FK
Faradh K
Active since Mar 2018
8
Reviews
0
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Reviews
8 reviews31 months ago
Awesome service from Tamia, resolved my quarry in mins
Awesome service from Tamia, resolved my quarry in mins. Very helpful and polite. Going forward I would only be dealing with Tamia with all my quarries. Kindly empty more polite and respectful people like her. Thank you Regards Faradh Khan Bubble bar kzn
131 replies
40 months ago
Excellent service
16/01/2023. On the above date my wife and I went to Coyote Canyon Spur in Westwood mall.. My 1st compliment goes to the tem mex person who makes our Nachos, this Spur make the best tasting Nachos by far, we have tried many Spur's and other restaurants and we just love going to this Spur to have it. My huge compliment goes to Dinare (Manager) and Sabelo (waiter). Once again my wife and I have went to many Spur's and this was the 1st time I have received such a vibrant, understanding, polite and friendly waiter and manager. It's was the most amazing feeling to speak to a manager who understands the business and values like I know it back in my days working at Spur... I used to work at Casadena Spur where Mr & Mrs Bean owned the Spur and Leonard Coetzee was our regional manager, they schooled us back then about customers service, up selling on meals and so on.... Most managers I talk to at Spur hardly know the 10 steps of service, or even how to approach a customer. Speaking to Dinare and how well he knows this gives me chills, because I have never met someone in Spur that can explain it like the way I know it or the way I was trained. When I sit at a Spur, I know exactly what a waiter should do, and I can honestly say that from all my visits, not 1 waiter could tell me the 10 steps of service, or even explain a meal, from grams to ingredients used to how its prepared. I know that if Dinaior can train staff at other stores about what he knows, it would be a pleasure walking into any Spur knowing you would get exceptional service. Hats off to Dinare, you make me proud to say that I once worked at Spur. You keep up that brilliant service and you will succeed. WELL DONE
0 replies
44 months ago
Chippewa Spur, disgusting service
From terrible customer service to disappointing meals. Being a fast employee of the Spur group and understanding all aspects of the business, it's sad to see how service levels has dropped in the business. Service has dropped so bad that there is no 10 steps of service in Spur anymore. Quality of the food is disgusting.
0 replies
45 months ago
Disgusting service
Most disgusting service ever. Unfriendly staff.... Was served cold food, complained about it there after staff served me raw chicken. I asked for a refund and walked out.... Spoke to the area manager of which was of no use or help, basically had no explanation or proper apologies. Manage did explain that he will have feedback as soon as he resolved the issue in house. Going 2 weeks on and I've never heard back from him..... The standards of this takeaway has really dropped drastically. I will never recommend this place to anyone
0 replies
94 months ago
Lied to by Hyundai
On the 27/06/2018 my husband and I went to Hyundai pinetown to shop for a vehicle, on arrival we met with a salesman named Kashan who assisted us. A deal was put through for a new Hyundai i10 of which came back with a high installment. We then tried another vehicle and it was the same, we then wanted to leave the dealership. Kashan insisted he has another vehicle Hyundai i20 that was just traded in and we should have a look at that vehicle. We had a look and went for a +-3min test drive. Apon viewing the vehicle we noticed on some scratches and dents on the vehicle which my husband pointed out to the salesman. He informed us that everything would be fixed and touched up. He then put the deal through and requested a deposit of which we informed him when we walked in we do not have a deposit. The bank wanted a deposit and we clearly said we do not have a deposit and we said we will leave and try applying for a cheaper car somewhere else. The salesman insisted they will make a plan to get the deal through. On the 28/06/2018 I received a call to come in and sign for the vehicle as it was the branches financial year end and they wanted to put the deal through before closing of their books. I went to the branch to sign, and only to my surprise the vehicle was not ready to be taken. I was then told if I get everything sorted out on that day, I would receive a R500 fuel voucher. I was informed that the vehicle would be ready for collection on Monday 02/07/2018. I called on Monday to arrange for someone to pick my husband and I up, and was told the vehicle was still not ready, and will be ready on Tuesday 03/07/2018. On Tuesday I was told again that the vehicle was not ready and would be ready on Wednesday 04/07/2018 by 10am. On Wednesday 04/07/2018 at 9:30am my husband and I was picked up and taken to the dealership, only to be told that the vehicle was not there. We waited till 01:30pm till the vehicle came back. My husband noticed that there was scratches and paint on the front bumper that was not sorted out and informed salesman Kashan, his response was we should bring it back to get fixed. At 14:12 on the same day I sent Kashan a message stating that I really disappointed with the vehicle, he call us and we explained we discovered more faults with the vehicle. Faults are. *Squeaking clutch *Squeaking brakes *Knock on the steering wheel when turning *Rattling at the back of the vehicle *Steering being very stiff when driving *Rust spot at the back of the boot lid *Knock coming from the back of the vehicle when braking. *Faded paint on mirrors On the 05/07/2018 Kashan replied and said it's good we informed him early