KB
Karin B
Active since May 2018
9
Reviews
0
Industries
Reviews
9 reviews21 months ago
*****ulent and pathetic!!
I was unfortunate to speak to Cebo who refused to give me his surname. I do know he reports to Stefan Swart. Cebonhad the audacity to tell me to calm down when I can clearly see payments were not ignored by Nedbank and they claim they did and have overdrawn a pay as you use account, I demand answers Nedbank!! Cebo shouldn’t be in his role he is arrogant and knows nothing!!
0 replies
28 months ago
Experience ruined by stinky bathroom which they refused to move us from
We arrived a week ago and since our arrival I have complained about a stinky bathroom, daily they say they have put something and the smell only subsides for an hour or 2. On Tuesday the smell was unbearable and then I was told the traps were not cleaned etc and they also don't know why these were not cleaned prior to my arrival. I requested to be moved and Jeferry the hotel manager refused to be moved due to the full hotel, which in all hinestly inst my problem as this was booked in June/ july as soon as bookings opened. Yet it was fine to take me when I'm sure you were fully aware there was an issue in the bathroom in my particular unit. This has actually ruined my entire experience for my kids and I as daily we had to endure a sewage smell. We couldn't even eat in the room because of the smell. We had aircons running all day and tried closing that bathroom door which also doesn't close completely because of a damaged handle. No amount of free breakfast or changing my room on my last night will help as it took up until the 11th hour to be taken seriously.The service received regarding my issue is actually pathetic. No empathy shown at all. We really looked forward to this holiday and are completely disappointed and disgusted by the non chalant attitude of the staff.
0 replies
31 months ago
Pathetic service to say the least from Thokozani
I recently made an online purchase through their online store, there was no error message when I placed the order to say the store is offline, a few moments later i received a note to say they offline amd my money will be refunded. What a missik it's been 15days with constant calls to the store, clementine, tshepo, ndumiso. Then I was told I need a bank statement by Thokozani who also added that he doesnt speak to clients and hung up on me when i asked him if he has my contact details, when I advised him that called my bank only to be told that my money was taken and is pending Pedro's to bank it or reverse it. He keeps asking me for a bank statement and refuses for me to speak to his manager although he can't resolve my issue. This has put a bad taste in my mouth regarding pedros as even at the store they won't let you speak to the owner. If this is the service that I receive then I will stop referring people to Pedro's and rather start using nandos again. Your service is pathetic to say the least!!
131 replies
43 months ago
Pathetic service to say the least
I have been struggling to receive feedback from Medbank since Monday it's always a different excuse my query has exceeded the SLA given and there is a mysterious back office department that doesn't take calls even going into a branch doesn't help as nobody can get hold of this untouchable department who clearly doesn't work because you don't get any feedback and to top it off they suspend my account although I sent in my FICA documents. I'm a new client and regret joining this bank.
0 replies
61 months ago
Lousy pathetic service from Roy at morning side
I had booked for a romantic nights stay without kids for hubby and I at morningside garden court. The hotel was pretty empty which was great but what was not great is that we were placed next door to a noisy person despite complaints even up until at the breakfast table where the other person was still so loud. Roy the manager took no note of this. What was supposed to be a restful nights stay we ended up dealing with a noisy neighbor and mousy service from your hotel. Will never use his hotel again
0 replies
61 months ago
Pathetic service
I've been contacting sanlam daily for the passed 3 weeks regarding my claim, with 2 days to the deadline date for them to process my claim I am now being told I need to wait another 10 business days. This is disgusting service as I kept being told all is in order until today. I want this sorted out!!!
