Active since May 2018
So for a while now I've been trying to make contact with Multichoice about the streaming restrictions. Time and time again I either get given the same answer or it's always just been escalated and nothing happens. Now they punting an advert that I would construe as false advertising. The opening words to the advert are "You have been asking for an extra DSTV Mobile Stream and here it is..." Which is a load of bull. On your package you can only stream one device at a time. I've even offered them solutions to this. If someone has 2 decoders then they should be at least be able to stream from 2 devices, especially during loadshedding times. But they don't care.
Well... Where do I start? I mean just read all the reviews already posted and you get the picture. Worst of all is that they don't even reply to those reviews. They are very very quick to harass you when you show the slightest interest of even just getting a quote and are very quick to take your money... But come the day you want to cancel your policy, you might as well talk to the wall. Not only don't the reply to your email they don't even acknowledge it BUT THEY STILL KEEP TAKING YOUR MONEY EVERY MONTH!!! I've emailed, I've called and I've even got other people to do the same on my behalf and still NOTHING. THEY JUST KEEP ON TAKING MY MONEY AFTER CANCELING THE POLICY A NUMBER OF TIMES.
Well... Where do I start? I mean just read all the reviews already posted and you get the picture. Worst of all is that they don't even reply to those reviews. They are very very quick to harass you when you show the slightest interest of even just getting a quote and are very quick to take your money... But come the day you want to cancel your policy, you might as well talk to the wall. Not only don't the reply to your email they don't even acknowledge it BUT THEY STILL KEEP TAKING YOUR MONEY EVERY MONTH!!! I've emailed, I've called and I've even got other people to do the same on my behalf and still NOTHING. THEY JUST KEEP ON TAKING MY MONEY AFTER CANCELING THE POLICY A NUMBER OF TIMES.
Well... Where do I start? I mean just read all the reviews already posted and you get the picture. Worst of all is that they don't even reply to those reviews. They are very very quick to harass you when you show the slightest interest of even just getting a quote and are very quick to take your money... But come the day you want to cancel your policy, you might as well talk to the wall. Not only don't the reply to your email they don't even acknowledge it BUT THEY STILL KEEP TAKING YOUR MONEY EVERY MONTH!!! I've emailed, I've called and I've even got other people to do the same on my behalf and still NOTHING. THEY JUST KEEP ON TAKING MY MONEY AFTER CANCELING THE POLICY A NUMBER OF TIMES.
Well... Where do I start? I mean just read all the reviews already posted and you get the picture. Worst of all is that they don't even reply to those reviews. They are very very quick to harass you when you show the slightest interest of even just getting a quote and are very quick to take your money... But come the day you want to cancel your policy, you might as well talk to the wall. Not only don't the reply to your email they don't even acknowledge it BUT THEY STILL KEEP TAKING YOUR MONEY EVERY MONTH!!! I've emailed, I've called and I've even got other people to do the same on my behalf and still NOTHING. THEY JUST KEEP ON TAKING MY MONEY AFTER CANCELING THE POLICY A NUMBER OF TIMES.
At first I was happy with the service from when I got a rental through my insurance after my car got written off. However after I took the car back and was told it'll be 5-7 days to get my deposit back, that is where things went from bad to worse. Calling after the 7 days I get told by the Milnerton branch they'll get back to me but that day and a weekend passes and I hear nothing. When I call back I get told that he must have gotten distracted and forgot to call me back. Then to be told it'll be 7-10 days. I let hay time pass and still nothing. I call back and get rid again they'll get back to me and again nothing. So I'm left having to call again. This time again I get nothing but told to email Client Services. So I do that and guess what... Besides for an automated email reply... Still nothing...
I can almost pretty much safely say that since I posted my first post about "Discovery Insure", (https://www.hellopeter.com/discovery-insure/reviews/constant-issues-with-the-discovery-sensor-and-insure-app-4220904), that it seems as if they are going out of their way to get back at me for it. Since my post my 'Vitaliy Sensor' hasn't picked up a single trip I've driven but it still somehow knows that I accelerated or braked a bit harder. I'm pretty much guaranteed 0/25 per day and I'd almost go as far as to say that they are trying to do what ever they can to make sure that I don't get the points I need to maintain 'Gold' status. The normal no response or just sending me emails that they've sent before is the tactic. All while hiding behind their keyboards. They want to claim that they tried to contact me but the reality is that they called once while I was in a meeting and didn't leave a message
I can't believe that a person has to deal with so many issues and the only response one gets is that it's either your phone that's the problem or that your as their customer is wrong. They will not accept that either their sensor or their Insure App might actually be the problem. All they do is hide behind their keyboards, even after sending how many correspondences that they will contact, they never do. Here are some references they can follow to on... Re: Uncovered Trip -WRefNo#9220014582#- -MailRef#2765775741#- Re: Uncovered Trip -WRefNo#9206178598#- -MailRef#2760138883#- -MailRef#2765735670#-
So I was shopping around for insurance. Contacted a few places to check managed to get 2 solid quotes that beat the quotes from Outsurance. They advised that they'll pay between R500-R1500 if they can't beat your valid quote. So I emailed them back to call them out on this. Even after trying to call a few times I'm still sitting in a situation where I can claim that it's false advertising. They are quick to phone a person non stop, daily, to try sell you their services but when it comes to calling them or on their claims on musts hearts crickets🦗 in the background. Nothing... No reply. No fulfilling of their advertised claims... Not a word.
Generally is give them a very good rating however this time, by me saying I was disappointed, would be an understatement. From the incident that happened there on Sunday 25th October to the way it was dealt with is truly such a shame. My lady friend and I really enjoyed going there and a few weeks leading up to that day we were basically going every second day. On Sunday afternoon, 25/10/30, we got there to have a drink or 2 before going home. While seated at the table on the outside balconiesny I merely pointed at something on the strawberry farm and suddenly got seriously shocked. What was so surprising was that I hardly even has my arm extended. My last friend called the waiter and asked him to please get the manager, as it seemed that the waiter SAS a bit confused at it was only his second day. The manager did eventually come through but the response was more on being on the defensive than worrying about my well being. Even though this happened we stayed there for another 3 hours and even ordered a meal, which we originally didn't plan to do. We just wanted to turn the night back into a good evening. When we got back home I really started to feel unwell with shakes, random sweats and battled to sleep. An email was sent on my behalf to the owner, Kelly about the incident. So the next morning I went to my doctor who informed me that the symptoms in feeling are common symptoms of suffering an electrical shock and needed to be observed for 72 hours. I personally emailed the owner, Kelly, about her response to the email sent on my behalf and to inform her about not only the dangers of those electrical wires but about the effect that it had on me. It really is very disappointing that they haven't even offered some sort of compensation for this incident which had now actually ended up costing me money. The only real step they said they are taking is to switch off the electrical fence while business is open. They can be lucky that this did not happen to a child or someone with heart problems as that would have ended very badly. With the whole way this incident was handled and not even any sort of compensation offered leaves me to believe that patron safety is not something they care much about.
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