LB
Liezl B
Active since Apr 2018
11
Reviews
0
Industries
Reviews
11 reviews24 months ago
Cheated and ****med by cancellation consultant
Phoned in to cancel my contract which had expired as my data was all of a sudden running out faster than usual, after not even using it as much. The cancellation agent gave a cheaper package with 80GB of data on 26or 27 March. He said it was because my record with them had been very good. I only received the quote in this week, after the normal premium had gone off twice already. The device arrived a month ago already. I have not used it at all as my data has been depleted since the beginning of April after barely using it. The strange thing is when I load data on my prepaid sim, it lasts much longer and I really use it. That is more than a month after speaking to the consultant. I was shocked, because the quote is not at all what we discussed. I feel cheated and ****med. How can a seemingly reputable company do this to a client?? After so many years of being a loyal client? Where is my data disappearing to??
106 replies
41 months ago
Do not honor what they promise
Affinity health has been the biggest seemingly scam experience we have ever encountered. The marketing seems amazing. The consultants are helpful and friendly BUT that is where you will step into the biggest trap of your entire life. Friendly and helpful consultants won't pay your medical bills. Claims are not processed. They basically cover nothing. My brother need a life threatening operation. Not getting the operation is life-threatening and the operation itself is life-threatening. He has a tumor on his adrenal gland. Affinity blatantly declined the operation. It costs R200 000. They seem to have no regard for their client's lives. They are willing to review it after the operation if the tumour is cancerous. It makes no sense. Where must we find R200 000??? The hospitals you are referred to is not far from state hospitals. Really poor circumstances. It felt like a government hospital. Why should you then pay R1000+ a month if you are going to be sent to a seemingly dodgy hospital anyways?? I have already encouraged all my colleagues, family and friends that are with affinity health to CANCEL and move as soon as possible. So far I have persuaded quite a couple. Do not even consider Affinity. It can cost you your life. No company gets 5 5star reviews a day..... it seems very very suspicious. Are these reviews done by employees? Who are they paying? More importantly what are they trying to cover up???
0 replies
41 months ago
Run before you die
Affinity health has been the biggest seemingly scam experience we have ever encountered. The marketing seems amazing. The consultants are helpful and friendly BUT that is where you will step into the biggest trap of your entire life. Claims are not processed. They basically cover nothing. My brother need a life threatening operation. Not getting the operation is life-threatening and the operation itself is life-threatening. He has a tumour on his adrenal gland. Affinity blatantly declined the operation. It costs R200 000. They seem to have no regard for their client's lives. They are willing to review it after the operation if the tumour is cancerous. It makes no sense. Where must we find R200 000??? The hospitals you are referred to is not far from state hospitals. Really poor circumstances. It felt like a government hospital. Why should you then pay R1000+ a month if you are going to be sent to a seemingly dodgy hospital anyways?? I have already encouraged all my colleagues, family and friends that are with affinity health to CANCEL and move as soon as possible. So far I have persuaded quite a couple. Do not even consider Affinity. It will cost you your life.
0 replies
41 months ago
Will turn any special occasion into a traumatic experience
Never in my entire life have I received such horrific from any company before. The store manager Adelaide kept talking over me and interrupting me. From the first fitting until the last visit there were red flags. Initially I was lied to by the sales agent . She had me try on a size 8 and my sister a size 4. (We are twins and basically the same size). She did this because they did not have other sizes. I asked her to check the other stores. She came back and said there weren’t any smalles sizes than a 8. As I stood there I called the Rivonia branch and alas they had a size 6. It was clear that the agent did not really go and check of there were any sizes in other branches. They would have charged me extra to tailor it to a size 6. The hems needed to be shortened. On the collection date, the Sunday before the wedding. The dresses were still too long. My dress had oil stains on and white marks. I refused to accept the dress like that. I made it clear that it would be impossible for me to collect the dress in the week and insisted that they make a plan to get the dress to me as it was their fault that the dress had oil stains on. Now, when Adelaide phoned me the Tuesday after the fitting. Wow, she said that her sales agent said I made the dress dirty and probably had lotion on. The accusations is ridiculous and extremely unprofessional. Not to mention untrue. The agents accepted it was their wrong when I was there to collect but quickly changed their tune two days later. Adelaide’s way of handling a sensitive client issue needs much work. In my opinion she should not be given the task of dealing with clients. The whole experience was very stressful. Their dresses are also cheap quality and overpriced.