53 replies
74 months ago
Amazing service always
I used sweep south a few times and I would like to say that the ladies do an incredible job. They are so friendly and treat your home with respect. They are always so helpful. Thank you sweep south for always being so amazing #supportlocal
105 replies
94 months ago
Charged double for one flight
If I didn't go through my statement with a fine tooth comb I would never have known. So on 12 June I contact mango after trying to book online and getting n error. I speak to consultant give him my ID number he makes booking. Little did I know behind the scenes I'm not sure if their system duplicated payment or the other booking went through and didn't send notification but basically it duplicated flights for same day same time for same passenger so I was charged twice as per my Edgar's statement. This needs to be rectified immediately as surely the consultant I spoke to would have seen any other booking in my name when he brought up my details. I want my flight reimbursed for the R750, cos I'm not going to pay twice and travel once
0 replies
96 months ago
Pathetic service received from VW constantia
I would appreciated WV's comments on the below emails I have received from the sales manager Phillip Van Zyl . Please note the "bribe" highlighted. Also I do not appreciate the threatening sms's received from him telling me that I need to come to a point now.;as I am demanding feedback on the poor service on a car I have not even received its been over a month now. I now feel threatened by Phillip's behavior. Also the dealer principal Mr Mabuso has still not responded. I would urge you to please look into this as I am awaiting written feedback on this matter and the total disregard is such a disappointment. Phillip is now threatening me and placing me under pressure to collect a car when he and his dealer principal have not responded to my emails. From: Phillip Van Zyl Sent: Wednesday, May 30, 2018 2:07 PM To: Karin Bransby Subject: RE: Complaint- Mrs. Bransby This message originated from outside your organization________________________________________ Good afternoon Karin Bransby. We didn’t say that less you pay that you not important to us as a client. I didn’t phone you and I apologize for it. From the beginning I wanted to sell this car to the trade, but Bongani ask me to help you guys because you wants to scale down. It cost me a lot of money to repair everything you and your husband ask me to do but I didn’t complain about it because I really want to help. I want to keep you as my client to give you the best service I can. I know we said it will take 3 days and in this matter it was not the case off all the repair work. I don’t want you to go to social media or take I further. Your car is ready for collection and I will full up you car with fuel. I will bring the car to you if you don’t want to pick it up yourself. Can we sort it out between us and again I apologize for not phoning back with feedback. Hope you will accept my apologies. From: Karin Bransby Sent: 30 May 2018 01:40 PM To: Phillip Van Zyl Subject: FW: Complaint- Mrs. Bransby Hi Phillip Please see below. As discussed, please refer to the below email sent to your dealer principle. Email address provided by the receptionist. I am awaiting feedback regarding the below from him. From: Karin Bransby Sent: Monday, May 28, 2018 3:01 PM To: ********** Subject: Complaint- Mrs. Bransby Dear Sibu Hope this email finds you well. I am emailing you out of sheer disappointment in regards to the service received form your dealership. I briefly spoke to you on 15th May 2018; my car was brought back less than a week later after taking delivery of it. What was found is that the vehicle was not 80 point checked and had faults (VW Golf Chico) You confirmed that this will take 3 days and that the sales manager, Phillip will keep me updated. This has not been done, it’s been two weeks. Phillip called me after 2 days and basically made like he was checking if the workshop manager called me and nonchalantly confirmed that he forgot to call me. This tells me that my problem is certainly not a priority at your dealership and I should escalate this further than you as you have not had the decency to follow up with me. The only person who was calling and the last update received was a week ago, was the workshop manager. Kindly note that I will be taking this to the ombudsman, as I have been inconvenienced by this as I traded in my vehicle to be left stranded without a car where company policy was not adhered to. I was then forced to take a loan car; this loan vehicle has a R40 000 excess amount attached to it. I have waited two weeks for this car which is still not fixed. This leads me to be believe that there are bigger problems with this vehicle. There has been no transparency from your dealership. There was an initial delay of almost two weeks regarding the authorisation of new parts for the vehicle before I took ownership of it. As I had signed for the vehicle already a week before I paid the money. I paid the money on 26th April. This is not fair it’s almost a month since I paid for this vehicle and I am paying back on a vehicle that I do not have ownership of. I do not see you guys paying the instalment yet you dragging your heels and couldn’t care about me the customer. I’m basically advised of business rules. It seems as though it is normal business practice at your dealership that if the money is in the bank, everyone just drags their feet thereafter. Also it seems like the less you pay the less service you receive. I am extremely frustrated and disgusted by the treatment received from your dealership. I will also be going to social media regarding this, I will be complaining to your superiors as well. Please may I receive an email address for your superior as you do not seem to have your finger on the pulse. I look forward to your “speedy response”.
0 replies
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1 Star
8 (88.88888888888889%)