RJ
Roseillee J
Active since Mar 2018
16
Reviews
0
Industries
Reviews
16 reviews4 months ago
No customer should ever be required to pay for spoiled food that they did not eat.
You cannot force a customer to pay for a meal they have not eaten — especially when the food is spoiled. I am a regular customer at Lupa. During my recent visit to the Durban North branch, I ordered the prawn pasta. When it arrived, the cream sauce was sour, indicating that it was off. I did not eat the meal at all — I only tasted the sauce to confirm the problem and immediately called the manager, Shaun, to the table. After I complained, the manager brought cream from the kitchen and asked me to taste it. The cream was also sour, and I clearly pointed this out. The dish was sent back to the kitchen and not consumed, yet I was still forced to pay for the meal when the bill arrived. This was unacceptable and left me feeling disrespected and violated as a customer. Forcing payment for food that was not eaten and was unfit for consumption goes against basic customer service principles and South Africa’s Consumer Protection Act, which entitles customers to safe, good-quality food. As a loyal customer, I expected far better treatment. This experience has severely damaged my trust in the establishment, and I sincerely hope management reviews both food safety standards and how customer complaints are handled.
0 replies
8 months ago
Failure to Remove Prescribed Judgment -WHICH IS PAID UP DEBT !
I have been waiting for Vericred to update and remove my judgment, which has been prescribed, yet nothing has been done. Despite following the proper channels and submitting the required documentation, the judgment is still showing on my credit profile when by law it should have already been removed. This delay is unacceptable and in direct breach of the National Credit Act and the Prescription Act. A prescribed judgment is no longer legally enforceable and should not remain on a consumer’s record. By failing to act, Vericred is keeping my profile tarnished with outdated and ******** information, damaging my financial opportunities and credit score. As a consumer, I have the legal right to an accurate and up-to-date credit profile. Vericred’s failure to remove this judgment shows a clear disregard for the law and consumer rights. I am demanding: Immediate removal of the prescribed judgment from my credit profile. An update to my credit score to reflect the correct, lawful status. Clear feedback on why Vericred has failed to comply with the required legal timelines. If this matter is not resolved urgently, I will escalate my complaint to the National Credit Regulator (NCR), the Credit Ombud, the National Consumer Commission (NCC), and the Information Regulator for investigation.
53 replies
8 months ago
Judgment Masked, Not Removed
Experian SA claims that my judgment has been “removed,” yet in reality it has only been masked/hidden. My credit score has not changed at all despite this supposed update, which proves that the judgment still exists in their system and has not been lawfully removed. This is highly misleading. As a consumer, I have the right under the National Credit Act to an accurate and up-to-date credit profile. Masking a judgment is not the same as removing it, and it does not restore my score or financial reputation. It is nothing more than a delay tactic that keeps me trapped in circles. I have been dealing with this dispute (Ref: EXP20250723-CD25256) since October last year, submitting documents, following up repeatedly, and yet Experian continues to stall. My judgment has not been properly updated since August 2022, more than three years ago. I demand a full and permanent resolution: The judgment must be completely removed, not hidden. My credit score must be updated to reflect the correct status. I must receive clear feedback explaining why Experian has failed to comply with the legal dispute timelines. Experian SA is in breach of its duties under the National Credit Act, the Consumer Protection Act, and the POPIA (for failing to keep my data accurate). Unless this is resolved urgently, I will escalate my complaint to the National Credit Regulator, Credit Ombud, National Consumer Commission, and the Information Regulator.
106 replies
8 months ago
Disregard for Consumer Rights and the Law
I have been in contact with Experian South Africa since October last year about incorrect and outdated negative listings on my credit profile. Despite months of back-and-forth emails and providing all the necessary proof, these listings remain unchanged. Experian clearly has no respect for the Consumer Protection Act or the National Credit Act, both of which give consumers the legal right to accurate credit information and require credit bureaus to act within set timeframes. The law is clear — disputes must be investigated and resolved promptly. Yet almost a year later, I am still waiting. This delay is not just inconvenient — it is ********. It has damaged my financial opportunities, caused unnecessary stress, and shown a complete lack of accountability from an organisation entrusted with sensitive consumer data. Experian South Africa’s disregard for consumer rights, the law, and basic professionalism is unacceptable. This is a warning to other consumers: be prepared for a long, frustrating process with little regard for your rights or the law.
