MM
Marné Marais
Active since Apr 2018
27
Reviews
0
Industries
Reviews
27 reviews2 months ago
DISAPPOINTING EXPERIENCE AT WOOLWORTHS VICTORY PARK
This afternoon I visited Woolworths, Victory Park around 14h00 and found that there was no food in any of the refrigerated sections. The fridges were essentially empty yet the store was open and trading as normal. There was no clear signage at the entrance warning customers that refrigerated stock was unavailable. The only notices, apparently, were placed on the refrigerators themselves, meaning customers only discovered the issue after already entering the store and attempting to shop. When I raised the issue at the till, the response was dismissive: “There are notices on the refrigerators.” With respect, that is not good enough. If a major food retailer is unable to offer refrigerated products, reasonable steps should be taken to inform customers upfront, at the entrance, or alternatively sections should be closed off clearly. Consumers’ time matters. This post is not about a temporary operational issue. Things break. Power fails. Stock runs out. That happens. It is about: • Communication • Customer experience • Accountability • Professional staff conduct Woolworths has built its brand on quality and service. Experiences like this undermine that positioning. Customers deserve better!! #woolworths #WOOLWORTHSSA #woolworthsfood #CustomerExperience
0 replies
5 months ago
Virgin Active’s Contract Terms and Lack of Accountability Are Unacceptable
I recently tried to rejoin Virgin Active (Victory Park branch) after cancelling my previous membership in 2024 due to a horse-riding accident. The consultant, David, assisted me and I paid a R699 “activation fee” — which I shouldn’t have had to pay again, as I was already a previous member, but I let it slide. The real issue is the membership contract: The document authorises Virgin Active to debit up to R1 310 per month, despite my actual Vitality-linked membership being R327.50. When I queried this, I was told (by someone with no legal background) that it’s “just how the system works” and that I should ignore it, which is entirely unacceptable. A contract is binding as written, not as verbally explained. I specifically requested that the clause be corrected to reflect the real monthly fee, consistent with the Consumer Protection Act (sections 48 and 51). Virgin Active refused to amend it, claiming “club level” has no authority and referring me to a legal department number (0860 200 911) where nobody answers. This is poor corporate governance and disregard for consumer rights. I’ve now paid R699 and received just evasive responses and no accountability. Virgin Active: I expect your legal department to contact me directly and resolve this without further delay. Your systems, processes, and lack of escalation channels are not the customer’s problem.
0 replies
5 months ago
Dismal Service and Zero Support from Standard Bank
What a dismal bunch to work with. Standard Bank has decided to “upgrade” its Business Banking Platform, an upgrade that might have been acceptable if it were implemented properly and supported with any meaningful customer assistance. Everything had to be redone on the new site: all beneficiaries had to be re-imported, cards had to be uploaded again, and client verification had to be done through DigiMe. I completed the DigiMe verification, but it did not work and the system would not even allow me to redo it. The only way the issue was temporarily resolved was by allowing me to log in using a QR code, as the normal login still does not work. Although I can now access the platform, I cannot perform any actual banking or make payments, because it requires a “default card”, yet there is no option anywhere to insert or link one. It is also extremely frustrating not being able to reach my own relationship manager, Pierre Viviers, who simply does not read or respond to WhatsApps. His lack of engagement has left me without any support or escalation channel. I have an urgent SARS UIF payment that must be made, but this cannot be processed because Pierre Viviers and Standard Bank are both missing in action and of absolutely no assistance. Who will be paying for the SARS penalties that will inevitably follow? Certainly not Standard Bank, who takes no responsibility for its system failures or its shocking lack of support. I have been a loyal customer for almost eight years, but this level of incompetence and disregard for business clients is utterly unacceptable.
71 replies
7 months ago
Paying R1 500 p/m for No Fibre Service in Sutherland
I am beyond frustrated with Openserve/Telkom. For over a week now, the fibre in Sutherland has been completely down. Despite paying up to R1 500 every month, I have had zero service. This is a blatant breach of contract and of my consumer rights. The Consumer Protection Act entitles me to reliable, fit-for-purpose services. What I have received is the opposite – no connectivity, no communication, and no accountability. The disruption has caused serious prejudice to both my work and personal life. Connectivity in a small town like Sutherland is not a luxury; it’s essential. Yet Openserve/Telkom continues to bill as if nothing is wrong – which amounts to unjust enrichment. I demand: Immediate restoration of fibre service; A full written explanation of the cause of this outage; and Rebates/credits for the period I have been without service. If this is not resolved urgently, I will escalate the matter to ICASA, the National Consumer Commission, and pursue further legal remedies. It is unacceptable that customers must beg for basic services that they are paying premium rates for.
0 replies
10 months ago
Absolutely Furious - Lava Fires Wasted My R28,000!
