GE
Greg E
Active since Mar 2018
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
The great big Takealot ****
Takealot advertised a wrench and socket set at a massive discount. I immediately ordered and paid for it. However when my purchase arrived Takealot didn't send me what I had ordered. Instead they sent me an altogether different product (a different brand socket set only) instead of the wrench and socket set I had ordered. When I phoned to complain, Takealot's agent apologised and promised that the wrong item would be collected and the correct item delivered within 2 to 3 working days. The wrong item was collected but when the correct set hadn't been delivered within the time promised, I phoned Takealot's helpline only to be told that the product I had bought and paid for wasn't even available in the first place(!). Takealot **** to me, took my money and then had the nerve to offer me a "credit" for the paid-for, non-delivered, discounted item I had been promised. This savours of a ****. Advertise products with pretty pictures and massive discounts of items Takealot doesn't even have in stock. Take the customer's money. Send them the wrong thing. When the customer complains of the mess up, tell them: sorry, the item is no longer in stock, but would you like a credit? Disgusting.
0 replies
15 months ago
Excellent Service at Msunduzi Municipality
We had a very good experience at the Msunduzi Municipality offices at AS Chetty building today. Staff were helpful and friendly, queues were short and we were all done inside of 30 minutes. Thank you Sanelisiwe Mdolomba for your ready and capable assistance 😉😊
0 replies
79 months ago
DSTV - DEALING WITH THEM MAKES ME LONG FOR HOME AFFAIRS
I can't get into my DSTV account online. I use the same email address and password that I have for years, but for some reason when I try to log in I now get "Your details seem to be incorrect. Please try again". I then use the "Forgot password" button (even though I haven't forgotten my password) in the hopes that DSTV would then send me a new password so that I can at least get access. But having done so, I get the message "Unfortunately the mail server is unavailable at this moment. Please contact support@dstv.com if the problem persists". I then email support@dstv.com, but each time I get a Mail Delivery Failure notification to say the address either does not exist or is not operational at the moment. I then try to phone DSTV. After wading through their many meaningless prompts, I eventually get through to one "Slindile". I explain my problem to her and she says I must please hold while she gets someone to help me. I then wait . . . and wait . . . and wait. I wait for twenty minutes listening to music. I eventually realise Slindile has lied to me and that she is just waiting for me to disconnect, which I do. I then phone DSTV again and eventually get through to someone else. This time the agent, at least, doesn't make me wait for 20 minutes. She literally listens to my story and then, as I finish it, says "okay", and then disconnects me! What a friggin circus DSTV is if that is their idea of service. I still cannot get into my account, and it's been two days now.
210 replies
79 months ago
Telkom = Hellkom
We have had an impossible time with getting Telkom to install our new internet line (their reference 231472358A). We were promised it last month, but whenever I follow up, I am told by Luyanda Khumalo that the courier company called to deliver and install at our offices, but that they had to turn around and go back because we failed to deliver proof of address The courier company has NEVER BEEN to our offices, but when I try to point this out to Luyanda, she continues to go on about how we failed to provide proof of address to the courier company. She refuses to give me her supervisors details or to refer me to Telkom's customer care division. If anyone in Telkom's management wants to see the ridiculous email string showing my attempts to resolve the matter with Luyanda, I will gladly forward same. I am at my wit's end.
0 replies
80 months ago
DirectAxis, You are a Pain in the Proverbial
I'm sick to death of getting unsolicited daily text messages from Direct Axis, a company that I've never dealt with, that I don't want to deal with and offering me loans that I don't want and don't need. I try to block them, but they just change their number. Their message tells me I can "unsubscribe". Why the hell should I have to go to the trouble of doing that when I never subscribed in the first place? Why do they keep changing their dispatching number just to get around my blocking them on my phone? This is harassment pure and simple, not to mention a violation of sections 11(1) and (2) of the Consumer Protection Act 68 of 2008. Please make them stop (my wife also gets these messages and she also does not want them).
420 replies
98 months ago
Don't buy a Samsung Television (or try to deal with their Customer Care Centre)
I bought a Samsung Plasma television four years ago from Makro, Pietermaritzburg. In December 2017 the first two HDMI ports died. Last night the third and last one went as well. All attempts to troubleshoot it were unsuccessful. I phoned Samsung's Customer Care unit in Durban and spoke to Ravi. I said I knew the television was (just) outside of its warrantee period and that I would have to pay to have it fixed, which I was quite happy to do. The bombshell: Ravi then told me that they no longer make, nor do they have in stock - either locally or internationally - the boards for this model of this (four year old) machine. Good thing I didn't take out the extended warrantee because they still wouldn't have had the board that would have been needed to replace the damaged one. The upshot: I'll have to buy a new television. Rest assured it will not be a Samsung.
53 replies
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5 Star
1 (16.666666666666668%)
4 Star
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3 Star
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2 Star
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1 Star
5 (83.33333333333333%)