DW
Daphne W
Active since Apr 2018
59
Reviews
0
Industries
Reviews
59 reviews17 months ago
Pathetic service
I was an Alexander Forbes client. Momentum took over those clients and so I became a Momentum client. I was mortified that my premium would increase by nearly R600 on 1 December 2024. I spoke to my broker in late November and since then she and I have had uphill and the most pathetic service levels. It took at least 2 attempts to get the right values for things insured, and even on the last attempt, it is still not right....but, Momentum has taken off its premium and does not give a toss about its clients. The service is so bad that someone from Momentum called me the other day saying I left a message for them to call me. My broker is at her wits end and so am I and I have mandated her to move me elsewhere. Momentum well done. You've just lost a loyal client and a broker who cannot recommend your services.
112 replies
17 months ago
No response to written query
My cat is a client and we've had excellent service when it comes to settling claims. However, I've posted a query recently and not received a response. Would be nice to experience the same levels of efficiency all round.
53 replies
19 months ago
Poor response
I had an incident with a driver yesterday and reported it to Bolt on the app immediately. I've had to explain the same issue over at least 3 times and still the agents cannot comprehend the serious nature of the problem. Shocking beyond words. I wonder what it will take if something really very serious happens before Bolt can get it right first time??????
0 replies
20 months ago
Poor product knowledge
I have a personal and business account with FNB. Last Tuesday I went to the Vincent Park branch for the new Speedee app to be installed and activated on my mobile phone. Diego assisted me and said that I needed to come back in 7 days for it to be finally activated. I went in yesterday and 2 women did not have a clue about this product. I left the bank. In order for me to be able to complete this process, I'll have to go back again....more time wasted. As it is, the info from the bank says that it is possible to do this and be able to use the app within 24 hrs, but I was told it would take a week to verify my business account, and then staff don't know about the product. This is not smart, FNB.
53 replies
21 months ago
Fastway East London atrocious
I placed an order and received notification that Fastway would deliver yesterday. I included delivery instructions and stayed home all day to receive ,my parcel. Last night just after 5pm I received an email saying that they could not deliver because they missed me. This morning I received another email saying delivery would take place today, so I stayed in again. I"ve just received another email saying they could not deliver because they missed me. This means that they are ignoring delivery instructions. I wonder when, if ever I'll receive my parcel (nr0001475438)
0 replies
23 months ago
Great store
What awesome, friendly and knowledgeable service I received from Jordan, a delightful young woman at Wool n Stuff. She's so encouraging as I'm picking up knitting needles after over 40 years! THANK YOU. Staff here are friendly and always ready to assist. Besides a great service ethic, I love that there is easy parking both at the front and back of the building and they offer a nice range of wools and yarns and it is woman- owned. I'll certainly be back more often as I get more confident with knitting again. Wool n Stuff is a great resource to folks in East London.
0 replies
26 months ago
Poor Dis-Chem customer support
I have been a regular customer of Dis-Chem for a very long time. They do not respond to customer feedback here. In my person experience, they do not respond to feedback on their own platforms either. I just wish they'd have greater respect for customers, never mind their feedback.
0 replies
31 months ago
Flabbergasted at agent's responses
I received a text message from Standard Bank saying my account ^^^^^^0494 is inactive. I queried this. I got a call back today. The agent could not tell me why I received such communication. She said "it might be". She said that accounts are dormant after 6 months. There was activity on mine a month or so ago. Please listen to the recording to hear that the agent cannot give me a valid explanation. If memory serves me correctly, I mailed a copy of the text message. Please investigate and revert with a definitive answer.
262 replies
31 months ago
Online organic leader
My very first online purchase was from F2N over a decade ago. It is my favourite organic online supplier. I value that the tam put so much effort into accurately listing all product ingredients, any potential side effects, sources of products (local or overseas), etc. They've done all the leg work and give good descriptions of products. If I encounter any problem, their team area always ready to listen and act....and service is speedy and efficient. A woman-owned business, it also supports small SA woman-owned initiatives. I'm a happy and loyal customer.
131 replies
33 months ago
Dis-Chem Berea not great
For years we only had one outlet in East London. I've had to bite my lip with poor service, but since it was the only one, I hung in there. I was delighted to see the new Berea store open. It is a short walk away from my home and closes at 8pm. I've popped in there every 2nd or third day for nearly 2 weeks, and I'm sad to say Dis-Chem, you've lost me as a customer. Walking in the door it looks like a ****a shop with all the washing powder....enough to aggravate my sinuses. The (few) staff are sullen and slow and there are so many complaints from people trying to get through telephonically, via social media, etc, and have their scripts and meds attended to. This store is WAY below the often low standards of service at the Hemingways store.
0 replies
Review Distribution
5 Star
8 (13.559322033898304%)
4 Star
1 (1.694915254237288%)
3 Star
4 (6.779661016949152%)
2 Star
10 (16.949152542372882%)
1 Star
36 (61.016949152542374%)