MP
Meagan P
Active since Mar 2018
12
Reviews
0
Industries
Reviews
12 reviews8 months ago
Bad, very bad service delivery.
I bought a Defy dual gas/electric stove from them. Not even a month later, one of the gas stove plates stoped working. When I called them to sent a technitian, they asked for a COC certificate for the gas because they want to know if it's safe for the technitan to be on the premises. I was not very happy with that response because since when does a company where you purchased an item from, requires a COC. Eventually I sent it to them and the tecnitian came out and just my luck, the plate worked. A few days ago, I used the same stove plate and it's doing the same issue as last and this time I took a video as proof. When we phoned them again, they refused to come out. I will NEVER buy anything from them again and wouldn't even give them a star if I could.
0 replies
10 months ago
I took out two different insurances yesterday and though at first I didn't want to take a extra life insurance, the agent confinced me to do so
I took out two different insurances yesterday and though at first I didn't want to take a extra life insurance, the agent confinced me to do so. She even managed to help me get a reduction on my pet insurance monthly premium. The process was fast and painless. I would recommend them to anyone who is interested in taking insurances on household, pets and life cover.
53 replies
11 months ago
Think very hard before purchasing a Goldair Dual gas and electric stove.
I bought a dual gas stove and electric oven from Builders about 9 years ago. The first time I had to change the gas bottel- a 1.5 years later, one hob stopped working. Then as time went by, the other hob stopped working - lets call it from wear and tear; the igniter was the problem. So I phoned Van Biljoens to get a quote to fix it, and guess what? There are no more parts available for a Goldair gas/electric stove. So think very hard before purchasing this stove. Check for available parts, etc.
0 replies
11 months ago
Wanatu is the best!
I had to use wanatu last week as my car went in for a service. I didn't need to worry about who would be picking me up or if I'm putting my life in danger. Sure, it's a bit pricey, but that's ok because I would rather use Wanatu instead of Bolt or Uber...though I do not have any complaints about them since I've never used either of them before. I just felt more relaxed by using Wanatu instead of any of the others. I just thought I'd leave this review to say thank you for a job well done.
0 replies
11 months ago
FirstStop fails to deliver yet again.
I read the reviews before I placed an order for the items and thought that, let me give them a try, maybe they've improved - how wrong was I. Let me give you the ups about Firststop. I placed an order for three items on Tuesday night 13 May, received notifications about the order - they practically kept me up to speed and received my order today - which is great, BUT, I only received ONE item while all three items were indicated as in stock when I ordered. I double-checked to see after I read the reviews of poor delivery. I phoned their customer services; they told me that they didn't have a specific item in stock and had to order from a company and will be invoiced on the 17th, which is a Saturday, by the way, and they don't work on Saturdays. Why then advertise the items as available when you do not have stock? The agent also told me that the other item will be delivered tomorrow, 16 May. Would I use FirstStop again? ...maybe, only if they improve on their available stock or give me a discount on my next order as an apology.
58 replies
15 months ago
MWEB Sucks! Pathetic client service.
Horrible service ever. I'm so done with Mweb. Long story short, missed payment in December, was paid in Jan. I phoned to find out why I do not have internet only to find out that I had to phone them to have it activated. Got home, unplugged and plugged the power cable and had wifi for an hour. On Saturday 1 Feb, I phoned again only to find out that my frogfoot account was de-activated. Spoke to an agent who assisted me as a new client. Paid a pro-rata fee and had wifi for a few hours. Sunday was good until today, Monday 3 Feb 2025. Phone technical services, who put me through to sales technical support who put me on hold for 30+minutes because she wanted to check what is going on with my account. Then the line got cut and I had to phone in again, another 45+min of holding just to speak to another agent. The new agent, put me through to sales support team AGAIN... where I was holding for AN HOUR!!!!!. Sales closes at 6pm and guess where I'm sitting now, back to square one because some jack@ss decided to cancel my account though it was paid in January. And MWEB, change your damn voice prompt. It's irretating that a voice promps comes up every 30 seconds (I've timed it) where it tells me, "please hold, our lines are wringing off the hook". BS!
0 replies
18 months ago
Best, affordable pet insurance.
