ZK
Zinhle K
Active since Apr 2018
43
Reviews
0
Industries
Reviews
43 reviews4 months ago
Frustrating
I have been trying to access my flexi fund, submitted documents last month already 18th November 2025 but all FNB is doing is taking me back and forth from pillar to post. Even after I explained that I need those funds activated and access to them so I can pay for my mothers medical care, she’s in hospital fighting cancer and instead of trying to save her I am busy back and forth with FNB, worse of all they don’t give a proper turn around time as to when I will be assisted or how. They asked to add my husband to the bond, sent all the needed but no feedback from recipient. I am just waiting on my mothers deaths
106 replies
16 months ago
Annoying
The agents and service from car track is appalling. After cancelling your services expect to be called million times as if you dying. I cancelled my services and the car track and this month November they sent me a WhatsApp saying I qualify for a discount of R3000 couple of rands in order for my arrears amount to be settled, I told them I don’t have it and after agreeing that I can pay R2500 I made the payment but now they are calling me non stop after I paid them, they are telling me I still need to pay R5000. The agents are even non effective and do not make a person understand. WHAT WAS I PAY THE R2500 for if it not was for arrears?
56 replies
26 months ago
Appalling service eeewwww!
What an awful experience with Neo, Mohammed. My husband and I drove all the way from Krugersdorp to purchase a Toyota Quantum. Whereas we called early in the morning and the taxi was available for purchase. After driving from Krugersdorp to Pretoria and arriving at 4pm, cancelling all our meetings they tell us the car is no longer available whereas the lady spoke to us around 1 pm and didn’t say anything about the car not being available. WHAT A FLIPPIN WASTE OF OUR PETROL AND PRECIOUS TIME. You don’t know know to respect customers and their time. They buys with their own money and this disgrace of a service you render to us.
56 replies
31 months ago
I don’t feel safe. FNB cannot be trusted
I want to report ***** as there are changes that are happening in my account and when I call the ***** department there is no answer. I called FNB after receiving countless emails that I made changes to my account and the person called Phumzile Mlambo sent a pdf to my email address with changes made. My signature is the one the papers. The person who is misusing my details has used the same details, but different ID number, same work email address as mine. To my surprise this person is based in Cato Ridge KZN but Phumzile Mlambo who assisted is based in the Polokwane branch FNB city. Do I have to wait for my accounts to be dried out completely to be assisted? What the heck!!!!
131 replies
39 months ago
Awful big company
I notice FNB has been trying to contact me regarding my account following that SMS they sent saying my account is in arrears. Finally called the home loans department and spoke to Lerato who advised my account is in arrears with the amount is R70 due to the increase in the repo rate. What BULL**** is that? How is the repo rate increase my responsibility or my fault . Does FNB perhaps know what the meaning of arrears is or I’m the one who is stupid and unlearned? I am soo mad because if an account is in arrears is because of a negligent payer, a bad payer and the right to tarnish that persons name is understandable. This R70 has affected my credit score because of the word “ arrears “ I want FNB to tell me how they plan on fixing my name and score for a mere R70 which I can afford and was not aware of. This is sickening because it’s not the first time, the last time I was in arrears for a lousy R30 because of the government increasing things. You guys are soo inconsiderate and your service is always appalling. Based on the home loan contract I signed arrears refers to “bad paying” so am I a bad payer can I be told that. I am taking this to my lawyer because I am sick and tired of FNB threading my account is in arrears because of the increased whatever, why can’t y’all rather say : due to the price hike your accounts will have a shortfall balance if x amount, please advise if we must add this shortfall to your next debit order date ? Such a big bank doesn’t have manners and finds it’s easy to ruin people’s credits and names. This person whose is responsible for sending out SMS’s ad well as the call Center agents must be fired because they are incompetent they don’t know what they are talking about. STOP CALLING ME ABOUT MY ACCOUNT IN ARREARS BECAUSE I HAVR NEVER MISSED PAYMENT. FIX THIS AND REPHRASE YOUR WORDS ESPECIALLY WHEN ENGAGING GOOD PAYING CUSTOMERS.
56 replies
42 months ago
My go to Guy 🙂
Thank you soooo sooo very Much. James Sekgobela is always ready to assist me, I just send one email requesting assistance trust me it only takes 0 seconds for him to get back to me and assist. THANK YOU SOOOO much James.
132 replies
45 months ago
Worst bank ever and sickening
Such a big bank allowing anonymous transactions to go off a private clients account. What a shem. I have been warned before. I am changing banks. When you chat with them or call for assistance you are told they unfortunately can’t help. Put back the funds you took from my account !!!
134 replies
47 months ago
Prepaid customer treated like nonexistent
Ever since I have stopped being a contract customer me and my husband are battling real hard with network and our minutes disappearing just out of the blue. I just called Cell C and spoke to Thabiso Mampo who told me there is nothing he can do but escalate the matter because it may be a technical error on his side not sure what that means. Everytime we buy minutes and airtime they don’t even last a week then they disappear sad part is they can’t even check what is happening. My husband bought 240 minutes on the 19th May and today Sunday at around past 9pm he received a sms that he has 192 minutes but when you checks his balance it’s says he has 0 minutes, we have minutes which we bought with our money but we can’t call because CELL C has issues. When we were still on contract we were treated in a proper way now that we are not network is an issue EVERYDAY our phones are on “no service”. I know I have been a good customer whilst was on contract but if this is the treatment prepaid customers get then this network does not need to be listed as a network because it’s always bad. Lastly I was out of the country 2 week of May and what was supposed to be roaming was not roaming that service did not work AT ALL!!!! And I just wasted my money buying R100 airtime for both phones because international roaming has never worked till I came back to South Africa.
134 replies
50 months ago
Suffering for a private client 😡
I transferred money from my Capitec account on Tuesday to my closed FNBGold cheque account , Capitec has just confirmed that the money is successfully transferred but none of the FNB staff are able to help me get the money to my active private clients accounts. I spoke to 3 people already from FNB and they all seem helpless the last lady I spoke to just refused to listen to understand. I need this money to show in my FNB account they can either transfer it to my private clients cheque account TODAY. Such a big bank but they can’t locate the funds and can’t help
53 replies
57 months ago
Thank you Clicks
My appreciation goes to a lady by the surname of Khumalo from the mall of the south Clicks, she is always willing to assist and forever with a smile. My other appreciation goes to Mr Ray Ngobeni from Sam Ntuli mall, his knowledge has won me #WIN he is always willing to assist and have never encountered any bad derive from him clicks #WIN
0 replies
Review Distribution
5 Star
8 (18.6046511627907%)
4 Star
2 (4.651162790697675%)
3 Star
1 (2.3255813953488373%)
2 Star
1 (2.3255813953488373%)
1 Star
31 (72.09302325581395%)