CS
Colin S
Active since May 2018
24
Reviews
0
Industries
Reviews
24 reviews8 months ago
Why Optivest - Zero value thus far
What is the value proposition of Optivest? My old mutual broker said I should move to Opitvest since I am with Discovery to make my experience better. It is 20 times more difficult to get to anyone in Optivest. Like today, 3 emails, five calls ( no answer), then called other number they say they have 1000s people to see to, I said employ more people, 24-48 hours turnaround on query. I then called Discovery, and one call sorted out WOW.
1 reply
13 months ago
ABSAlutely Misleading and Bad service
What is going on here? You start by saying 45% discount, then Mislead the client, take a double debt order, and do not answer the many calls. Say clients to email then ONLY auto response. Say you send a cover letter to pick my car, NO letter, cannot pick my car. Why did i trust the big brand name ABSA. now i will go back to KING PRICE, they have NEVER done this over the 4 years.
1 reply
13 months ago
Building Maintence is a low priority for Broll - Even if it causes your business to STOP
Building maintenance is a low priority for Broll - Even if it causes your business to STOP. for a month. They will not care, just pay you rent. Think twice about who rent from. Just renovated a floor rented from BROLL ( cost R1.5m) in November 24 then the roof leaked in multiple places damaging the new carpet, roof and walls. Had to stop ALL meetings and guests from coming to the office ( Dec & Jan 25) . Generated costs outside for meeting. waited nearly two months to repair one leak, and other leaks still continue. This expensive building is located in the PRIME location (Menlyn). To date still no proper plan and no service recovery, just excuses.
0 replies
23 months ago
Please change name from Coricraft to Soricraft - SHF here I come
We have spent to date more than R200k ( please check my account) with Coricraft Centurion. We bought and paid in FULL for a couch on 29 April for our daughter's housewarming and she was absolutely excited about receiving this couch as it was to the highlight of her apartment. The couch was delivered on the 11th of May but it was defective as some of the legs were not touching the floor, so you cannot really sit on it as it could damage the couch further. So we called Coricaft and were told to email a video, which we did. Now we are told that they can ONLY send someone to have a look at it ON THE 11th JUNE. Really. So it will be one month after we have paid for a couch but cannot use it. If you cannot fix this couch by the 31st of May, then please send someone to pick it up and I will go and get one at SHF
106 replies
26 months ago
EUROBCAR is a name better suited for the BAD SERVICE - I am back to AVIS
this was a KingPrice Courtesy Car. Because the repair shop took 3 weeks instead of the 3 days they stated. At ORT Europcar I was just given the keys to collect the car. no checks. no check signing the checklist. when i returned the car staff picked up a scratch that was spray painted and I was asked to write a report on it. I Said in the report that a scratch was on the car when I collected it and they should show me the checklist I signed showing no scratch(checklist does not exist). A week later I got an invoice of approx R4000 to pay for the scratch and an extra day rental. Was then called and emailed and asked to write an email AGAIN stating what I said in the first report. Did that and after 5 emails asking for feedback, no response. Then after all that and 3 weeks later I get a call asking about the payment, Explain Again. then 2 weeks later I received a call from the debt collector for the payment. I just read so many of the same stories here on HelloPeter.
56 replies
30 months ago
Good Communication is KEY for Great customer service
Really disappointed in the customer communication procedure at Bosch Menlyn. I think that it is only professional to ensure your that customer knows exactly what to expect upfront. For a high profile company like Bosch there must be a better form of communication than saying " I told you on the phone call you have to pay R862.00' I would like to hear that recording to get confirmation that I was told this. I think Bosch should make sure customers are informed in writing that Bosch will do a diagnostic as SOP and charge R862.00 for EVERY check-up even if the customer asks to ONLY to check a mechanical part. When i queried this, I was told that 'You were informed that a fee of R862 will be charged for the vehicle in the communication before you booked the vehicle for the inspection'. Please can you proof that and then I will be 100% fine. I was also told that 'We have a standard price list in our reception which list the price as well'. Please let me know if any one of your staff handed this to me or showed it to me. I was also told 'Then we had to write a report''. Please show me this report, I never received this 'written report'. After my suggestion on communication the response was 'I will however update my procedures to make sure that it is very clear that our standard price for a check and quote job is a minimum of R862'. Which means that Bosch agrees that their communication on charges is not clear and have gaps. So basically, I am saying I know that you have to charge for everything checked and I understand that , but please confirm your SOP diagnostics and cost and confirm that a customer agrees before commencing. All the other professional auto repair places do that. Thank you. Waiting for the confirmation that bosch mentioned the charge to me and the Written report that I paid for. Kind Regards
0 replies
30 months ago
Marketing is Great Service is really bad
You promised to pay back my deposit if I took the replacement vehicle from WBC and sent all the documentation. I did. It is now going on 2 months and still do not have the deposit, I had to take out a credit card pay for the replacement vehicle that I took from WBC SilverLAkes. I have emailed, and emailed and called and called, left messages, no response.
393 replies
30 months ago
Bonitas Medical Aid service earned to be called FAMILY
I took medical for my mom going on now for 10 years and I must really commend BONITAS for the EXCELLENT Service. This is definitely a caring and customer service-orientated organisation. Thank you for everything you have done for my Mom. She really really appreciated it.
393 replies
30 months ago
Not the KINGPRICE I know looks like is time get OUT
15 Days gone and no significant progress on my claim. All documentation was submitted from my side. No Feedback from the assigned agent. This is not the KingPrice I know. I have FOUR Cars and Household and Cellphones with KP and this is not a good sign of customer service. Looks like this is a sign to get OUT .
727 replies
Review Distribution
5 Star
8 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (66.66666666666667%)