BM
Bonga M
Active since Apr 2018
9
Reviews
0
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Reviews
9 reviews22 months ago
Terrible service
Absolutely terrible service & I highly believe it’s racially motivated. Spent well over an hour just waiting for a 5kg refill. I asked for my empty tank back more than 3 times and only then did they put it on the pump. At least 8 people came after me were assisted and then you want to laugh about it as if I don’t understand Afrikaans. Really not the only gas place to refill & definitely never coming back 🖕🏿
0 replies
38 months ago
Re-evaluate your whole customer service division. It's embarrasing.
Case: 453683937; Case: 453678364 are the ones I could save but definitely more interactions. Firstly, don't set the expectation that I will wait 11 minutes and 21 minutes then as soon as I connect, your agents disconnect the chat. Don't waste our time. More than 1 agent to add. South Africa has a huge Unemployment issue that will solve this minor issue if your agents have no intention of assisting us. I still have no resolution to both case's and will not attempt to contact you any further to resolve this.
0 replies
52 months ago
Given Pick n pay too many chances!
I order my groceries with you every month, whatever store accepted my order and didn’t even do anything after accepting. I have no option to cancel the order but I have called your call Center to cancel and after 15 minutes waiting to speak to someone, I finally do and request to cancel but when I log onto that App to deregister and delete the app, the order still pending! Please making sure you cancel and refund me ASAP!! Order number 2188618!! Please cancel it
53 replies
62 months ago
Poor customer Service
So is it part of your training to have your agents introduce themselves and then mute the call? First your website does not even allow me to complete my application then asks me to call then I get muted for 5/10 minutes? Now I have to wait another 5 minutes/10 minutes to connect to someone again? Now the second person I just connect to even coughs on the phone and does not even say anything. why tell me to call a number if nobody is going to help me? I will call a 3rd time now and lets see what happens, Look at that, Silence on the 3rd call too, so if this was a medical emergency what would happen then?
106 replies
66 months ago
REFUND ME MY MONEY!!
Really appalled by what uber is doing to me! I have contacted customer service twice and first time I was told to please hold and then the agent drops the call on me!I even asked for the first agents name and he refused to give me his name and just blabbed something so that I dont hear clearly!! I have been charged 4 times for the same trip and now I am getting unnecessary bank charges! I have sent multiple enquiries on the App and nobody has resolved this! I was told I would be sent a link via e-mail to send a screengrab of my charges and guess what, no e-mail has been sent! Then I am told my card is linked to multiple accounts and that could be the reason why, whereas I find it ironic that its charging me the same amount for my past 2 trips!! I am not going to dispute the charges cause that will cause me even more bank charges with my bank as I expect you to refund me for all 4 charges and compensate me for the charges occurred aswell!! I really dont even want to comment on the trash customer service you have!! As much as I was always dependent on uber, standards have definitely dropped!!
0 replies
80 months ago
PATHETIC ONCE AGAIN
Contacted FnB to try activate my card online and get a message saying I have no outstanding documents but contacted the call center to verify. I have been trying to activate my card for more than 3 weeks now. I then get through to this verification department and can hear everyone having a fat conversation in the background while nobody answers my call. bare in mind I waited 20 to 30 minutes to speak to an agent then get transferred to this filth!!! I know and acknowledge service in South Africa is generally pathetic but having "the best bank" do this to new customers, and I know nothing will be done about it!! I hope standard bank is not like this, cause they definitely who I am trying next
105 replies
80 months ago
PATHETICNESS CONTINUES AT ADDERLEY STREET CAPE TOWN
Ordering food in while rushing, i saw plus minus 8 people before me getting their order before me, even though they ordered after me, snd i then have to over hear “ hay kalok umntana kakade wahlala elinda, ndim oPheteyo ngoku akazokwenzanto” as if I dont understand isixhosa... so you also cant tell me the food was still being made cause it was cold when i got it..literally was just going to keep quiet and let it be as I already was made late for my break because of this but to help the next customer, just rather go to KFC, its right next to each other on Adderley street in CPT..iv had too many “ let me rather not say anything “ instances with Chicken Licken but im Done now!! Hire people worthy and not just any Jack and jill who doesn’t want to be there.. my age or how i appear in age has nothing to do with the service I should be getting!!
0 replies
81 months ago
Fnb Call center is appalling
I have never experienced such a horrible service! Clearly your customer service agents do as they please!! I took time out of my lunch to contact FnB to get the status of my card delivery!! The first agent confirms it has not been dispatched and transfers me to someone..then this person doesn’t even provide a name and 10 seconds later the call is dropped!! I call again and i get someone who again transfers to someone..then without even a hello i get put on hold for close to 10 minutes!! If i knew this is how you treat your customers I definitely would not have left my bank!! I haven’t even begun my journey with you and i already have regrets making arrangements to change banks..
105 replies
97 months ago
THE WORST NETWORK EVER
The worst network in South Africa... My phone bill for the past 3 months has sky rocketed to over R1000. I just bought 500mb of data a day ago.. I switched off my mobile data and used wifi... When I switch my data on I get a text.. You have less than 15mb remaining. Called customer service on 2 occasions and it's all my fault... They can't even explain to me why my bill is this high.. I know customer service in South Africa is poor but this is totally unacceptable!! This is dreadful!!! I will never use CellC again and will never recommend to anyone!!!
159 replies
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9 (100%)