268 replies
9 months ago
Unprofessional and Unresponsive – Judgment Still Not Removed After a Month!
I am extremely disappointed with the level of service from Norton Lambrianos Attorneys. It has now been over a month since I submitted the paid-up letter and all relevant documents for the removal of a judgment from my credit profile. Despite repeated follow-ups, I have received no feedback, no updates, and zero communication from their office. This lack of professionalism is unacceptable, especially considering the impact this judgment has on my credit report and financial well-being. I have fulfilled my responsibilities and expected the same diligence and courtesy in return. If this matter is not addressed urgently, I will have no choice but to escalate it further through the Legal Practice Council and other appropriate channels. This firm’s negligence reflects a serious disregard for clients' rights and time. I strongly advise others to think twice before relying on Norton Lambrianos Attorneys for anything requiring prompt and responsible action.
0 replies
12 months ago
Apple South Africa & iStore – Repeatedly Ignoring Consumer Rights & *********** Customers
I am writing this as a deeply frustrated and angry consumer. Apple South Africa and the iStore have consistently debited my account for app subscriptions that I never agreed to or formally subscribed to. Even worse, they refuse to process refunds, even when I immediately email them on the same day the subscription starts or the debit goes off. This has happened to me multiple times, and each time I am left out of pocket, unheard, and completely unsupported. Their system allows unauthorized or accidental charges to go through with no customer recourse. It is unacceptable that Apple continues to ignore refund requests, even when it’s within the legally allowed time. 🚫 Apple South Africa and iStore are violating the following rights under the South African Consumer Protection Act (CPA): Section 17 & 20 – Right to Cancel or Return Services: Consumers have a cooling-off period and the right to cancel or return within 5–7 days. Apple refuses to honour this, even when contacted immediately. Section 48 – Right to Fair, Reasonable & Just Terms: Being automatically charged for services I did not knowingly subscribe to, with no refund option, is unfair and unjust. Section 49 & 50 – Right to Clear Disclosure: There is no proper disclosure of terms or pre-confirmation before the money is taken. This is a violation of informed consent. Section 54 & 55 – Right to Quality Service and Redress: Apple and the iStore fail to provide a remedy when a product or service is disputed or does not meet consumer expectations. Section 40 & 41 – Right to Honest Dealing: By refusing refunds and charging without clear consent, Apple South Africa is engaging in deceptive and unconscionable conduct. ❗ Summary: This is not a once-off error. It’s a recurring pattern of billing abuse. I have email records proving that I contacted Apple Support immediately on multiple occasions, yet every refund request has been denied. The iStore is equally complicit in this, selling overpriced products with no customer support or accountability. I will be reporting this to the National Consumer Commission (NCC) and the Consumer Goods and Services Ombud (CGSO). Apple and iStore’s practices in South Africa need to be investigated. Consumers beware: Apple South Africa and iStore are not acting in good faith. They do not honour your rights, and they will take your money and offer you no recourse.
0 replies
13 months ago
Ongoing Faults and Poor Customer Service – Hisense Dishwasher
I purchased a Hisense dishwasher (Model: XW2104040 / XW21040460095) from HiFi Corp Cornubia in April last year, and since then, I have experienced the same recurring issue with the door jamming on multiple occasions. Timeline of Issues: Three months after purchase – A technician was sent to repair the issue. Two months later – The door jammed again, and another technician was sent. The unit was replaced, but I was forced to cover transport costs both ways to return and receive the same model. January 2025 – The same door issue occurred again. I contacted Chiara Pillay (Service Centre Administrator, HiFi Corp Cornubia) via email, who arranged for a technician to assess the problem. The technician adjusted the legs and, in doing so, caused further damage to the bottom of the door. Shockingly, he then claimed I refused a repair, leading to the case being closed without resolution. The HiFi Corp representative wrongfully stated that I had requested to leave the dishwasher as is and also closed the case. Key Concerns: The dishwasher has displayed the same fault multiple times, proving a clear defect. I have been financially burdened by transport costs for a faulty product. The technician's actions caused further damage, yet HiFi Corp refuses to acknowledge this. My case was closed unfairly despite the dishwasher being in a defective state. Unacceptable Customer Experience: This entire process has cost me time, money, and immense frustration. A customer should not have to endure repeated defects, misleading service reports, and dismissive responses from a retailer. This is a poor reflection on both product quality and customer service. Resolution Sought: I demand a proper resolution and compensation for the ongoing inconvenience and costs incurred. A faulty product should either be replaced with a new, defect-free unit or fully refunded. HiFi Corp and Hisense need to take responsibility for selling a product that fails to meet quality standards. I hope this matter is taken seriously and resolved promptly.