I've been with outsurance -pet ensurance for a few months and I'm really amazed at their care towards animals. Compared to other pet insurance ahem...dotsure, they are reliable and affordable. What amazes me is that they will phone you to ask how your pet is doing after you've submitted the claim. Never have issues to not pay you back after you've paid the vet. Keep up the good work
53 replies
18 months ago
Pathetic vodacom strikes again.
I renewed my contract with vodacom a few months ago, without being told that I'm still going to pay for the previous device. I received my bill which was over R1000. I phoned them and that's when I was told about how they operate. I made an arrangement because my account was now in arrears and last month was my final deduction. Today, I got a call from vodacom regarding my account. The agent told me that after the last instalment, I had to phone them to request that the normal instalment should go off in October. Now I ask you this. How am I supposed to know this if the agent didn't tell me? I've had no problems with this in the past, so why now all of the sudden do I have to tell them what to do? Vodacom needs to start training their damn agents to tell the customer the truth.
124 replies
19 months ago
Vodacom's ****py client services has done it not one but twice in one year.
In July of 2024, an agent from vodacom phoned me as I qualify for an upgrade, which I took. She told me that the samsung phone and samsung watch and data was on promotion for R534PM. So in August, I did not notice the full amount of R844 since I had credit on my account. On the 16th September, I received an email that my account is arrears with R1000. I spoke to an agent today who gave me the shock of my life. I'm paying extra for the data and the watch that is supposed to be on PROMOTION. I went to a vodacom shop where they gave me the full details as to what I'm paying. Apparently, I'm still paying the previous device since the original contract would only expire in December. If someone tells you thaf you qualify for an upgrade you automatically think that the same contract will just continue, you're only getting new device because once again the agent FAILED to tell me that, "oh by the way, you're going to pay for the old device still" I've been with vodacom for YEARS, and never have I had to pay for the previous device. Seriously vodacom, you're making a big name for yourself with hello Peter because this is NOT the first time I have to deal with issues, WITHIN THE SAME DAMN YEAR! If vodacom wasn't the best service provider amongst all the others, I would have taken my business somewhere else a long time ago. You need to properly train your agents to give the client the correct details.
106 replies
21 months ago
Complaint about Vodacom agents not providing the correct information and not doing what they are paid to do.
In 2023, an agent from Vodacom phoned me regarding an upgrade. I informed the agent that I have two contracts and want to cancel the one since I'm not using it and if it will be possible to transfer the upgrade on the other contract. One was on a cell phone and other on laptop with APN. I told her that I don't want to continue with the contract on the laptop. She said that she will speak to her direct line manager and come back to me. She never did. Then the following day, another agent phoned me and said that I did not approve the OTP. I told her what I said to the agent from the previous day and again the new agent told me that she will get back to me. She never did. So for 6 months, I was paying for a contract that I was under the impression that it was cancelled. Last month I did some digging and found out that the contract was never cancelled and when I spoke to another agent, she confirmed that the contract was never cancelled. She cancelled the contract where I received the confirmation regarding that. I then told the agent, since none of your agents told me that I had to phone to cancel the contract, I've been paying for two contracts and that I'm requesting for a refund. That was 3 weeks ago. They told me that they will investigate and then come back to me. On Sunday 14 July, I received an sms that the reference no has been closed and credit will be paid into my vodacom account within 48hrs. I phoned on Wednesday 17 July and spoke to Mohammed, who confired that the credit will be paid into my account from where the debit order is paid from and he said it's supposed to be 48-72hrs. Today Friday 19 July, I checked my account and I'm not seeing any amount. So I phoned vodacom again and I spoke to Deveney and unfortunately, she was the agent who I took my frustration out on because she told me that Mohammed was supposed to tell me that it will be paid into my vodacom account, meaning I will have credit for my phone and that I had to send an email and request for the amount to be refunded into my bank account. Also, I discovered that the insurance I requested to be canceled, was not canceled after I told the agent to cancel the insurance. Vodacom agents are getting paid to provide a service but they are not providing the service and this is NOT the first time we've asked for a contract to be canceled from Vodacom, only to find out that it was never done.
116 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
2 Star
1 (8.333333333333334%)
1 Star
6 (50%)