as this was not our faults that we caused. On the 10/07/2018 I tried to contact Kashan, with no response from him. I then sent him a message stating I'm unhappy and what is going on. He informed me that he was not at work and was off sick. On the 11/07/2018 I called the branch and spoke to a manager named Venesh and explained my problem of which he was aware of. I explained I do not want the vehicle and they should cancel the deal as I was extremely disappointed with the vehicle. His response was "sorry you signed for the vehicle and, they cannot take it back" 12/07/2018 no response from dealership regarding my complaint, or the fact that I no longer wanted the vehicle. On the 13/07/2018 I sent Kashan a message stating that I was waiting for a response from him, as I explained to him on the 05/07/2018 that I no longer wanted the vehicle On the 16/07/2018 I received a message asking when can my husband drop of the car, I replied back informing them that it's back to school for our kids and we have no other means of picking and dropping them at school. And I will inform him when I can bring the vehicle in, as I need to find other means of transport for my kids 1st, as they wer not willing to provide me with a courtesy vehicle. On the 23/07/2018 my husband took the vehicle in to Hyundai pinetown and was informed it would be ready by the evening for collection as we still did not have any means of transport. To my surprise the car was not ready by that evening. On the 24/07/2018 I was informed that the vehicle was gone to the panel beaters. On the 25/07/2018 my husband was picked up from home and taken to the dealership to collect the vehicle. As he collected the vehicle he noticed that the key was broken and following faults was not sorted out. *Squeaking clutch *Squeaking brakes *Knock on the steering wheel when turning *Rattling at the back of the vehicle *Steering being very stiff when driving *Knock coming from the back of the vehicle After 3 days of them having my vehicle and only the rust spot and mirrors was sorted, and It came back with a broken key. He complained on the spot and they informed him to leave the vehicle back as they will fix up the faults and the broken key, and return the vehicle to me on the 26/07/2018. On 26/07/2018 Kashan informed me that everything was sorted out and he will be dropping the vehicle off at my home, only to notice, they only fixed the key and nothing else was fixed. My husband called the branch and spoke to a manager named Venesh and questioned why the faults was not sorted out. His response was " he sold me the vehicle below cost and they are not willing to repair the faults" of which I knew nothing of them selling me the vehicle below cost. My husband took the vehicle back to Hyundai and had a meeting with Venesh and the workshop manager. My husband explained the faults and questioned why are we being lied to that the vehicle was being sorted out. A response from Venesh was again that the vehicle was sold below cost. My husband respond by saying " we did not beg you or hold a gun to your head in order for you to sell us the vehicle below cost and now that there are faults with the vehicle you refusing to fix it" Venesh was holding the vehicle file in his hand, he opened the file shoved the file in my husbands face and said in a rude and abrupt manner " I did not hold a gun to your head and ask u to sign for this vehicle" and then threw the file on the desk for the workshop manager to look at. My husband stood up and told Venesh this is not the way to treat customers, this is not a ****a dealership at the corner of the road, it's Hyundai a well-known reputable company, and walked out the office. He went straight to the Dealer principal named Mark and explained what has just happened, and the manner in which he was spoken to and treated. Mark apologised and told my husband that he should bring the vehicle in on Tuesday 27/07/2018 and he will make sure everything will be sorted out or try and get the vehicle out of our hands On the 27/07/2018 my husband dropped the vehicle off at Hyundai pinetown at 09:30, all faults that was needed to be fixed was noted on the job card . At 17:00 we received a call from the salesman Kashan informing us that the vehicle was fixed the vehicle was going to be dropped off at my home. My husband explained if all the faults was not sorted out, they should not bother delivering the vehicle, at 18:00 the vehicle was dropped off Only to notice that. The paintwork on the bumper was not fixed. The knocking sound on the steering was not fixed. The rattling noise from the back was not fixed. As well as it came back with a new knocking sound coming from the front tire when going over speed bumps. I cannot understand why a company like Hyundai would constantly be lying to me. Why is it Everytime the vehicle goes in for repairs and comes back with a new fault. I am starting to believe that, they are creating these faults Everytime the car is with them. I am now stuck with a vehicle that I was lied to about. I have now lost all hope with Hyundai and honestly regret giving them business. They have wasted my time, as well as financial strain as I had to Uber my kids to and from school on the days they had my vehicle As they refused to provide me with a courtesy vehicle, as these faults was not caused by me, and came with the vehicle. I now fear for this vehicle as I stress to wonder what other hidden faults will surface in the days to come, I as well fear to take my vehicle back to them as I have lost all trust with that branch and feel they will cause more faults in the vehicle. I have failed with the salesman and his manager 3 times, I thought I would get some joy with the dealer principal, but to my surprise it was also a fail. What do I do in a situation like this.
