelled at the end of June which I'm now starting to question none the less after explaining to them that due to there incompetence of not being able to sort my account out my line has been suspended more than what it's been in use but yet I'm expected to pay my line was suspended for the whole of May and expected to pay even though I was not the one at fault with my account so finally Tygervally gets the line reactivate on Friday the 8th of June only to be contacted this morning by a very rude extremely arrogant call centre oporater not even giving me a chance to speak and making as if he owns CELL C telling me that HE will suspend my line this while I am saying to him that we are busy with this very account as I have requested for it to be cancelled. I'm disgusted CELL C and very much done with you as a service provider I will also make sure that I spread the word of your unacceptable service as far and as wide as I possibly can.
3 replies
98 months ago
Disgusted in Fedhealth
So despite numerous emails and phone calls to try and resolve a matter of urgency Fedhealth just does not bother to get back to me. My kids and I currently does not have Medical Aid due to your mistake and I am not able to go to another service provider either as you are blocking me this after me removing my kids from Momentum Health believing that all was in order and we would be adequately covered. Your accounts department can often call me regarding payment but 3 months down the line no one bothers getting back to me to fix the mess that you made and the risk you have placed my kids under.
1 reply
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14 (93.33333333333333%)