KM
Katlego M
Active since Apr 2018
8
Reviews
0
Industries
Reviews
8 reviews7 months ago
Appalling service
Initially I had requested a refinance option on my balloon payment 3 months before the due date and they gave me an expensive amount and I told them I’ll rather pay the balloon payment. Come a week before my debit order date I get an email from them to tell me their system has auto selected a refinance option closer to what I was paying. When I called they said I never communicated to say I will be settling the balloon payment. They debited my account nonetheless and when I asked about who must be responsible for the interest incurred because I have done my part in requesting a settlement letter and the response was me as the client . Saturday the 20th of September I called again asking about the settlement letter and they promised to send and nothing , I called again on the 22nd of September asking about the settlement letter and I was told they sent it , but I didn’t get it. I then called on the 23rd of September 2025 asking about the settlement letter and the consultant asked to confirm my email address, only to realise it was captured incorrectly , how because they send me quarterly statements and also a week before the 15th of September 2025 , they sent me communication. I asked how long do I have to pay the settlement and he explained 7 days from when the system generated the settlement letter , which put me at a disadvantage because that was on the 20th of September and today the 23rd was already 4 days. I further asked if I requested one from today and he explained that it will incur daily interest, I then asked why should it be my fault when they didn’t do their part. I asked the consultant to call me back to confirm if I have received the CV email and he refused to call me back saying it is an inbound call centre. I found his response disgusting because I am a client requesting to be called back to check if I have received the email that was promised since Saturday. I am utterly disgusted at the treatment I received as a client who has being paying on time and never missed a payment. MFC really needs to work on their customer service because it is appalling how we are treated. They could not even pick up that I made the payment without the settlement letter because I saw it on the statement they sent recently. Treat clients with respect
0 replies
48 months ago
IRATE CUSTOMER
If you want to be frustrated, take a service plan with Motorvaps. Firstly, the process of getting authorization is annoying, and do not get me started on when they have to pay. they will give you the run around, my car was with the dealer for 4 days because they were demanding this and that when they had to pay. As a customer, do you not have the right to cancel if you are not happy with a service, they are liars as well. They claim to have told me about an additional cambelt plan apart from the service plan , such liars. Now when you want to cancel you are told to pay R4000 early cancelation fee. THEIR SERVICE IS REALLY APPALING.
0 replies
57 months ago
Happy mommy
No amount of words can ever be enough to tank Dr Tshikanda for saving my babies life. I had an easy pregnancy throughout because Dr Tshiks is just the best gynae in town and he's so passionate about his job. He's not your typical Dr where you walk in for a check up and go, he'll make sure to explain all there is to know and makes you feel so comfortable to ask questions because he is just so friendly. My pregnancy was smooth with no complications but things just suddenly went wrong when it was time for baby to come, but the trusted Dr Tshiks came to the rescue. Baby and mommy are recovering well. High 5 to you Dr Tshikanda and your team. ???Not forgetting the ladies at reception. Will definately recommend him and I'm coming back for baby number 2, lol.
0 replies
57 months ago
Happy first time mom
Dr Tshikanda is the best gynae in town, he's very friendly and so is his staff. He makes you comfortable to ask questions if you don't understand anything, but because he's so open and tries to explain the medical terms in simple language that one can find it easy to understand. My pregnancy was smooth thanks to Dr Tshikanda and he made sure that nothing goes wrong. I would recommend him to anyone who plans on starting a family. I will definitely use his services again. High 5 for his 5 star treatment.
0 replies
69 months ago
Happy Client
I was assisted by Mr James Sekgobela with household and car insurance. He exceeded my expectations and was so patient when I couldn't make up my mind and also answered all my questions effectively. I definately recommend Momentum to everyone and especially James Sekgobela. High 5 for the 5 star customer service.
53 replies
97 months ago
Untrustworthy service
I have been asking telkom to Dr activate my free me.boost 500MB since October 2017 and every time they promise to deactivate it the next month, they have even sent me case numbers and they say they can't help as they can't reverse the data as I have already used it. My problem is for them to deactivate it from next month not to reverse it.
106 replies
Review Distribution
5 Star
5 (62.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
2 (25%)