0 replies
94 months ago
McDonald's Disgusting Service
Totally disgusting service from McDonald's Umbilo. I left my house in newlands Durban drove pass numerous of takeaway only to get to McDonald's Umbilo approximately 15km from my home. I 1st stopped at a restaurant in Springfield to place an order for my wife and I, which was going to take 30min to prepare. In that 30min I decided to drive to McDonald's Umbilo to get happy meals for my kids. I went to the drive threw only to wait for 10min to place an order, apon collecting my order did I realize that the teller put a totally different order threw. I then had to go into the store and get a refund for the difference, I then waited another 15 to 20min to get my correct order, only to be told that they only have girls toys in stock, I then questioned what would my SON do with a little purple pony with hair and a comb. I was told to drive to another McDonald's and change the one toy got a boys toy. I then asked for a regional managers phone number, only to my surprise the cashier did not know what a regional manager is and instead gave me the store landline number. I walked out the store in disappointment as I had hungry children waiting for food. I went to pick up my wife and I order which by then was practically cold. Got home only to find that they had put tomato sauce and garnish in my son's burger, of which I clearly asked them not to put. Now I have an unhappy son with no food to eat sitting with a flipping girls toy. To top it off my wife and I had to eat cold food due to URLs delay. I will not even bother to buy from McDonald's ever again. It's utter bull **** that not only that I had to drive +-15km to you, but to receive disgusting service. It's the toy that attracts our kids, and if only KFC can bring back the toys, I would gladly support KFC and NOT McDonald's. Faradh Khan ********** 124
0 replies
97 months ago
Takes over 6 months to find my tires
Around October November of 2017 my vehicle went on for repairs at Durban panel beaters, my insurance requested to replace all the tires on my vehicle and I should pay half the cost, even thou my 2 front tires had over 85% life on them. Before my tires were changed I spoke to a gentleman named Marlin and requested that he should keep my 2 front tires, as I wanted them back. When the repairs was done and apon collection on my vehicle I questioned Marlin about my tires, his response was " it's still at the fitment center where my car went to get its tires changed" apon numerous phone calls and WhatsApp messages to a manager named Chris he said he would get me feedback as to where my tires are. From December 2017 I've been chatting to Chris, asking about my tires. On the 20/04/18 I called and spoke to Marlin, asking about my tires, his response was " he knows nothing about this, and he would of never promised me my tires back" him promising me "MY" tires back, these are my tires which I paid for I WANT THEM BACK. Then he goes on to say that he will call the tire center and ask them to look for my tires. Oh wow I'm sure they kept my tires on top of the office desk still waiting for Marlin to come and collect them from October 2017. All I want is my tires back nothing more
53 replies
98 months ago
Debonairs, cold and rainy EXPECT COLD PIZZAS
I placed an order for 2 large pizzas on Friday 16/03/2018 @ 18:54. After waiting for an hour for my pizzas to be delivered, it arrived in smashed up boxes and ice cold, I could swear that the driver was sitting on top of the pizzas as he drove to my place. The sauce from the pizzas was on the lid of the boxes, I asked him why are my boxes smashed, he answered he had allot of orders, I then asked why are the pizzas cold and where are the heat trays that's meant to keep the pizzas warm, his answer was, they do not have heat trays. I then called the store to complain to the store manager named Marlyn. I then explained to her that I have just received cold pizzas, her quick response was rude and unprofessional, she said that I should understand that it is raining and cold and the drivers are busy so that is why it's cold. I asked her is that her best excuse and is this the delivery service URL provide to us customers. She still insisted I should understand it's raining, and if I want I should drive to the store and she will make me 2 hot pizzas, I then asked for her name again as I did not catch it the 1st time, and told her I would be laying a complaint, she bluntly ignored me and cut the call on me, I didn't even want to waste my time calling her back, for her excuse would probably be the call cut, but me being a customer and she has my contact number, why didn't she call me back. If this is the case then we as customers should be advised not to place orders at Debonairs on a cold rainy day, as we are bound to receive cold food. Now wat makes me more angry is that these pizzas wer for my kids and wife, after being so excited and anxious about the pizzas, now my wife is expected to cook up supper for my kids. This is unprofessional and pathetic service. My microwave packed up 2 days ago or else I would of taken those cold pizzas and warmed it for my kids as they wer extremely hungry. This was my 1st time using Debonairs delivery service as well as the newlands branch, and it will surely be the last I order from Debonairs. I just cannot believe how rude and totally unprofessional management can be, where did customer service go to. I used to be in the food industry in 2000 till 2006 and back then my customers where gold to me. The level of service that is giving out there today is disgraceful, pathetic and useless. The sad part is I would guess the person who will get the blame for all this, would be the driver, who did not choose to be given allot of orders nor is it his responsibility to ensure the store has heat trays.
105 replies
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2 (25%)
4 Star
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1 Star
6 (75%)