0 replies
42 months ago
Apple watch benefit is a scam
Worst bank ever. The seemingly FREE apple watch benefit is everything but free. You actually end up paying more than the worth of the watch. You would be better off buying the watch on credit somewhere else. There are so many hidden costs. I had double fees on my credit card account this month. It seems like my main account’s fees was. Debited onto my credit card. I am assuming this is a sneaky tactic to increase your outstanding balance on the credit card so that they can charge more interest. Not even to mention the fact that you pay R1000 for the benefit. If you are considering a discovery credit card solely to get the watch, stop and reconsider. You are going to end up with a hefty credit card balance within a couple of months
132 replies
42 months ago
This plan will cost your life
Be weary of Affinity's apparent 4+ rating. When you need a life threatening operation, the board will first have to sit and decide whether your life is important enough to be saved. My brother has a tumor on his adrenal gland which they declined to pay for. The operation is very complicated and risky and will cost about R200 000. The doctor wrote a motivation stating that the operation is crucial and life threatening. My brother is currently experiencing many health issues due to this. Rather pay a little more and get a REAL hospital plan. ANY expert will warn you to stay as far away from medical insurance as possible. You would be better off saving your monthly premium in a savings account. I do not believe ANY of these reviews. Are they all fabricated?
0 replies
64 months ago
Misleading
Their specials are always misleading. Also you need more sessions with them compared to other salons. They seem to start your sessions on a very low setting. I am guessing they do this so you would need more sessions.
0 replies
80 months ago
Save yourself the frustration
Alberton Dros. I have never had a worse experience at a restaurant in all my life. We took my mother out for her birthday. Big mistake. Thank you for spoiling it without any sincere effort of trying to salvage the situation. The management was nowhere in sight (which is strange considering the restaurant has only been open 3 days). After waiting nearly an hour for ALL our food without any explanation, I eventually went inside to complain. The waiters were also scarce. (nervous and avoiding confrontation) I informed the older woman manager about our discontent. She literally walked away. (Why is she dealing with clients?) About 5 minutes thereafter a guy manager appeared. The young guy waiter doesn’t seem have a clue how to deal with clients. Full of excuses about having just been open 3 days. Dros is quite an established brand. I find it shocking that this could even be an excuse. Should things not have been well in order before opening your doors? Food was also terrible. After complaining the service got worse. The waiter was still scarce. We ordered 2 irish coffees and a whiskey. By th time it arrived the ice in the whiskey had melted and the irish coffees weren’t as hot as normally served. We got the bill. The manager did not mention to the waiter that he a gave the table a drink on the house. What a mission to get this sorted as the management team was once again MIA. After 10 minutes the manager brought us the correct bill. We informed him that is was my mother’s birthday. After which he just said: we should have told him sooner. No effort was made to make her experience special. We waited another 10 minutes for the waiter to rock up with the speedpoint. Dros you will not see us again.
0 replies
95 months ago
Can Vodacom do anything right
Why can Vodacom NOT get it right? I asked your complaint resolution consultant to change my debit date and now my debit order is not going off at all. I get emails stating that I am in arrears, because your consultants can not do their jobs. My account is blocked. I do not have half an hour to spend on the phone with Vodacom so that you can fix your mistakes.
53 replies
96 months ago
Horrid experience
Nedbank’s client service is horrid. Every single time I visit a branch I have to put up with your staff’s attitude. Something is seriously wrong with this bank’s culture. How is it okay to make sarcastic remarks when dealing with a client? I will most definitely be switching to FNB like the rest of the country. No wonder Nedbank has become 5th. I am sure when Discovery opens their doors Nedbank’s rank will fall again. This bank will probably cease to exsit in 10 years. It is not just one branch. I have been to about 5 different branches all equally horrid. Examples: one enquiries consultant at the Flora Centre branch actually asked me for a job as she very unwillingly helped me. An enquiries consultant at the Meyersdal branch threw my statement on the counter because I asked for a letterhead formal statement instead of the unprofessional statement I was issued with. Refusing to look at me and sarcastically asking “Are we done?” I phoned the Mall of the South branch requesting forex upon which Yolandie replied that they do not have and that I should have ordered(rudely). I also told her that when phoning the New Market branch the number in the app gave a does not exist response. Her response was “well I phoned the number this morning” - again very sarcastically. Upon checking collecting my new cards at the Meyersdal branch. I told the consultant I am in a hurry and will change the pins later at the atm. Upon which she replied, again with an attitude, that I can not change my pin at an atm. The bottom line of this is: when all of an organisations staff treat clients this poorly, the problem is obviously at the top. Nedbank prides itself in training their staff, but their staff have absolutely no idea what they are doing. Again the bank’s fault. Nedbank I have been loyal an fully invested, but if this is how you treat clients, no thanks. Keep your greenbacks, which is the ONLY good thing about the bank and definitely not worth staying for. Adios
53 replies
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