583 replies
16 months ago
Extremely Disappointed with Bennet Read Iron Purchase from Makro
I am extremely frustrated with the Bennet Read iron I purchased from Makro. This is the second iron I have bought within the span of two years, and both have failed to live up to expectations. The first iron burned out, and when I took it in for repair under warranty, I was met with the harsh reality that it could not be fixed. After making a fuss, I waited 14 days for it to be repaired, only to find that when it was returned, it started tripping our electricity. I contacted the store, and I was told I would have to wait another 14 days for a resolution. This is absolutely ridiculous! I’ve already been without a proper functioning iron for far too long, and now I’m left with no alternative to use in the meantime. I find this level of service and product quality unacceptable, especially when I’ve followed all the warranty procedures. I demand a full resolution of this issue, whether that means a replacement, refund, or prompt and reliable repair. I will not tolerate such poor quality and service any longer. I hope this matter is taken seriously, and I look forward to a swift resolution. Sincerely,
0 replies
20 months ago
Extremely Disappointed with Apple Subscription Practices
I am writing to express my deep dissatisfaction with Apple's subscription process. While I have subscriptions that I need and use, it is incredibly disappointing that Apple does not notify customers before deducting money for yearly subscriptions. This is an unacceptable practice, and I believe it is against the law. My subscription was renewed on September 5th without my knowledge or consent. I have contacted Apple three times requesting a refund, as I canceled the subscription due to the poor quality of services provided. Despite being well within the seven-day refund window, Apple has refused to issue a refund, claiming I am not eligible. I do not understand this stance, especially given their policy allowing refunds within seven days. As a customer, I expect to be notified of charges, particularly for yearly subscriptions, and Apple’s failure to do so is not only disappointing but, in my opinion, *******. Taking money from clients without proper notification or consent should be a serious concern for any company that values its customers. I urge Apple to reconsider its policies and treat its customers with the respect they deserve. Ignoring refund requests and deducting money without proper communication is unacceptable for a company of this caliber. I hope this complaint will lead to Apple re-evaluating its processes and improving customer service.
0 replies
25 months ago
Disappointing Experience with Checkers Sixty 60 App: Unprofessional and Inconvenient
My recent experience with the Checkers Sixty 60 app left me thoroughly disappointed and frustrated. As a loyal customer, I had come to expect convenience and reliability from the service, but my encounter this time was anything but. I placed an order for Farmer Brown chicken fillets, specifically requesting a replacement of rooster chicken fillets. Unfortunately, when my order arrived, it contained chicken fillets devoid of any labeling indicating the type of chicken. This lack of transparency left me concerned about whether these were GMO chicken fillets or not, a detail that's important to many consumers, myself included. Seeking resolution, I promptly contacted the customer service center to request a refund and for them to retrieve the mislabeled fillets. However, instead of offering a solution that aligns with the convenience promised by the Sixty 60 app, I was told to drive to the store to return the items. This response struck me as highly unprofessional and nonsensical. Why should I, as the customer, be inconvenienced for a mistake made by the company? The essence of an app like Sixty 60 is to provide a seamless shopping experience, yet my encounter highlighted a glaring lack of accountability and customer-centricity. Not only did Checkers fail to deliver the correct product, but their handling of the situation was utterly unsatisfactory. In conclusion, my experience with the Checkers Sixty 60 app was marked by disappointment, frustration, and inconvenience. I urge the company to prioritize customer satisfaction and implement measures to rectify such shortcomings promptly. Until then, I cannot recommend this service to others, as it falls short of its promises and fails to uphold basic standards of professionalism.
0 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (87.5%)