I am absolutely livid and need to warn everyone about the complete disaster that is Lava Fires. I have just thrown R28,000 down the drain on what turned out to be the worst purchase of my life. After doing extensive research on what size fireplace I needed for my 35-40m² lounge and dining room area, I determined that a 10kW unit would be perfect. Bonnie helped me with quotes, their installers came out to assess the space, and on 26 June they installed what I thought would be the end of a very cold room. That's when my nightmare began. The moment I fired up this piece of junk, following Lava Fires' precious instructions to the letter, absolutely nothing happened. I'm not talking about it being a bit slow to warm up - I'm talking about complete and utter failure. After burning wood for TWO SOLID HOURS, the fireplace was still stone cold. I could literally grab the handle with my bare hands without any discomfort. Having owned combustion fireplaces before, including one at my house in Stellenbosch, I know exactly how these things should perform when they're working properly. Yesterday their technician wasted four hours of my valuable time, burned through an entire bag of my wood, and achieved absolutely nothing. The room stayed as cold as when they started. I was so frustrated that I fired off an email to one of their directors, Amit Netter, who turned out to be completely clueless about his own business - the man didn't even know what Sekelbos wood is! Furthermore he thought that as I am a women it would be appropriate to send me an email in a condescending tone which made me even more irritated. Today their consultant dragged himself back to my house for another two hours of complete time-wasting. He replaced all the internal blocks, burned through yet another bag of wood, and guess what? Still nothing! I'm sitting on my couch just 1.5 meters away from this expensive piece of s**** metal and I can't feel a single degree of warmth. The handle is barely lukewarm, and I can still open and close the door with my bare hands. When I called their director Amit Netter yet again to express my absolute rage, he didn't have the backbone to deal with me properly and acted like he couldn't understand why someone who spent R28,000 on a non-functioning fireplace would be furious. Any reasonable person who has invested that kind of money expecting a working fireplace and instead got a glorified wall ornament would be absolutely livid. Their "solutions" are a complete joke. First, they suggested I add a fan to the unit - what absolute nonsense! Then they had the audacity to suggest I should buy a bigger unit. Are you kidding me? I'm trying to heat 35-40 square meters, not a aircraft hangar! If their director can't handle an angry customer who has every right to be furious, then he should stay away from customer service entirely. I'm warning everyone who might be considering Lava Fires - don't make the same expensive mistake I did. You'll end up with an overpriced piece of decorative steel that couldn't heat a dog kennel, let alone your living space. Save your money and go somewhere else where they actually know what they're doing and stand behind their products. This has been the most frustrating and expensive lesson of my life, and I'm determined to make sure others don't fall into the same trap. My next step will be the Consumer Protection Board, as this is daylight *******. I refuse to let Lava Fires get away with selling defective products and providing shocking customer service. They need to be held accountable for this completely unacceptable business practice.
0 replies
11 months ago
Nedbank's Service Decline Has Reached Unacceptable Levels
I'm seriously reconsidering my relationship with Nedbank due to their astonishing decline in service quality. My recent experiences have been absolutely frustrating: Unauthorized Deduction & Refund Nightmare Nedbank/MFC deducted an unauthorized R4,661 from my account and has been dragging their feet for over a week to refund it. This has cost me 6 hours on the phone, 23 separate phone calls, and 4 emails - yet the money still hasn't been returned. Completely unacceptable! Email Update Failures I've tried 4 times to change my email address. I received 3 confirmation emails saying it was done, yet every time I called in the past week, I discovered it still hadn't been changed. How can a bank not handle something as basic as updating contact information? Customer Service Issues When calling Nedbank and/or MFC, you either cannot understand the person helping you, or they lack the knowledge to advise properly. The frustration of dealing with this institution has become overwhelming. All they do is apologize... I suggest they start improving and stop apologizing. The service is pathetic! Outdated Systems & Harassment About Closed Accounts I haven't had a Nedbank Business Account or POS system since 2018 - yet I still receive threatening SMS's and emails to update my FICA otherwise I will not be able to use my POS system. Serious People - how long does it take this pathetic bank to update their system and to see I do not have any business-related accounts with you? Seven years later.... wow, why am I not surprised. I'm sharing this so other consumers can be aware before choosing Nedbank as their banking partner. I've been a loyal customer but am now actively looking at alternatives after these experiences.
0 replies
14 months ago
One Word - Pathetic!
This company has been holding my parcel hostage for 3 weeks now. They keep making grand promises to deliver, but still nothing arrives. I spoke with a representative named Nathan in Cape Town yesterday (surly guy) who once again made empty promises, yet my package remains undelivered. I'm not surprised at this point. Instead of continuing to apologize, I suggest they focus on actually improving their service.
0 replies
20 months ago
Bad, slow, service
Submitted a claim on 5 August 2024 already - 15 days later and the claim has not even been allocated. What exactly is going on at Santam???
106 replies
41 months ago
Rude service - bad payers.
It has now been a week ...... all kinds of promises to pay an account for accommodation and food, yet still no payment. Firstly you will be lucky if they pick up the phone. One of my staff called the finance department, and eventually got through. She spoke to the rude Gloria who put the phone down in her ear.
0 replies
47 months ago
Pathetic Courier Service
Pathetic service!!! Tracking shows package is out for delivery + received SMS to advise delivery will be today, just to find out that the driver left the parcel at hub. So now, we have to wait a further week for the parcel. Personally I will never use this service again, as this is the second time that they messed up a delivery. Paxi from Pepstores is still the best way to go and is 100% reliable.
0 replies
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2 Star
1 (3.7037037037037037%)
1 Star
26 (96.29629629629629%)